United States · Remote OK
$122k–$170k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Customer Experience, Data Analysis, Voice of Customer, Roadmap Prioritization, CRM
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Test automation, Javascript, Java, Python, CI/CD
Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Insurance operations, Policy administration, Compliance, Triage, Documentation
San Francisco, California, United States · Hybrid
$96k–$169k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Javascript, Typescript, Node, Python, React
United States · Remote OK
$105k–$185k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Video production, Project management, Budgeting, Logistics, Vendor management
United States · Remote OK
$190k–$210k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: US GAAP, SOX 404 Compliance, NetSuite, Financial Reporting, Global Consolidation
Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Policy administration, Customer support, Salesforce, Operations, Time management
United States · Remote OK
$183k–$323k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product Design, UX Design, Team Leadership, Conversion Optimization, Behavior Design
United States · Remote OK
$165k–$292k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product Design, Design Strategy, User Experience, Stakeholder Management, Interaction Design
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product Management, Underwriting, Rules Engine, Knowledge Graph, AI/ML
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product Management, Underwriting, Rules Engine, Knowledge Graph, Data-informed Decision Making
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: SQL, Data Analysis, Product Analytics, Snowflake, Mode
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product design, Design strategy, User experience, Stakeholder management, Mentorship
Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: SQL, Data Analytics, Revenue Operations, Salesforce, Mode
Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Customer support, Policy administration, Salesforce, CRM tools, Data integrity
Bengaluru, Karnataka, India · On-site
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Training and development, Call center operations, Customer service, Needs analysis, Curriculum development
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Product Design, UX Design, Team Leadership, Strategic Vision, B2B2C
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Life insurance underwriting, Automated underwriting systems, Rules engines, Decision support tools, Case management
Bengaluru, Karnataka, India · Hybrid
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Engineering Management, Fullstack Development, Microservices Architecture, A/B Testing, Conversion Rate Optimization
United States · Remote OK
$165k–$292k/yr
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Skills: Design Systems, Figma, Design Tokens, Accessibility, WCAG
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The Senior Manager will own and execute a prioritized customer experience roadmap while managing cross-functional teams to drive operational improvements. They will also synthesize customer insights from various data sources to define service channel strategies and evolve the Voice of Customer platform.
Candidates must have 8+ years of experience in customer experience or analytics-driven functions with a proven track record of scaling operations. Strong data proficiency, experience with CRM platforms, and the ability to influence cross-functional leadership are essential for this role.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end. To succeed in this role, you should be passionate about building frictionless operations and comfortable owning ambiguity as we mature this function.
#LI-Remote #LI-SG2
The US national base salary range for this full-time position is $122,000 -$170,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Ethos blends industry expertise and technology to provide accessible and affordable life insurance coverage.
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Offices: Austin, Texas, US
Ethos blends industry expertise and technology to provide accessible and affordable life insurance coverage.
Ethos makes getting life insurance instant and easy. Our approach blends technology and industry expertise, and the human touch to deliver an incredible life insurance experience. We are one of the largest U.S. life insurance issuers. We continue to scale quickly and are looking for passionate Ethosaurs to protect the next million families.
Offices: Austin, Texas, US
