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Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
The role focuses on the day-to-day support and maintenance of the Workplace Virtualization production environment to ensure high availability. Responsibilities include troubleshooting platform issues, handling tickets according to SLAs, and developing automation to reduce system complexity.
Requirements
The candidate should be able to handle basic to intermediate platform troubleshooting and manage system statistics and reporting. Experience with virtualization services, cloud hosting, and modern workplace solutions is highly valued.
Full job description
Role Workplace Engineering Track Associate Responsibilities Receives proper handover from project to BAU Suggests improvements in the design/process to ease workflows Day to Day Support of Workplace Virtualization Production Environment Maintains High availability & Load balancing of all core; leveraged; dependent components Conducts validation testing in UAT and change management to production Performs any short term projects that relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants from service impact to improvement plans Help develop automation capabilities wherever possible to reduce issues & complexity Work with multiple teams to address complex issues under L3 Engineer guidance Troubleshooting basic to intermediate platform issues Troubleshooting user issues Ticket handling as per agreed SLAs Ensure Backup & restore of workspaces per agreement Ensure policy controls & security level on workspaces as expected Maintains & improves customer experience & satisfaction Vendor co-ordination & follow-up Creates daily/weekly/monthly reports on system statistics; capacity; usage; analytics & other metrics Perform all periodic activities Daily/weekly/monthly The Role offers An opportunity to re-imagine technical support in a structured BAU framework of a large stack of technology products bundled under Virtual Desktop services Apply technology capabilities to add value to the business and operations High visibility; opportunity to interact with multiple groups within the organization; technology vendors and implementation partners Develop all rounded capability in technologies that span across all kinds of virtualization services; automation; cloud hosting and modern workplace solutions.
Creating Smiles through great people and technology!
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Headquarters
Navi Mumbai, Maharashtra
LinkedIn followers
2,066,845
Total funding
$68M
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
Offices: #1, Sector III, Millennium Business Park,, 'A' Block , TTC Industrial Estate, Mahape,, Navi Mumbai, Maharashtra 400710, IN · 1 Sarjapur Main Road, Bengaluru, Karnataka 560035, IN · H5, Sipcot IT Park, Navallur Post, Kancheepuram District, Chennai, Tamil Nadu 603103, IN · North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi,, Pune, Maharastra 411057, IN
Creating Smiles through great people and technology!
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Headquarters
Navi Mumbai, Maharashtra
LinkedIn followers
2,066,845
Total funding
$68M
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.
Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
Offices: #1, Sector III, Millennium Business Park,, 'A' Block , TTC Industrial Estate, Mahape,, Navi Mumbai, Maharashtra 400710, IN · 1 Sarjapur Main Road, Bengaluru, Karnataka 560035, IN · H5, Sipcot IT Park, Navallur Post, Kancheepuram District, Chennai, Tamil Nadu 603103, IN · North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi,, Pune, Maharastra 411057, IN