Perry County, Ohio, United States · Remote Solely
$55k–$65k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Technical Writing, Process Mapping, SOP Development, DLP Development, Lean Six Sigma
Perry County, Ohio, United States · Remote Solely
$58k–$83k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: C Programming, Unix, Linux, Batch Job Automation, Notification Services
Nashville, Tennessee, United States · On-site
$35k–$50k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Provider Enrollment, Call Center Operations, Data Entry, Professional Phone Etiquette, Documentation Analysis
Muskingum County, Ohio, United States · Remote Solely
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Bilingual Spanish, Customer Service, CRM Ticketing, Microsoft Word, Microsoft Teams
Muskingum County, Ohio, United States · Remote Solely
$95k–$136k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Drug rebate solutions, SQL Server, Oracle, Azure DevOps, ETL processes
Perry County, Ohio, United States · Remote Solely
$56k–$79k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Healthcare Fraud Investigation, Customer Service, Conflict Resolution, Technical Troubleshooting, Training Material Development
Muskingum County, Ohio, United States · Remote OK
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Bilingual Spanish, Customer Service, CRM Ticketing, Microsoft Word, Microsoft Teams
Muskingum County, Ohio, United States · Remote OK
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Bilingual Spanish, Customer Service, CRM Ticketing, Microsoft Word, Microsoft Teams
Perry County, Ohio, United States · Remote OK
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Quality Assurance, Omni-channel Interaction Evaluation, Compliance Monitoring, Data-driven Insights, Calibration Facilitation
Perry County, Ohio, United States · Remote Solely
$40k–$58k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Quality assurance, Data analysis, Compliance monitoring, Process improvement, Communication
Perry County, Ohio, United States · Remote OK
$40k–$58k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Quality Assurance, Omni-channel Interaction Evaluation, Compliance Monitoring, Calibration Facilitation, Process Improvement
Perry County, Ohio, United States · Remote Solely
$59k–$84k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Quality Assurance, Healthcare Operations, Medicaid, Medicare, Root Cause Analysis
Muskingum County, Ohio, United States · Remote Solely
$95k–$136k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Application Architecture, Drug Rebate Solutions, SQL Server, Oracle, Azure DevOps
Perry County, Ohio, United States · Remote Solely
$75k–$95k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: C, Unix, Linux, Oracle, SQL
Muskingum County, Ohio, United States · Remote Solely
$95k–$136k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Application Architecture, SQL Server, Oracle, Azure DevOps, ETL Processes
Perry County, Ohio, United States · Remote OK
$91k–$130k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Risk Management, Security Auditing, Compliance Management, Threat and Vulnerability Management, Incident Response
Muskingum County, Ohio, United States · Remote Solely
$99k–$141k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: ITSM, ITIL4, Systems engineering, Infrastructure leadership, Incident management
Perry County, Ohio, United States · Remote OK
$147k–$210k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Generative AI, Natural Language Processing, Python, TensorFlow, PyTorch
Perry County, Ohio, United States · Remote Solely
$118k–$168k/yr
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll h…
Skills: Generative AI, Machine Learning, Natural Language Processing, Python, Langchain
Montgomery, Alabama, United States · On-site
$29k–$34k/yr
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport…
Skills: Mail Sorting, Package Distribution, Postage Machine Operation, Data Entry, Microsoft Outlook
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The Process Writer is responsible for documenting CX functional processes through flowcharts, process maps, and the creation of Standard Operating Procedures (SOPs) and Desk Level Procedures (DLPs). The role involves collaborating with Lean Six Sigma Black Belts to identify inefficiencies and maintain standardized documentation across the organization.
Candidates should possess a bachelor's degree in Technical Writing, Business, or a related field, along with proficiency in Microsoft Office and process mapping tools like Visio. Experience in Medicaid operations and Lean Six Sigma methodologies is preferred.
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.
The pay range for this position is $55,000 - $65,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
The people who build careers at Gainwell Technologies share one thing: they want their work to matter. Here, it does. We're the essential ingredient that makes Medicaid work. For more than 50 years, we've combined our sweeping scale and technology to turn complex policies into thriving programs. We act as the crucial connection bringing the U.S. healthcare ecosystem together, and we partner with state agencies to modernize public health. Our solutions translate complex member data into meaningful action. We streamline administration, connect vital systems, and drive efficiency. This gives providers more time to focus on delivering quality care to the people who need it most. When we bring Medicaid touchpoints to life, members thrive. From fighting fraud and recovering improper payments to speeding up verifications, every solution we deploy expands what's possible for the future of healthcare. Less burden, more mission. Gainwell.
Offices: United States, US
The people who build careers at Gainwell Technologies share one thing: they want their work to matter. Here, it does. We're the essential ingredient that makes Medicaid work. For more than 50 years, we've combined our sweeping scale and technology to turn complex policies into thriving programs. We act as the crucial connection bringing the U.S. healthcare ecosystem together, and we partner with state agencies to modernize public health. Our solutions translate complex member data into meaningful action. We streamline administration, connect vital systems, and drive efficiency. This gives providers more time to focus on delivering quality care to the people who need it most. When we bring Medicaid touchpoints to life, members thrive. From fighting fraud and recovering improper payments to speeding up verifications, every solution we deploy expands what's possible for the future of healthcare. Less burden, more mission. Gainwell.
Offices: United States, US
