Lyon, Auvergne-Rhône-Alpes, France · On-site
$25k–$27k/yr
Description de l'entreprise Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et…
Skills: IT Support, Helpdesk, Windows, Microsoft 365, Office 365
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Transaction Monitoring, Risk Management, Gen-AI, Agentic-AI, Stakeholder Management
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Stakeholder Management, Gen-AI, Agentic-AI, Process Improvement, Management Reporting
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Model Validation, XVA Methodologies, Financial Derivatives Valuation, Model Risk Management, Python
Grenoble, Auvergne-Rhône-Alpes, France · On-site
$40k–$46k/yr
Description de l'entreprise HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissen…
Skills: SOC Investigation, Incident Response, SIEM, Log Analysis, PCAP Analysis
Paris, Ile-de-France, France · On-site
Description de l'entreprise Né de l’expertise Modern Workplace, Experteam accompagne depuis sa création la transformation digitale des entreprises en réinventant le poste de travail et l’environnement collaboratif. Avec …
Skills: Copilot Studio, Microsoft 365 Copilot, Power Platform, Power Automate, Generative AI
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France · On-site
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 A propos de HELPLINE : HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur…
Skills: Database Administration, Oracle, PostgreSQL, MySQL, MariaDB
Monza, Lombardy, Italy · Hybrid
Descrizione dell'azienda Everience è un gruppo internazionale di consulenza che offre servizi digitali potenziati dall’intelligenza artificiale e pone le persone al centro della rivoluzione dell’AI. Presente in Europa, A…
Skills: C#, .NET Core, React, TypeScript, RESTful API
La Boissière-des-Landes, Pays de la Loire, France · Hybrid
Description de l'entreprise Né de l’expertise Modern Workplace, Experteam accompagne depuis sa création la transformation digitale des entreprises en réinventant le poste de travail et l’environnement collaboratif. Avec …
Skills: Modern Workplace, Microsoft 365, Azure, Windows, Active Directory
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Customer Data Platforms, Data Engineering, Data Integration, Customer Identity Management, Profile Unification
La Boissière-des-Landes, Pays de la Loire, France · Hybrid
$40k–$45k/yr
Description de l'entreprise Né de l’expertise Modern Workplace, Experteam accompagne depuis sa création la transformation digitale des entreprises en réinventant le poste de travail et l’environnement collaboratif. Avec …
Skills: Microsoft Azure, Active Directory, Windows Server, System Administration, Cloud Infrastructure
La Boissière-des-Landes, Pays de la Loire, France · Hybrid
$50k–$60k/yr
Description de l'entreprise Né de l’expertise Modern Workplace, Experteam accompagne depuis sa création la transformation digitale des entreprises en réinventant le poste de travail et l’environnement collaboratif. Avec …
Skills: Technical Project Management, Infrastructure Management, Microsoft Planner, Power BI, Microsoft Teams
Annecy, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissen…
Skills: Mac OS, Windows 10, Windows 11, iOS, Android
Marcq-en-Barœul, Hauts-de-France, France · On-site
$28k–$30k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’ex…
Skills: Network Analysis, VLAN, LAN, MAN, WAN
Montpellier, Occitania, France · Hybrid
$55k–$65k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’…
Skills: SQL Server Administration, Performance Tuning, Ansible, Windows Server, Database Migration
Montpellier, Occitania, France · On-site
$50k–$60k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où…
Skills: Angular, React, Front-end Architecture, API Integration, Continuous Delivery
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enablin…
Skills: Office 365, Microsoft Entra ID, ServiceNow, Level 1 Support, Level 2 Support
Montpellier, Occitania, France · On-site
$50k–$60k/yr
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où…
Skills: Angular, React, Front-end Architecture, API Integration, Continuous Delivery
Antwerp, Antwerp, Belgium · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Production Management, Financial Management, HR Policy Leadership, Client Relationship Management, Project Management
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Microsoft Azure, .NET Core, C#, CI/CD Pipelines, Azure DevOps
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide first-level technical support to users, diagnosing and resolving incidents related to Office 365 and business applications. Manage the IT fleet by installing, configuring, and maintaining workstations and hardware equipment.
Requires initial experience in IT support or helpdesk with proficiency in Windows and Microsoft 365 environments. Candidates should be organized, reactive, and possess a strong sense of customer service.
Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une croissance régulière (207M€ de chiffre d'affaires en 2022) grâce à 3600 spécialistes qui opèrent en France et à l'international (Allemagne, Belgique, Italie, Roumanie, Tunisie) avec 16 implantations.
Située au cœur du 7ème, l’agence de Lyon est née en 2019, elle compte aujourd’hui 150 collaborateurs qui œuvrent soit sur le centre de services, soit chez nos clients en assistance technique. Nous rayonnons sur l’ensemble de la Région Rhône Alpes Auvergne avec des références clients telles que l’EM Lyon, SNCF, SUEZ, Dachser, GL Events….
Chez HELPLINE, nous donnons du sens et de la valeur à votre mission et à vos compétences. Notre réussite est avant tout celle de nos équipes : notre culture d’entreprise repose sur l’intelligence collective, l’innovation et l’esprit entrepreneurial.
Ces informations résonnent en vous ? Rejoignez-nous !
🎯Dans le cadre de son développement, Helpline recherche un Technicien support de proximité pour un de ses clients, basé à Lyon.
💻 Assurer le support aux utilisateurs
📞 Gérer les demandes de support
🖥️ Préparer et maintenir les environnements de travail
👋 Accompagner les collaborateurs
⚙️ Participer à la gestion du parc informatique
🎯 Votre profil
Ce que nous nous vous apportons :
Les avantages classiques :
Et nos spécificités :
Pour mieux se connaître, voici nos étapes de recrutement (réponse garantie) :
Tous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap.
Information technology for business.
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
Information technology for business.
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
