Detailed oriented, problem solver, critical thinker, proactive and takes initiative EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI…
Skills: Detail Oriented, Problem Solving, Critical Thinking, Proactive, Initiative
Team & Operations Management: Supervise and manage the daily activities of the surgery coding and audit teams, including in-house and contract auditors. Allocate workload, monitor performance, and ensure timely completio…
Skills: Surgery Coding, Medical Auditing, Team Management, Operational Workflow Management, HIPAA Compliance
Professionals in this group are responsible for providing assurance coverage for technology risks and internal controls for organizations. They identify the weaknesses in cyber / information security, platforms / applica…
Skills: Technology Risk Assurance, Internal Controls, Cyber Security, Information Security, Data Privacy
We are seeking a Business Data Analyst with a strong background in large-scale data applications, data analysis, and transformation to support enterprise-level initiatives in the Property & Casualty (P&C) Insurance domai…
Skills: SQL, Data Mapping, Business Analysis, Data Analysis, Data Transformation
Are you passionate about accuracy in medical coding and ready to make a real impact in healthcare quality? EXL Health is looking for an experienced Outpatient Quality Analyst – QC Coder to join our remote team! If you’re…
Skills: Medical Coding, Outpatient Auditing, ICD-10, HCPCS/CPT, Medicare OPPS
We are seeking a seasoned Data Engineer with 3-7 years of experience in data engineering, cloud platforms and distributed systems, along with 2+ years of hands-on experience with Palantir Foundry/ AIP. The ideal candidat…
Senior Cloud Engineers lead the design and implementation of complex cloud solutions. Duties include creating cloud architecture, managing large-scale deployments, and ensuring high availability and performance. You will…
Skills: Cloud Architecture, Cloud Deployment, High Availability, Performance Optimization, Mentoring
As a Data Scientist, you will derive actionable insights from large, complex and unstructured data by developing AI/ML techniques. Development, optimization and evaluating as well as deploying them into production enviro…
Skills: Deep Learning, NLP, Text Analytics, SVM, LSTM
Manager - Business Process & Service Excellence -Quality Excellence
Cape Town, Western Cape, South Africa · On-site
Senior$150M raised
The Quality & Process Excellence function at EXL is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements. The team manages the entire …
Skills: Lean Six Sigma, Process Improvement, Quality Assurance, Project Management, Stakeholder Management
Summary of the role: As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Conti…
Skills: Service Operations Management, Learning And Development, Quality Assurance, Regulatory Compliance, Project Management
Handle ticket exchanges, reissues, and revalidations as per airline fare rules. Interpret and apply fare rules, penalties, no-show conditions, and change restrictions. Calculate fare difference (add-collect) and applicab…
Skills: Ticket Exchanges, Fare Rules Interpretation, Reissues, Revalidations, Fare Calculation
Overview CPC certification. Overall 3+ years of coding experience Specialty worked: Outpatient surgery APC Facility coding is an added advantage Good communication, flexibility reliability EXL (NASDAQ: EXLS) is a leading…
Skills: Outpatient Surgery Coding, CPC Certification, APC Facility Coding, IVR Coding, General Surgery Coding
Cloud Engineers design, deploy, and manage cloud infrastructure solutions. Responsibilities include configuring cloud services, optimizing performance, and ensuring security. You will collaborate with other IT profession…
Lead small-scale data engineering projects, ensuring efficient and stable data processing. Mentor junior data engineers. Provide support during data migration and transformation projects.
Skills: Data Engineering, Project Leadership, Mentoring, Data Migration, Data Transformation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 48d ago
~40 hrs/week
Responsibilities
The role involves managing voice-based customer service operations. The candidate will focus on driving better business outcomes through a data and AI-led approach.
Requirements
Candidates should have 3-6 years of experience and possess strong critical thinking and problem-solving skills. A proactive attitude and attention to detail are essential.
Full job description
Detailed oriented, problem solver, critical thinker, proactive and takes initiative
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Related keywords
Data AnalyticsDigital OperationsAICustomer ServiceVoice SupportInsuranceHealthcareBankingFinancial ServicesMediaRetail
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services