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Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The Case Manager will provide comprehensive support services to help individuals achieve economic and social well-being. Responsibilities include managing caseloads, facilitating work readiness training, and providing job placement and post-placement support.
Requirements
Candidates must possess a Bachelor's degree to qualify for this position. The role requires a commitment to helping individuals overcome barriers to employment and economic self-sufficiency.
Full job description
What You'll Do
The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager will play a key role in coordinating all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation.
Your responsibilities will include:
Case Coordination and Relationships
Carry a caseload of approximately 50 unemployed and unenrolled program participants
Conduct at minimum 25 participant interactions a week, including bi-weekly coaching sessions and/or weekly non-compliance/re-engagement attempt meetings
Coordinate and develop relationships with all external Providers (including Secondary Service Providers, District Agency Providers, School, Employers, and Community Providers) as well as Teammates and ensure that participants are making meaningful progress toward employment.
Review DHS-administered assessments, develop and amend participants’ Detailed Individual Responsibility Plans (DIRPs), and help participants overcome barriers to program engagement and participation.
Develop trusted working relationships with assigned TANF participants and monitor participant engagement and progress up through participants first year of employment.
Provide counseling, intervention, and program action planning and delivery.
Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services.
Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems.
Stress urgency and ownership, guiding participants through a learn-by-doing process during their service planning and delivery.
Participant Program Participant Participation
Achieve 80% Work Participation Rate (WPR) on caseload by collecting, verifying, and processing timesheets and/or paystubs for entire caseload weekly
Complete non-compliance attempts weekly for the 20% of the caseload not meeting WPR, including phone calls, emails, letters, and home visits, and re-engaging those participants who are responsive or confirming sanction status to DHS for those that have not.
Coordinate multiple activities outlined in the participant’s DIRP and assist participants in reporting work participation.
Ultimately responsible for the engagement of Participants and works with all staff to identify appropriate activities, resources, and supports for participants.
Performance Management and Reporting
Consistently meet or exceed performance targets and KPIs, including job placements, employment retention, school completions, case closure due to earnings, customer satisfaction and audit scores.
Ensure 100% accuracy in internal data systems, including timely recording of employer activity, jobseeker interactions, and placement outcomes
Work closely with internal teams to maintain service consistency and accountability, improving overall efficiency in services
Responsible for capturing and recording employment information and then working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job.
Diligently verify and report all aspects of Customer milestone achievements to DHS.
Assist in compiling data for reports, including but not limited to, Customer timesheets and placement and retention reports.
Ongoing Professional Development and Adherence to Standards
Observe all policies and procedures and attend all required training and certifications as scheduled.
You're a great fit for this role if you have:
Bachelor's degree in social work, social services, counseling, business administration, or related field from an accredited institution.
Three (3) years' experience in vocational rehabilitation, case management, or related field
A minimum of (5) five years’ case management experience in lieu of a bachelor’s degree is acceptable; and/or work experience determined to be acceptable to the agency.
Bilingual in Spanish a plus.
Compensation
$25.00 hourly
Equal Opportunity Employer
Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
For nearly 90 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit affiliates dedicated to serving over 300,000 children and adults each year across the United States, Canada the United Kingdom and Australia. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Health and Economic Development, which are strategically aligned for maximum impact. Fedcap delivers research-based solutions that open doors to economic mobility and well-being for barriered communities.
The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
Offices: 633 3rd Ave, 6th Floor, New York, NY 10017, US
EducationEconomic DevelopmentWorkforce DevelopmentHealthand ResearchHealth CareNon ProfitCharityMental Health
For nearly 90 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit affiliates dedicated to serving over 300,000 children and adults each year across the United States, Canada the United Kingdom and Australia. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Health and Economic Development, which are strategically aligned for maximum impact. Fedcap delivers research-based solutions that open doors to economic mobility and well-being for barriered communities.
The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
Offices: 633 3rd Ave, 6th Floor, New York, NY 10017, US
EducationEconomic DevelopmentWorkforce DevelopmentHealthand ResearchHealth CareNon ProfitCharityMental Health