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Role Overview As the Local Store Manager for Moomoo Financial Canada, you wiIl lead the day-to-day operations of our physical storefront, ensuring exceptional customer experiences, operational efficiency, and alignment w…
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Full-time
Competitive salary, Performance bonuses, Comprehensive insurance, Career development opportunities, Diverse workplace
Posted 14d ago
~40 hrs/week
Responsibilities
You will serve as the primary point of contact in the store, assisting clients with account setup, platform navigation, and general inquiries. Additionally, you will support marketing events, maintain store operations, and assist with sales lead follow-ups.
Requirements
Candidates should have 1-2 years of experience in customer service, preferably within financial or retail investment sectors. Proficiency in English is required, with Mandarin or Cantonese skills considered a plus, alongside a tech-savvy approach and availability for rotating shifts.
Full job description
Join Moomoo as a Client Service Specialist
Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech, and we want you on our journey!
What You’ll Do
As our Client Service Specialist in Sydney, you’ll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.
Your Day-to-Day:
Welcome and assist new clients with account opening and app navigation.
Answer basic questions and help clients feel confident using Moomoo’s innovative features.
Support marketing events and workshops - be part of the buzz around our newest campaigns.
Work with your team to keep store operations on track and clients happy.
Help with documentation and compliance, always keeping client information safe.
Assist sales efforts by following up on leads and supporting client acquisition goals.
1–2 years’ experience in customer service, preferbally financial advice, or retail investment services
Basic knowledge of financial markets and trading platforms
People-focused: great communicator (English; Mandarin/Cantonese a plus)
Organised, detail-oriented, and comfortable with multitasking
Willing to work rotating shifts, including weekends and holidays
Tech-savvy and keen to learn new digital tools
Customer-first problem solver who’s always ready to help
Preferred Qualifications
Previous retail or store sales experience.
Team management or training experience.
Active Moomoo user.
Familiar with local community resources.
Experience in pop-up store or temporary retail space operations.
Familiar with mall partnership processes and promotional calendar planning.
Perks & Benefits
Growth: Work for a leader in digital brokerage, with unlimited career opportunities
Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
Coverage: Comprehensive insurance for you and your family
Culture: A fun, diverse workplace with frequent team events and celebrations
Surprises in store: More benefits revealed as you progress through the hiring process!
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 29 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go.
At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 29 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go.
At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.