Dublin, Leinster, Ireland · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 29 August 2026 Job Description Title: Customer Service Representative Department: Client Services Location: City Centre Dublin, Ireland Salary: €32,100 plus …
Skills: Customer service, Communication skills, Problem solving, Empathy, Financial product knowledge
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 30 September 2026 Job Description Title Hong Kong Fund Accounting and Control Manager Department Fund Servicing and Oversight, Record Keeping Platform Locati…
Skills: Fund Accounting, NAV Production, Valuation Policy Compliance, Financial Reporting, Regulatory Compliance
Dublin, Leinster, Ireland · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 28 August 2026 Job Description Title Senior Analyst - IBOR Operations Department Investment Management Operations Location Dublin, Ireland Reports To Senior …
Skills: Numerical Skills, Fund Accounting, Asset Services, Middle Office, Equities
Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 12 August 2026 About your role As an Agile Coach, you will support our scaled agile transformation by working closely with teams to adopt agile principles an…
Skills: Agile Coaching, Scrum Mastery, Facilitation, Scaled Agile Framework, Stakeholder Management
Luxembourg, Luxembourg · Hybrid
About the OpportunityJob Type: Fixed Term Contractor Contract duration : 11 months. Application Deadline: 31 August 2026 Title FTC - Legal Counsel (with potential conversion to permanent role) Department ISS Legal Locati…
Skills: Legal Drafting, Contract Negotiation, Regulatory Advice, Fund Distribution, French Law
Sydney, New South Wales, Australia · Hybrid
About the OpportunityJob Type: Fixed Term Contractor Contract duration : 14 months. Application Deadline: 31 August 2026 Job Description Title Manager, Marketing Communications Department Australia Marketing Location Syd…
Skills: Product Marketing, Campaign Management, Content Strategy, Stakeholder Engagement, Digital Marketing
Dalian, Liaoning, China · On-site
About the OpportunityJob Type: Permanent Application Deadline: 30 September 2026 About your team The technology service team provides IT services to the Fidelity International business, globally. These include the develo…
Skills: Project Governance, PMO, Software Development Lifecycle, Agile Project Management, Stakeholder Management
Tokyo, Japan · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 30 September 2026 Job Description Title Associate Director, Product Development and Management Department Product Development and Management, Japan Location …
Skills: Product Development, Investment Product Design, Lifecycle Management, Commercialization, Stakeholder Management
Hong Kong Island, Hong Kong, China · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 21 August 2026 Title Client Services Specialist, Hong Kong Workplace & Personal Investing Department Hong Kong Global Platform Solutions Location Hong Kong R…
Skills: Client Servicing, Customer Service, Financial Operations, Case Management, Complaint Resolution
Kronberg, Hesse, Germany · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 31 August 2026 Job Description Title Senior Manager, Germany Retirement Content Marketing Location Kronberg Level Senior Manager We are proud to have been he…
Skills: German Writing, English Writing, Content Origination, Editorial Judgement, Retirement Market Knowledge
Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 24 July 2026 Job Description Title Senior Analyst - GC Systems Functional Admin Department General Counsel Shared Services Location India Reports To Manager,…
Skills: Business Analysis, Data Analysis, Change Management, Cloud Systems, SAS
Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 24 July 2026 Job Description Title Senior Manager - Group Functions Support & Risk Oversight Department Risk Location India (Gurgaon) Reports To AD - Group F…
Skills: Risk And Control Assessment, Governance And Oversight, Risk Event Management, Financial Control Understanding, MI Analysis And Reporting
Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 24 July 2026 Job Description Title Communication & Orchestration Senior Associate Department Global Central Marketing Operations Location Gurgaon Reports To …
Skills: Marketing Automation, CRM Execution, Customer Data Platform (CDP), Multi-channel Journey Design, Audience Segmentation
Gurgaon, Haryana, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 24 July 2026 Job Description Title Manager - GCH Department GCH - Finance Location Gurgaon Level 5 We’re proud to have been helping our clients build better …
Skills: Cost Accounting, Data Analytics, Financial Reporting, Reconciliations, Variance Analysis
Hong Kong Island, Hong Kong, China · Hybrid
About the OpportunityJob Type: Fixed Term Contractor Contract duration : 11 months. Application Deadline: 31 August 2026 Job Description Title Digital Experience Strategy Manager Department APAC Marketing Location Hong K…
Skills: Digital Experience Strategy, Customer Journey Mapping, Usability Assessment, Competitive Benchmarking, Stakeholder Management
Hong Kong Island, Hong Kong, China · On-site
About the OpportunityJob Type: Permanent Application Deadline: 31 August 2026 Title Sales Support Manager Department RFP and Client Services, Asia Pacific ex-Japan Location Hong Kong Reports To Senior Manager, Corporate …
Skills: Sales Support, Client Servicing, RFP Coordination, Stakeholder Management, Compliance Review
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
About the OpportunityJob Type: Fixed Term Contractor Contract duration : 11 months. Application Deadline: 14 August 2026 Title Client Services Officer, Hong Kong Workplace & Personal Investing (Fixed-Term Contract) Depar…
Skills: Client Servicing, MPF Servicing, Pension Administration, Complaint Resolution, Case Handling
United Kingdom · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 23 July 2026 Title Privileged Access Management (PAM) Architect Department Enterprise Identity Location UK Reports To Enterprise Identity Director Level 5 We…
Skills: Privileged Access Management, CyberArk, Active Directory, Entra ID, AWS
Bengaluru, Karnataka, India · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 15 July 2026 Title Audience Architecture & Activation Assistant Manager Department Global Central Marketing Operations - Audience Architecture & Activation L…
Skills: Data Management, Audience Segmentation, Orchestration Engines, Snowflake SQL, Customer Data Platforms
Singapore, Singapore · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 31 August 2026 Title Marketing Manager Department South East Asia Marketing Location Singapore Reports To Head of Marketing, South East Asia Level 5 We’re pr…
Skills: Integrated Marketing Campaigns, B2B Marketing, B2B2C Marketing, Stakeholder Management, Marketing Analytics
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The role involves handling customer queries across multiple channels with professionalism and empathy while explaining financial products. You will also be responsible for resolving complaints, logging potential risks, and ensuring full resolution for every interaction.
Candidates should have experience in a customer service role, preferably within a corporate environment. Strong verbal communication, listening skills, and a customer-first attitude are essential for success in this position.
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can.
Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
With over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right.
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
Your role and responsibilities include:
Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
Explaining financial products clearly and guiding customers to helpful tools and information.
Taking ownership of each interaction, ensuring full resolution.
Logging and escalating any potential risks, fraud cases, or vulnerable situations.
Handling complaints constructively, aiming for early resolution.
Experience in a customer service role, ideally in a corporate environment.
Excellent phone manner and verbal communication skills.
An appetite to grow your expertise through continued learning.
Strong listening skills and a customer-first attitude.
Comfortable using digital tools and eager to learn new systems.
A team-oriented approach and a genuine interest in helping others.
We’re based in George’s Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals.
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
Pension contributions: 10% employer-funded plus up to 3% matched
Private Medical Insurance: comprehensive cover for you and your family
Cycle to Work & TaxSaver tickets: save on your commute
Gym discounts & wellness support: prioritise your health
Enhanced parental & family leave: support when it matters most
24/7 Employee Assistance Programme: confidential mental health and wellbeing services
Dynamic working options: hybrid flexibility for home and office balance
If you’re ready to join a company that offers opportunity, growth, and purpose, we’d love to hear from you. Apply now.
Fidelity International offers world class investment solutions and retirement expertise to institutions and individuals.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals. Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 December 2024.
Offices: 25 Cannon Street, London, London EC4M 5TA, GB · S.A., 2a, rue Albert Borschette, BP 2174, Luxembourg, Luxembourg L-1021, LU · Kastanienhöhe 1, Kronberg, Hesse 61476, DE · Via della Chiusa, 2, Milan, Lombardy 20123, IT · 21, Avenue Kléber, Paris, Île-de-France 75116, FR
Fidelity International offers world class investment solutions and retirement expertise to institutions and individuals.
Fidelity International offers investment solutions and services and retirement expertise to more than 2.9 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $893.2 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers, and wealth managers, to private individuals. Our Global Platform solutions business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $625.4 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 December 2024.
Offices: 25 Cannon Street, London, London EC4M 5TA, GB · S.A., 2a, rue Albert Borschette, BP 2174, Luxembourg, Luxembourg L-1021, LU · Kastanienhöhe 1, Kronberg, Hesse 61476, DE · Via della Chiusa, 2, Milan, Lombardy 20123, IT · 21, Avenue Kléber, Paris, Île-de-France 75116, FR
