Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Customer Retention, Negotiation, Persuasion, Customer Relationship Management, Data Analysis
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their …
Skills: Accounting, General ledger, Subsidiary ledger, Treasury, Receivables management
Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their …
Skills: Accounting, General ledger, Subsidiary ledger, Account reconciliation, Receivables management
Issy-les-Moulineaux, Ile-de-France, France · On-site
Senior
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Onetrust, Application Management, Project Management, Data Protection, Compliance
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: IFRS15, Reconciliation, Attention to detail, Communication skills, Data analysis
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Customer Service, Technical Support, Microsoft Office, Service Order Management, Quality Control
Edenred Türkiye has been the pioneer of the meal card sector for 34 years, providing effective corporate expense management solutions such as the Ticket Restaurant Meal Card for lunch expenses, Ticket Car Fuel Solutions …
Skills: Merchant Relations, Corporate Expense Management, Customer Relationship Management, Business Development, Communication Skills
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Business-to-business (B2B) sales, Lead generation, Cold calling, Cold emailing, Social selling
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Marketing strategy, Go-to-market, Operational marketing, Digital marketing, Email marketing
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Treasury, Financial Planning, Budgeting, Cash Flow Management, F1
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Demand Generation, Field Marketing, B2B Marketing, Project Management, Salesforce
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Human Resources, Business Partnering, Organizational Development, Talent Management, Performance Management
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Java, Spring Boot, Spring Cloud, Microservices, API development
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Digital Marketing, Performance Marketing, Growth Marketing, Inbound Marketing, CRM
Issy-les-Moulineaux, Ile-de-France, France · On-site
Entry level
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Financial control, Budgeting, Forecasting, Data analysis, Reporting
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Data analysis, Reporting, Budgeting, Forecasting, Capacity planning
Municipality of Moschato-Tavros, Attica, Greece · On-site
Mid level
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Windows Server Administration, Linux Administration, Microsoft 365, Azure, AWS
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Full-time
high school
Posted 8d ago
~40 hrs/week
Portuguese
Responsibilities
The Retention Consultant is responsible for managing the client base by proactively preventing cancellations and recovering inactive accounts. They will monitor behavioral indicators, resolve customer objections, and implement strategies to foster long-term partnerships.
Requirements
Candidates must have completed high school, with a preference for those currently pursuing a higher education degree. Essential requirements include experience in customer service, sales, or retention, along with proficiency in Microsoft Office and strong negotiation skills.
Full job description
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Consultor de Retenção
Como Consultor de Retenção, você será o responsável da nossa base de clientes, atuando estrategicamente para prevenir cancelamentos, recuperar clientes inativos e transformar relacionamentos em parcerias de longo prazo. Buscamos um profissional com excelente capacidade de comunicação e orientado a resultados.
Responsabilidades e Atividades
Gestão Proativa de Retenção: Atuar preventivamente junto a clientes em risco de cancelamento, utilizando técnicas de negociação e persuasão para reverter decisões de saída;
Análise e Inteligência de Clientes: Monitorar indicadores comportamentais, identificar padrões de insatisfação ou baixo engajamento e propor ações personalizadas de retenção;
Relacionamento Consultivo: Realizar contatos frequentes (ligações e reuniões online) para entender necessidades, resolver objeções e demonstrar o valor dos nossos serviços;
Reativação de Clientes Inativos: Desenvolver e executar estratégias criativas para reengajar clientes sem utilização recente;
Gestão de Indicadores: Acompanhar métricas de churn, taxa de retenção, reportando resultados e insights.
Requisitos Obrigatórios
Ensino Médio completo (desejável superior em andamento);
Experiência em atendimento ao cliente, vendas ou retenção;
Domínio do Pacote Office, especialmente Excel para análise de dados;
Excelentes habilidades de comunicação verbal e escrita;
Capacidade de negociação e gestão de objeções.
Perfil Desejado
Orientado a resultadose motivado por metas desafiadoras;
Proativo e resiliente, com capacidade de lidar com situações adversas;
Empático e consultivo, focado em entender e resolver problemas do cliente;
Analítico, capaz de interpretar dados e transformá-los em ações;
Organizado e com boa gestão de tempo para priorizar demandas.
Diferenciais
Experiência prévia em retenção, Customer success ou Inside sales;
Conhecimento em CRM e ferramentas de gestão de clientes;
Local de Trabalho: Campo Bom/RS Modelo de Trabalho: Presencial
Edenred is the global leader in Benefits & Engagement and Mobility.
With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants.
Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, VAT refund, tolls, and parking), and corporate payments (virtual cards).
Guided by Edenred's purpose, "Enrich connections. For good.", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies.
Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2025, thanks to its unique technology platform, Edenred generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.
Edenred is the global leader in Benefits & Engagement and Mobility.
With more than 1 million client companies across 44 countries, Edenred's platform gives more than 60 million users access to the services and products of more than 2 million partner merchants.
Edenred offers digital solutions dedicated to employees (meal vouchers, commuting, gift cards, wellness, rewards, and preferential offers), fleet managers (multi-energy solutions including EV charging, maintenance services, VAT refund, tolls, and parking), and corporate payments (virtual cards).
Guided by Edenred's purpose, "Enrich connections. For good.", these solutions enhance employees' well-being and purchasing power and simplify the lives of professional drivers. They promote access to healthier food, more environmentally friendly products, and more sustainable mobility. Finally, they improve the attractiveness and efficiency of businesses while vitalizing the employment market and local economies.
Edenred's 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2025, thanks to its unique technology platform, Edenred generated a business volume of €49 billion, mainly through mobile applications, online platforms, and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index and DJSI World Index.