Swindon, England, United Kingdom · Remote OK
$50k–$69k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Equities Trading, Fixed Income, Options Trading, Customer Service, FINRA Series 7
Kansas, United States · Remote OK
$152k–$220k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Decision Science, Applied Data Science, Optimization, People Management, SQL
Overland Park, Kansas, United States · Remote OK
$70k–$93k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Financial Planning, Asset Consolidation, Salesforce CRM, Relationship Management, Goal-Based Planning
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Java, Python, Swift, JavaScript, Software Design
Manila, Metro Manila, Philippines · On-site
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Executive Leadership, Contact Center Management, Operational Governance, KPI Management, Budgeting
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Java, Spring Boot, React, JavaScript, Oracle
Bengaluru, Karnataka, India · On-site
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Operations Management, Team Leadership, Workforce Development, Conflict Management, Problem Solving
Chicago, Illinois, United States · Remote OK
$72k–$102k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Financial Planning, Presentation Skills, Relationship Building, Territory Management, Analytical Thinking
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: RFP Writing, Project Management, Proposal Development, Content Management, Stakeholder Collaboration
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: RFP Writing, Project Management, Proposal Development, Interpersonal Skills, Critical Thinking
Overland Park, Kansas, United States · Remote OK
$106k–$149k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Data Platform Engineering, ETL/ELT Pipelines, Kafka, Python, SQL
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Java, Karate, Selenium, JUnit, TestNG
Swindon, England, United Kingdom · Remote OK
$96k–$136k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Business Analysis, Systems Analysis, Requirements Gathering, System Development Lifecycle (SDLC), Stakeholder Management
Overland Park, Kansas, United States · Remote OK
$72k–$102k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Python, Automation Testing, SQL, JIRA, Git
Bengaluru, Karnataka, India · Remote OK
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Java, Python, Swift, JavaScript, Software Design
Bengaluru, Karnataka, India · On-site
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Business Analysis, Requirements Gathering, User Story Authoring, Process Modeling, Stakeholder Management
St. Louis, Missouri, United States · Remote OK
$72k–$102k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Retirement Planning, Financial Consulting, Presentation Skills, Relationship Management, Territory Management
Overland Park, Kansas, United States · Remote OK
$106k–$149k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Java, Selenium, Karate, JUnit, TestNG
Kansas, United States · Remote OK
$100k–$130k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Sales Positioning, Relationship Management, Project Management, Financial Services Distribution, Investment Strategy
Phoenix, Arizona, United States · Remote OK
$42k–$57k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Customer Service, Financial Transactions, Retirement Plan Administration, FINRA Compliance, SEC Guidelines
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Handle inbound calls from retail clients to facilitate trading of equities, ETFs, mutual funds, options, and fixed income securities. Manage account opening, asset movement, and maintenance while identifying leads for the Retirement Advisor Team.
Requires active FINRA Series 7 and 63 licenses and at least 2 years of customer service experience, preferably in financial services. Candidates must be authorized to work in the U.S. without sponsorship and have a reliable home internet connection.
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Premier Brokerage Associate, you will take inbound calls, from new and existing Empower clients, on all retail products and account types. You will have the expertise to provide exceptional service and support to clients, and be a subject matter expert with Empower’s systems and platforms.
Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location:
Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy-to-understand manner
Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting
Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products
Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up
Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications
Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities
Active FINRA Series 7 and Series 63 required, fully licensed candidates preferred
FINRA fingerprinting required
2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment
Knowledge of equities trading ,fixed income, and options
Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred
Strong customer service background, preferably in a high-volume inbound call center environment
Firm understanding of the diverse operational and investment needs of our customers
Knowledge of current financial markets and retirement account operations
Strong written, verbal and presentation skills
Strong technological skills and an ability to multi-task across systems
Prior remote work experience preferred
#LI-Remote
#PJPW2
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer • Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.
Job Posting End Date at 12:01 am on:
06-30-2026Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter.
At Empower, we’ve always been guided by strong values with a focus on helping people achieve the financial freedom they deserve. It’s been an incredible journey so far, but our story is just getting started. From the very beginning, we’ve prided ourselves on putting our customers first in everything we do — which will never change. The genesis of Empower dates back to 1891, when our parent company was founded as an insurance firm on the Canadian prairie. After more than a century of expansion and a profound evolution of service offerings, the modern iteration of Empower was launched in 2014. Our past is a big part of who we are as a business, but we continue to invest heavily in our current principles and future endeavors. Today, as the second-largest recordkeeper¹ in the U.S. and a comprehensive wealth management leader, we proudly serve more than 19 million individuals and over 88,000 different organizations.² With a constant commitment to growth, innovation and technology, we are fully dedicated to transforming the lives of all Americans. Our personalized tools and solutions are aimed at helping everyone improve their financial confidence so they can pursue their passions and reach their unique goals. That’s our promise. ------------------------ Disclosures: https://www.empower.com/social-media/ ¹Pension & Investments DC Recordkeeper Survey (2024). Ranking measured by total number of participants as of December 2023. ²As of March 31, 2025.
Offices: 8515 E. Orchard Road, Greenwood Village, CO 80111, US
At Empower, we’ve always been guided by strong values with a focus on helping people achieve the financial freedom they deserve. It’s been an incredible journey so far, but our story is just getting started. From the very beginning, we’ve prided ourselves on putting our customers first in everything we do — which will never change. The genesis of Empower dates back to 1891, when our parent company was founded as an insurance firm on the Canadian prairie. After more than a century of expansion and a profound evolution of service offerings, the modern iteration of Empower was launched in 2014. Our past is a big part of who we are as a business, but we continue to invest heavily in our current principles and future endeavors. Today, as the second-largest recordkeeper¹ in the U.S. and a comprehensive wealth management leader, we proudly serve more than 19 million individuals and over 88,000 different organizations.² With a constant commitment to growth, innovation and technology, we are fully dedicated to transforming the lives of all Americans. Our personalized tools and solutions are aimed at helping everyone improve their financial confidence so they can pursue their passions and reach their unique goals. That’s our promise. ------------------------ Disclosures: https://www.empower.com/social-media/ ¹Pension & Investments DC Recordkeeper Survey (2024). Ranking measured by total number of participants as of December 2023. ²As of March 31, 2025.
Offices: 8515 E. Orchard Road, Greenwood Village, CO 80111, US
