Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Leadership, Customer Service Management, Operational Management, Stakeholder Management, Strategic Advice
East Melbourne, Victoria, Australia · Hybrid
About VRU The Victorian Violence Reduction Unit (VRU) was established in December 2025 to reduce violence in Victoria through an early intervention and prevention approach. About the role The Community Engagement Officer…
Skills: Community Engagement, Stakeholder Management, Cultural Competency, Facilitation, Systems Thinking
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Team Leadership, Stakeholder Management, Innovation Management, Critical Thinking, Systems Thinking
Melbourne, Victoria, Australia · Hybrid
$143k–$191k/yr
Join us on Victoria’s Big Build, delivering the Victorian Government's rail infrastructure projects. To reflect our broader remit, our organisation name has changed from Level Crossing Removal Project (LXRP) to VIDA Rail…
Skills: Digital Engineering, 3D Design Coordination, BIM, GIS, ISO 19650
Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Deputy Premier, the Minister for First Peoples, the Minister for Men and B…
Skills: Policy Analysis, Team Leadership, Stakeholder Management, Strategic Advice, Communication Skills
Ringwood North, Victoria, Australia · On-site
About us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Stakeholder Management, Problem Solving, Critical Thinking, Data Literacy, Excel
Melbourne, Victoria, Australia · On-site
About Us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day servi…
Skills: Cyber Incident Response, Digital Forensics, Cyber Threat Intelligence, Incident Management, Risk Mitigation
Melbourne, Victoria, Australia · Hybrid
$194k–$264k/yr
Join us on Victoria’s Big Build, delivering the Victorian Government's rail infrastructure projects. To reflect our broader remit, our organisation name has changed from Level Crossing Removal Project (LXRP) to VIDA Rail…
Skills: Digital Engineering, Information Management, BIM Leadership, ISO19650, Bentley Design Products
Melbourne, Victoria, Australia · On-site
This is an exciting 12-month maternity leave backfill position opportunity to join the Digital Platforms division in the Department of Government Services. This role provides critical support for Oracle systems like Stat…
Skills: Oracle Systems, User Access Management, Ticket Triaging, Helpdesk Services, ServiceNow
Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Minister for Treaty and First Peoples and the Multicultural Affairs, as we…
Skills: Negotiation, Policy Analysis, Strategic Advice, Stakeholder Engagement, Cultural Safety
East Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Minister for Treaty and First Peoples and the Multicultural Affairs, as we…
Skills: Team Management, Policy Analysis, Written Communication, Verbal Communication, Interpersonal Skills
East Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Minister for Treaty and First Peoples and the Multicultural Affairs, as we…
Skills: Team Management, Policy Analysis, Written Communication, Verbal Communication, Interpersonal Skills
Melbourne, Victoria, Australia · On-site
About VIDA Health VIDA Health (Victorian Health Building Authority) is responsible for the rollout of the Victorian Government's multi-billion-dollar health capital projects. We're delivering world-class health facilitie…
Skills: Secretariat Support, Governance Frameworks, Assurance Frameworks, Minute Taking, Agenda Preparation
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Organisational Development, Inclusion and Diversity, Strategic HR, Leadership Development, Learning and Development
Benalla, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Statutory Planning, Traffic Safety, Transport Impact Assessment, Planning Scheme Amendments, Stakeholder Management
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Power BI, DAX, Microsoft Excel, Data Analysis, Business Intelligence
Ringwood North, Victoria, Australia · On-site
About us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Stakeholder Management, Critical Thinking, Problem Solving, Influence and Negotiation, Systems Thinking
Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Minister for Treaty and First Peoples and the Multicultural Affairs, as we…
Skills: Negotiation, Policy Analysis, Strategic Advice, Stakeholder Management, Written Communication
Melbourne, Victoria, Australia · On-site
The Opportunity The Administrative Support Officer supports the delivery of key Strategy and Governance priorities, providing high-quality administrative, coordination and workflow support. Working across multiple teams,…
Skills: Administrative Support, Workflow Coordination, Report Preparation, Information Management, Stakeholder Liaison
Melbourne, Victoria, Australia · Hybrid
About Us We work for the people of Victoria by helping the Government achieve its strategic objectives. We do this by supporting the Premier, the Minister for Treaty and First Peoples and the Multicultural Affairs, as we…
Skills: People Management, Strategic Policy Advice, Stakeholder Engagement, Team Leadership, Communication Skills
Melbourne, Victoria, Australia • On-site
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Leads customer-facing teams responsible for regulatory services, case reviews, and client service operations. Focuses on improving service quality and operational performance through training and continuous improvement initiatives.
Requires experience in leadership, customer service, or operational management. Candidates must be Australian Citizens, Permanent Residents, or hold a valid work permit.
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
The Manager, Case Review & Client Services leads two customer-facing teams responsible for delivering key regulatory services. The role oversees case reviews, responses to Public Transport Ombudsman requests, client service operations and payment-related activities, ensuring all work is completed within required timeframes and legislative requirements.
The role focuses on improving service quality, consistency and operational performance by setting performance standards, developing training programs and driving continuous improvement initiatives. It also provides leadership to build a high-performing team, manages stakeholder relationships, and represents the department on committees, projects and other key forums as required.
You’re someone who:
Click here to access the Position Description.
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Tuesday, 7 July 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Kyle Millsteed, Acting Director, Transport Regulatory Operations at [email protected].
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.
The integrated Department of Transport and Planning supports roads, public transport, and planning and land-use across metropolitan and regional Victoria. Community guidelines 1. Be kind and courteous: We're all in this together to create a welcoming environment. Let's treat everyone with respect. Healthy debates are natural, but kindness is required. 2. No hate speech and bullying: Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like transportation mode, race, religion, culture, sexual orientation, gender or identity will not be tolerated. 3. No promotions: Self-promotion, commercial posts or spam aren't permitted on this page. 4. Personal data: Please do not share personal information or data like licence or registration details. If you need to perform a transaction with us, please visit transport.vic.gov.au/contact-us.
Offices: Melbourne, AU
View all jobs at Department of Transport and PlanningThe integrated Department of Transport and Planning supports roads, public transport, and planning and land-use across metropolitan and regional Victoria. Community guidelines 1. Be kind and courteous: We're all in this together to create a welcoming environment. Let's treat everyone with respect. Healthy debates are natural, but kindness is required. 2. No hate speech and bullying: Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like transportation mode, race, religion, culture, sexual orientation, gender or identity will not be tolerated. 3. No promotions: Self-promotion, commercial posts or spam aren't permitted on this page. 4. Personal data: Please do not share personal information or data like licence or registration details. If you need to perform a transaction with us, please visit transport.vic.gov.au/contact-us.
Offices: Melbourne, AU
View all jobs at Department of Transport and Planning