Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Windows Environment, Office 365, Mobile Device Support, ITIL, Incident Management
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Windows Environment, Office 365, Mobile Device Support, ITIL, Incident Management
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Python, Java, C#, Cloud Platforms, Distributed Systems
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Python, Java, C#, Cloud Platforms, Distributed Systems
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: IT Support, Artificial Intelligence, Data Management
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: IT Support, Artificial Intelligence, Data Management
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Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
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Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? ✨ 🚀 A propos de HELPLINE : Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et…
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Full-time
Posted 32d ago
~40 hrs/week
Responsibilities
Provide first and second level technical support for workstations, mobile devices, and local network peripherals. Manage hardware installations, replacements, and inventory while ensuring high-quality customer service.
Requirements
Requires at least 3 years of onsite support experience in a large enterprise environment with proficiency in Windows and Office 365. Fluency in both English and French is mandatory for professional communication.
Full job description
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
Assist the client with first and second level support on workstations, mobility devices
Assist with infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
Always demonstrate excellent customer service
Qualifications
Technical/Business Skills
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment.
Essential experience/skills
At least 3 years of onsite support and customer care is required.
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands-on approach.
Spoken languages: English (fluent) AND French
Strong oral and writing skills adapted to a professional environment.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change.
In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand.
As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy:
Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania).
Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week.
Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives.
For a no-obligation quote, we offer a free benchmark on the status of your technological services.
Digitalizing your processes is a matter of how, not if.
As soon as possible, not when.
Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
Consulenza InformaticaAssistenza InformaticaSicurezza dei datiand Installazione reti e sistemi informaticiInformation TechnologyAppsBusiness DevelopmentSoftwareIT ManagementSecurity
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change.
In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand.
As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy:
Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania).
Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week.
Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives.
For a no-obligation quote, we offer a free benchmark on the status of your technological services.
Digitalizing your processes is a matter of how, not if.
As soon as possible, not when.
Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
Consulenza InformaticaAssistenza InformaticaSicurezza dei datiand Installazione reti e sistemi informaticiInformation TechnologyAppsBusiness DevelopmentSoftwareIT ManagementSecurity