About The Role Handle phone-in (inbound) sales orders, customer and client enquiries/complaints. Provide high service levels to the respective customers and clients, Obtain, verify and process customer orders timely and …
Skills: Customer Service, SAP, CRM, Microsoft Excel, Order Processing
About The Role Manage the execution of Group-wide/Business Unit, wide/regional/country/channel/product expansion strategies and establish long-term relationships with potential key clients and customers in line with busi…
About The Role The Specialist, Digital Workplace is responsible for managing the setup, maintenance, and support of computing devices and digital workplace infrastructure across DKSH's Singapore locations. This role ensu…
Skills: Desktop Management, End User Computing, Active Directory, Microsoft 365, Windows OS
About the Role The Senior Manager, Technical Sales drives key account management and new business development within DKSH's Performance Materials division in Malaysia. This role delivers sustained commercial growth by co…
About The Role The Sales Executive, Food Services is responsible for driving sales growth and managing customer accounts across the Food Services channel in the Klang Valley region. This role delivers direct business imp…
DKSH Management Associate Program (MAP) gives entry level graduates an opportunity to launch their career in the exciting Market Expansion Services industry. We offer experiential learning opportunities, rotations across…
Skills: Sales, Marketing, Data Analysis, Leadership, English Communication
Drive Growth. Be the Difference. DKSH Beauty & Wellness (formally CS&Co.) is New Zealand’s largest distributor of cosmetics, fragrances, skincare, wellness and haircare products. We proudly connect New Zealand with the W…
Skills: Microsoft Excel, Warehouse Administration, Inventory Management, Health and Safety Coordination, Reporting
About The Role The Sales Executive, Food Services is responsible for driving sales growth and managing customer accounts across the Food Services channel in the Klang Valley region. This role delivers direct business imp…
About The Role At DKSH Patient Solutions, we partner with leading pharmaceutical companies to overcome barriers to treatment, improve patient access, and enhance long-term therapy outcomes through innovative patient supp…
About The Role At DKSH Patient Solutions, we partner with leading pharmaceutical companies to overcome barriers to treatment, improve patient access, and enhance long-term therapy outcomes through innovative patient supp…
Job Summary Manage implementation of HR strategic/tactical initiatives and align Group HR strategies with Business Unit/country-level operations in order to achieve business results General Responsibilities Manage HR dep…
Job Summary The incumbent works closely with the Sales Manager in managing the Optical related channel, handing contract lenses products. General Responsibilities • Provide input to optical sales plans based on experienc…
Skills: Sales Planning, Product Demonstration, Customer Relationship Management, Negotiation, Communication
About The Role The Regional Sales Training Manager serves as a key change agent within the Healthcare Business Unit, driving salesforce capability development to execute business strategy and strengthen DKSH's competitiv…
About The Role The Manager, Talent Acquisition (TA) is a key driver of DKSH's people strategy, leading end-to-end recruitment activities and talent acquisition projects that ensure the business attracts and secures the r…
Specialist, Facility Management About the Role The Specialist, Facility Management supports the effective execution of daily facilities operations across DKSH's business premises in Thailand, ensuring that building manag…
Skills: Facility management, Building maintenance, Budget management, Project management, Safety and health compliance
Job Responsibilities: • To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved. • To assist the Executive in ensuring that standards of…
About the Role The Specialist Technical Delivery - Collaboration & Workflow is responsible for ensuring the reliability and continuous improvement of DKSH's Power Platform, Artificial Intelligence (AI), and cloud solutio…
Skills: Power Platform, Power Apps, Power Automate, Azure, Dataverse
About The Role Job Summary Execute retail/outlet sales activities to achieve sales targets for assigned businesses/territories and overall business objectives. General Responsibilities Support superior in managing day-to…
About The Role Job Summary Ensure company products are properly stocked & displayed at retailer store front. General Responsibilities • Responsible to ensure product availability, product visibility and optimized promoti…
Manager Technical Sales Specialty Chemical Industry
Seoul, South Korea · On-site
Senior
Manager Technical Sales Specialty Chemical Industry (대리~과장) 1. Key Responsibilities TiO₂ Key Account Management & New Business Development (Primary Focus) - Manage and grow key accounts for TiO₂ products, driving revenue…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Flexible Work Arrangements
Posted 24d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
Handle inbound sales orders, customer inquiries, and complaints while ensuring high service levels. Process accurate order entries in SAP and coordinate with operations teams to resolve issues.
Requirements
Requires a university degree and one to two years of experience in a similar customer service or call center role. Proficiency in SAP, CRM, and basic Excel is essential.
Full job description
About The Role
Handle phone-in (inbound) sales orders, customer and client enquiries/complaints. Provide high service levels to the respective customers and clients, Obtain, verify and process customer orders timely and meet zero-base targets
What You Will Deliver
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
Provide feedback to supervisor on improvement areas based on customer/client issues
Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
Maintain up-to-date information on processes, products, price lists, etc.
Liaise with respective operations team for issues, follow-up and actions
Establish and maintain good working relationships with clients/customers
Utilize Excel to verify partner area records, perform calculations, and manage execute claim processes in accordance with business requirements.
What You Bring
Demonstrate basic knowledge in customer service principles and practices
Proven basic CRM and SAP knowledge.
Proven basic experience in call center/customer service environments
Demonstrate fluency in local language and ideally written in English
Proficient in basic Excel usage and understands the claim process
Education and Work Experience
Any Graduated.
Minimum one to two years' experience in similar role.
Why Join DKSH
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers.
About DKSH
DKSH’s purpose is to enrich people’s lives. For over 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.
Why it's great to work with us
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://bit.ly/dksh-careers
View jobs now: https://bit.ly/dksh-jobs
*We do not send job offers from free email services (Gmail, Yahoo mail, Hotmail, etc.), request money from candidates, or require personal documents like bank account details, tax forms, or credit card information from candidates before they are hired: https://bit.ly/dksh-recruitment-disclaimer.
Market Expansion ServicesSourcingResearch and analysisMarketing and salesDistribution and logisticsAfter-sales servicesConsumer GoodsTechnologyHealthcareSpecialty Chemicals
About DKSH
DKSH’s purpose is to enrich people’s lives. For over 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.
Why it's great to work with us
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://bit.ly/dksh-careers
View jobs now: https://bit.ly/dksh-jobs
*We do not send job offers from free email services (Gmail, Yahoo mail, Hotmail, etc.), request money from candidates, or require personal documents like bank account details, tax forms, or credit card information from candidates before they are hired: https://bit.ly/dksh-recruitment-disclaimer.
Market Expansion ServicesSourcingResearch and analysisMarketing and salesDistribution and logisticsAfter-sales servicesConsumer GoodsTechnologyHealthcareSpecialty Chemicals