Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Customer Support, Policy Servicing, Salesforce, CRM Tools, Problem Solving
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Serve as the primary contact for customers and agents regarding policy servicing, billing, and coverage inquiries. Maintain accurate records in Salesforce and collaborate with cross-functional teams to resolve complex policy discrepancies.
Requires 1-3 years of experience in customer support or operations, preferably within the life insurance or financial services industry. A bachelor's degree is preferred, along with proficiency in CRM tools and strong communication skills.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
As a Customer Operations Associate at Ethos, you will serve as a key point of contact for both customers and partner insurance agents — handling inbound support, policy servicing, and agent inquiries with accuracy, care, and efficiency. This role blends customer-facing communication with back-office operations, requiring a relentless focus on the customer, strong attention to detail, and the ability to thrive in a dynamic environment.
You will support customers on coverage questions, billing updates, and general policy administration while also ensuring agents receive accurate information on policy status and compensation. To succeed, you must enjoy working cross-functionally, possess strong problem-solving instincts, and be highly organized.
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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Ethos blends industry expertise and technology to provide accessible and affordable life insurance coverage.
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Offices: Austin, Texas, US
Ethos blends industry expertise and technology to provide accessible and affordable life insurance coverage.
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Offices: Austin, Texas, US
