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The role involves making outbound calls to credit card customers to promote and sell assurance services while meeting daily and monthly sales targets. You will also be responsible for handling customer objections, maintaining professional service standards, and ensuring compliance with company policies.
Candidates should have a minimum of an SPM qualification and 2-3 years of experience in the sales or telemarketing industry. Proficiency in English, Bahasa Malaysia, Cantonese, or Mandarin is required, along with a result-oriented mindset.
Make outbound calls to HLB credit cards customers to promote and sells HLCSP
Provide information about the features and benefits of various assurance services, addressing customer needs and concern.
Handle customer objections and work to overcome them through effective communication and persuasion techniques.
Maintain a positive and professional attitude while handling customer inquiries
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators
set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards acquisition effort at all times
Keeping abreast with competitive issues, products and the financial market.
Active participation in providing feedback during discussions
Fostering positive relationship with team members within team and department.
To carry out any other duties as directed by the management.
Adhering to department process and procedures in complying to audit, regulatory, and compliance;
Respect the HLB culture & take an active role in the communities;
Participate and display team work in all aspects of work, projects and assignments, Group Management Programs etc. at all times.
Minimum SPM and above.
Good communication and interpersonal skills.
2 – 3 years in sales industry, preferably in Telemarketing environment is an added advantage.
Fresh graduates are welcome to apply.
Good command of English / Bahasa Malaysia / Cantonese / Mandarin languages. Multi-lingual skill will be an added advantage.
Able to work under pressure, aggressive and result-orientated.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
HLB is a member of PIDM.
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
Offices: 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, Wilayah Persekutuan 50490, MY · 18, Jalan Perak, Kuala Lumpur, 50450, MY
HLB is a member of PIDM.
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
Offices: 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, Wilayah Persekutuan 50490, MY · 18, Jalan Perak, Kuala Lumpur, 50450, MY
