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$14/hr–$16/hr
Full-time
bachelor degree
Bonus/commission incentive opportunities, Paid time off, Sick leave, Gym membership, Staff pass memberships, Discounted personal training sessions
Posted 5d ago
~40 hrs/week
Responsibilities
The Greet Team Lead oversees daily operations, manages the Greet Team, and ensures a member-centric experience to drive retention and sales. They are responsible for facility maintenance, opening/closing procedures, and achieving personal and club-wide performance KPIs.
Requirements
Candidates should have strong leadership, communication, and analytical skills, with a preference for one year of experience in the Greet Team. A college degree is preferred, and the role requires obtaining CPR/AED certification within 45 days of employment.
Full job description
Location: All club facilities Reports to: Greet Team Manager Oversight: Greet Team Status: Non-exempt / Full-time
Position Overview
The Greet Team Lead position is a crucial part of our business; it bridges the gap between our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values, DRIVE, DELIGHT, DETAIL and DEVELOP. The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly maintained every day.
Essential Functions & Responsibilities
Provide members with friendly greetings at check-in and display prompt attention to needs
Monitor check-ins to identify delinquent accounts and notify Greet Team Manager
Answer phones in a courteous and professional manner while utilizing proper greeting techniques
Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.
Registration of all Telephone Inquiries (T.Is) into script pad and the Master Production Tracker.
Transfer all incoming calls for personal training to appropriate fitness consultant(s)
Audit T.Is to ensure prospective appointments are booked correctly
Consult with members regarding Defined Fitness products and offers such as personal training & group exercise class content using company provided presentation tools.
Build relationships by utilizing member names to help serve as a resource for any questions/concerns and direct them to applicable resource(s)
Provide a clean, friendly and well-maintained club for members/guests and help familiarize new & existing members with their home club.
Provide prospective members with tours of the facility with detail of equipment, services and amenities that directly tie back to their individual fitness needs and goals.
Proper registration of guests into membership platform
Effectively and accurately sign-up prospective members using company sales techniques and protocols
Adhere to Membership Agreement Procedures during new members enrollments
Onboard new members successfully and assist with member retention strategies to drive club profitability
Consistently hit or exceed personal and club KPIs
Generate leads/new business internally through member promotions, referrals, dissemination of guest passes and contacting generated leads via phone.
Communication of special events to members and guests
Assist in collection and tracking of members payments through the A/R report
Responsible for opening/closing the facility and ensuring proper opening/closing procedures are followed as outlined.
Balancing of POS at opening/closing of the facility
Log reported maintenance and safety concerns to management including incident reports
Adhere to Greet Team Lead schedule with adherence to attendance policies
Perform and assist with detailing duties as needed (i.e. team cleans or inspections of locker rooms)
Success Factors
Focus on prospective members’ needs/fitness goals and member showcasing
People management/team empowerment through hospitality and quality management
Financial management of existing/past members transactions accounts
Display of honesty and integrity and a willingness for self-development
Detailed knowledge of membership agreements including current and grandfathered membership types.
Thorough understanding of ABC member accounts to enhance ability to process complex membership transactions (refunds, write-offs, etc.)
Performance Metrics
Daily KPI Minimums
Personal
Calls
45
Booked
5
Shows
4
Closed
3
Referrals
2:1
3-Pack Attachment
20%
Monthly KPI Minimums
Personal
New Member Sales
45
3-Packs Sold
20% of sales (9)
Qualifications
One (1) year tenure with Defined Fitness Greet Team preferred
College degree in a related field preferred
Demonstrated ability in business judgment with strong analytical aptitude to improve overall operations
Strong verbal, written, and interpersonal communication skills
Display leadership qualities and organizational skills to motivate, team-build and effectively delegate tasks with follow-up
Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
Advanced cash handling experience
Physical Requirements
Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 25 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
Benefits
Bonus/commission incentive opportunities
Paid Time Off/Sick Leave
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary memberships for family & friends)
Discounted Personal Training Sessions
Comprehensive medical, dental and vision plans
Life / AD&D Insurance
Pet Insurance
This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.
Voted New Mexico's #1 Gym's and a Top 50 Workplace!
Industry
Wellness and Fitness Services
Company size
201-500 employees
Founded
1988
Headquarters
Albuquerque, NM
LinkedIn followers
1,065
Our Passion For Life Drives Everything We Do
We are looking for go getters and trend setters to join the Defined Fitness team. The type of people who want to run faster, leap further and push harder! Defined Fitness just turned thirty four years old, and we are only getting started. We are looking for the next team of passionate leaders to help us grow.
Over three decades, Defined Fitness has built a reputation as New Mexico's premier fitness brand. Our legacy was founded on the efforts of our incredible team at Defined Fitness, many whom are still with us today. We look forward to celebrating our new growth and expansion plans with the team that made it possible, and a new generation who will be part of making the next thirty years stronger than the first.
"Our expansion in New Mexico reinforces our commitment to investing in the local community, and our desire to see our members, our team, and New Mexico, thrive", Mark Fisher, Chief Executive Officer, Defined Fitness.
Defined Fitness is currently accepting applications from individuals who are enthusiastic, motivated, and goal oriented! To apply, click below and fill out an application online today! For any additional information, please contact our HR Department at 505-349-4444.
Offices: 3301 Juan Tabo NE Blvd, Albuquerque, NM 87111, US · 4930 McLeod NE, Albuquerque, New Mexico 87109, US · 6210 Riverside Plaza Ln NW, Albuquerque, New Mexico 87120, US · 1640 Rio Rancho Blvd SE, Rio Rancho, New Mexico 87124, US · 1700 East 20th St., Farmington, New Mexico 87401, US
Helping people reach their fitness goals.Health CareFitness
Voted New Mexico's #1 Gym's and a Top 50 Workplace!
Industry
Wellness and Fitness Services
Company size
201-500 employees
Founded
1988
Headquarters
Albuquerque, NM
LinkedIn followers
1,065
Our Passion For Life Drives Everything We Do
We are looking for go getters and trend setters to join the Defined Fitness team. The type of people who want to run faster, leap further and push harder! Defined Fitness just turned thirty four years old, and we are only getting started. We are looking for the next team of passionate leaders to help us grow.
Over three decades, Defined Fitness has built a reputation as New Mexico's premier fitness brand. Our legacy was founded on the efforts of our incredible team at Defined Fitness, many whom are still with us today. We look forward to celebrating our new growth and expansion plans with the team that made it possible, and a new generation who will be part of making the next thirty years stronger than the first.
"Our expansion in New Mexico reinforces our commitment to investing in the local community, and our desire to see our members, our team, and New Mexico, thrive", Mark Fisher, Chief Executive Officer, Defined Fitness.
Defined Fitness is currently accepting applications from individuals who are enthusiastic, motivated, and goal oriented! To apply, click below and fill out an application online today! For any additional information, please contact our HR Department at 505-349-4444.
Offices: 3301 Juan Tabo NE Blvd, Albuquerque, NM 87111, US · 4930 McLeod NE, Albuquerque, New Mexico 87109, US · 6210 Riverside Plaza Ln NW, Albuquerque, New Mexico 87120, US · 1640 Rio Rancho Blvd SE, Rio Rancho, New Mexico 87124, US · 1700 East 20th St., Farmington, New Mexico 87401, US
Helping people reach their fitness goals.Health CareFitness