Toronto, Ontario, Canada · Hybrid
$59k–$109k/yr
The Opportunity The Sr Analyst, Business Insights supports the Sonnet Marketing team by delivering reporting, digital funnel insights, and performance analytics across key channels. Responsibilities include analyzing sal…
Skills: Data Analysis, SQL, Google Analytics 4, Tag Manager, Looker
Ottawa, Ontario, Canada · Hybrid
$58k–$107k/yr
The Opportunity Provide national technical support and oversight for property claims, ensuring compliance with vendor program standards and estimating guidelines. Conduct desk audits, virtual re-inspections, and estimate…
Skills: Xactimate, Property Damage Assessment, Construction Estimating, Desk Audits, Building Codes
Toronto, Ontario, Canada · Hybrid
$107k–$157k/yr
The Opportunity The Senior Manager, Corporate Accounts will lead the consolidated corporate partnerships function across both Sonnet and Petline brands. This strategic role is responsible for overseeing all existing and …
Skills: Strategic Partnership Management, Business Development, Corporate Account Leadership, Financial Acumen, P&L Management
Toronto, Ontario, Canada · Hybrid
$51k–$94k/yr
The Opportunity This role is being introduced to support a strategic transformation in the Territory Manager (TM) model where a proactive and driven sales approach focused on quote generation and lead capturing is the ce…
Skills: Inside Sales, Customer Engagement, Account Management, CRM Tools, Relationship Building
Toronto, Ontario, Canada · Hybrid
$59k–$109k/yr
The Opportunity The successful candidate’s responsibilities will include evaluating, estimating, negotiating, and settling property catastrophe claims in accordance with company standards. The successful candidate will t…
Skills: Property Claims Adjusting, Xactimate, Xactware, Xactanalysis, Repair Scoping
Toronto, Ontario, Canada · Hybrid
$109k–$159k/yr
The Opportunity We are seeking a forward-thinking AI Engineering Lead to join our innovative team and drive the future of Property & Casualty (P&C) insurance. As an AI Engineering Lead, you will serve as a technical auth…
Skills: Python, Java, SQL, Spark, Machine Learning
Toronto, Ontario, Canada · Hybrid
$59k–$109k/yr
The Opportunity We are seeking a dynamic and strategic Territory Manager to drive growth and engagement across a portfolio of 250+ veterinary clinics and other channels. This role is pivotal in executing tactical plans, …
Skills: Sales, Business Development, Relationship Management, Strategic Planning, Salesforce
Toronto, Ontario, Canada · Hybrid
$167k–$217k/yr
The Opportunity The AVP, Digital Marketing & Operations will build and lead Definity’s digital marketing function, driving strategy, digital lead generation, customer experience, and marketing technology capabilities. We…
Skills: Digital Marketing Strategy, MarTech Architecture, CRM, CDP, Marketing Automation
Montreal, Quebec, Canada · Hybrid
$134k–$184k/yr
The Opportunity We are looking for a proven, strategic leader to join our Commercial Insurance team in Quebec. Reporting directly to the AVP, underwriting, Commercial Insurance, you will be responsible for driving profit…
Skills: Commercial Underwriting, Strategic Leadership, Risk Selection, Broker Relationship Management, Talent Management
Montreal, Quebec, Canada · Hybrid
$45k–$82k/yr
The Opportunity This role is accountable for delivering superior service when assisting Brokers with Vyne related inquiries, providing system support and workflow advice surrounding binding, issuing new policies and crea…
Skills: Underwriting, Billing, Customer Service, Broker Support, Risk Assessment
Toronto, Ontario, Canada · Hybrid
$59k–$109k/yr
The Opportunity As part of Sonnet’s Customer Experience team, you will design and optimize mobile-first digital experiences across sonnet.ca and email channels. Working closely with cross-functional partners, you’ll supp…
Skills: UI/UX Design, Figma, Adobe Creative Cloud, Design System Manager, CMS
Mississauga, Ontario, Canada · Hybrid
$51k–$94k/yr
The Opportunity Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, evaluation, negoti…
Skills: Claims Handling, Bodily Injury Investigation, Commercial General Liability, Negotiation, Settlement
Ottawa, Ontario, Canada · Hybrid
$45k–$71k/yr
The Opportunity We are looking for a highly motivated Senior Claims Assistant to join our Subrogation team in a blended role. If you have a strong customer focus coupled with well-developed communication, organization, a…
Skills: Subrogation, Claims Handling, Negotiation, Analytical Skills, Customer Service
Waterloo, Ontario, Canada · Hybrid
$51k–$94k/yr
The Opportunity The Payroll Analyst is a key member of the Total Rewards team, responsible for delivering accurate and timely payroll services that support employees across the organization. Reporting to the Manager, Pay…
Skills: Payroll Processing, Data Validation, Payroll Compliance, Reconciliation, Journal Entries
Toronto, Ontario, Canada · Hybrid
$107k–$157k/yr
The Opportunity At Definity, we believe that a great employee experience is fundamental for all points throughout the employee lifecycle, and we’re committed to creating a positive, supportive, and engaging culture where…
Skills: Talent Management, Employee Experience Design, People Analytics, Project Management, Stakeholder Management
Toronto, Ontario, Canada · On-site
$107k–$157k/yr
The Opportunity This role plays a fundamental part within the Personal Insurance Portfolio Management team by co-leading the central analytical engine required to support Definity’s portfolio objectives. Reporting to the…
Skills: Portfolio Management, Financial Analysis, People Leadership, Forecasting, Stakeholder Management
Toronto, Ontario, Canada · On-site
$107k–$157k/yr
The Opportunity This role plays a fundamental part within the Personal Insurance Portfolio Management team by co-leading the central analytical engine required to support Definity’s portfolio objectives. Reporting to the…
Skills: Portfolio Management, Scenario Analysis, People Leadership, Financial Forecasting, Data Analysis
Canada · Hybrid
$44k–$81k/yr
The Opportunity Customer-focused Claims Specialist experienced in guiding customers through FNOL and managing commercial auto claims from intake to resolution. Known for delivering empathetic, accurate service while buil…
Skills: Claims Handling, First Notice of Loss, Commercial Auto Claims, Customer Service, Policy Interpretation
Waterloo, Ontario, Canada · Hybrid
$45k–$82k/yr
The Opportunity The successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude…
Skills: Communication Skills, Customer Service, Problem Solving, Resolution Skills, Multi-tasking
Toronto, Ontario, Canada · Hybrid
$74k–$124k/yr
The Opportunity Reporting to the Manager, Enterprise Fraud, the Senior Data Specialist is a core member of the Enterprise Fraud Analytics team. This hybrid role bridges the gap between data engineering and data science, …
Skills: SQL, Python, Google Cloud Platform, BigQuery, Vertex AI
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The role focuses on delivering reporting, digital funnel insights, and performance analytics to support the marketing team and leadership decisions. Responsibilities include building automated dashboards, tracking KPIs, and providing data-driven recommendations for CX investment prioritization.
Candidates need a Bachelor's degree in an analytical field and 2 to 5 years of experience in a quantitative role. Proficiency in SQL, Google Analytics 4, Looker, Tableau, and Python is required.
The Opportunity
The Sr Analyst, Business Insights supports the Sonnet Marketing team by delivering reporting, digital funnel insights, and performance analytics across key channels. Responsibilities include analyzing sales performance, quote mix, and retention trends; building and automating dashboards; and synthesizing insights to inform leadership decisions.
The role also supports CX investment prioritization, providing data‑driven recommendations to guide resource allocation, and contributes to planning and forecasting through performance projections, scenario analysis, and KPI tracking.
The Analyst partners cross‑functionally with Marketing, CX, Sales & Distribution, and Technology to reduce operational bottlenecks, strengthen KPI governance, and support successful roadmap execution.
What to Expect:
What you Bring:
Salary Range: $59,300 - $109,200
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
We're in it for good. | Présents pour la collectivité.
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity. * * * La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés. Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous. Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Offices: 111 Westmount Road South, Waterloo, ON N2J4S4, CA
We're in it for good. | Présents pour la collectivité.
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity. * * * La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés. Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous. Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Offices: 111 Westmount Road South, Waterloo, ON N2J4S4, CA
