Newark, New Jersey, United States · Remote OK
$89k–$133k/yr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Fleet Client Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specifie…
Skills: Account Management, Client Engagement, Strategic Leadership, Relationship Management, Revenue Growth
De Pere, Wisconsin, United States · On-site
$20/hr–$30/hr
Company Cox Automotive - USA Job Family Group Sales Operations Group Job Profile Sales Support Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox loc…
Skills: Interpersonal Skills, Microsoft Excel, Microsoft Word, Time Management, Self-motivation
Nebraska, United States · Remote OK
$16/hr–$25/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Mobile Inspector Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, stat…
Skills: Vehicle Inspection, Automotive Technical Aptitude, Client Relationship Management, Salesforce.com, Mechanical Diagnostics
Atlanta, Georgia, United States · Hybrid
$89k–$134k/yr
Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Software Engineer II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the …
Skills: Java, Spring, AWS, Terraform, MySQL
Warner Robins, Georgia, United States · On-site
$15/hr–$22/hr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Solutions Specialist Mobile - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location T…
Skills: Consultative Selling, Customer Experience, Cash Handling, Relationship Building, Multi-tasking
New York, New York, United States · Remote OK
$129k–$194k/yr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Sr. Solutions Engineer - CCI Management Level Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city,…
Skills: Cloud Architecture, Multi-Cloud Strategy, Technical Discovery, Hybrid Cloud Design, Security Architecture
Phoenix, Arizona, United States · Hybrid
$59k–$88k/yr
Company Cox Automotive - USA Job Family Group Sales Job Profile Sr Client Solutions Executive Manheim - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified…
Skills: Consultative Selling, Relationship Building, Sales Strategy, Account Management, Salesforce
Darlington, South Carolina, United States · On-site
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Driver I - Non-DOT Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel …
Skills: Safe Driving, Vehicle Staging, Manual Transmission, Automatic Transmission, Defensive Driving
Aurora, Colorado, United States · On-site
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Driver I - Non-DOT Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel …
Skills: Safe Driving, Vehicle Staging, Defensive Driving, Manual Transmission Driving, Automatic Transmission Driving
Ash Township, Michigan, United States · On-site
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist I (Union) Management Level Individual Contributor Flexible Work Option No remote option; must work at a…
Skills: Data Entry, Vehicle Identification, AS400, Handheld Device Operation, Inventory Tracking
Austin, Texas, United States · Hybrid
$98k–$148k/yr
Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Software Engineer II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the …
Skills: C#, .NET, JavaScript, TypeScript, AWS
Carmel, Indiana, United States · Hybrid
$16/hr–$24/hr
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Tra…
Skills: Customer Service, Case Management, Verbal Communication, Written Communication, Problem Solving
Phoenix, Arizona, United States · On-site
$28k–$41k/yr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Direct Sales Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No …
Skills: Door To Door Sales, Lead Generation, Sales Prospecting, Consultative Selling, Territory Management
Gainesville, Florida, United States · On-site
$15/hr–$22/hr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Solutions Specialist Mobile - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location T…
Skills: Consultative Selling, Customer Experience, Cash Handling, Product Demonstration, Relationship Building
Oak Creek, Wisconsin, United States · Hybrid
$16/hr–$24/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Driver II - CDL Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes 10…
Skills: CDL-A Driving, Commercial Vehicle Shuttling, Customer Service, GPS Navigation, Route Planning
Gainesville, Florida, United States · On-site
$28k–$41k/yr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Direct Sales Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No …
Skills: Direct Sales, Door-to-Door Canvassing, Lead Generation, Sales Prospecting, Consultative Selling
Nashville, Tennessee, United States · Hybrid
$59k–$88k/yr
Company Cox Automotive - USA Job Family Group Sales Job Profile Sr Client Solutions Executive Manheim - CAI Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified…
Skills: Consultative Selling, Relationship Building, Sales Strategy, Account Management, Salesforce
Cherryville, North Carolina, United States · Remote OK
$15/hr–$22/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or r…
Skills: Customer Service, Multitasking, Problem Solving, Logistics Management, Data Entry
Cherryville, North Carolina, United States · Remote OK
$18/hr–$27/hr
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or …
Skills: Dispatching, Multitasking, Problem Solving, Logistics Management, Fleet Operations
Alexandria, Virginia, United States · On-site
$25/hr–$38/hr
Company Cox Communications, Inc. Job Family Group Sales Job Profile Sr Sales & Operations Specialist - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox locat…
Skills: Inventory Management, Loss Prevention, Merchandising, Supply Chain Management, Wireless Product Knowledge
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Lead the scheduling team to optimize work volumes and manage a portfolio of fleet maintenance clients to drive revenue and retention. Act as a strategic leader and escalation point to ensure high technician efficiency and client satisfaction.
Requires a bachelor's degree and at least 6 years of experience in account management, including at least 1 year in a leadership role. A valid driver's license is required for travel up to 40% of the time.
Flexible Work Option
This is a regional position. Preference will go to applicants living in or near New Jersey, Philadelphia, PA, or Long Island, NY.
The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.
What You’ll Do:
The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The primary responsibilities include client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction. Acts as a manager-level escalation point for complex customer issues.
This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
Due to the requirements of the role and travel throughout the assigned territory, , but this is not required. The ideal candidate would reside in New Jersey, Philadelphia, PA, or Long Island, NY.
Here’s more of what you can expect when you step up to the plate:
The Manager role involves a high level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.
Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).
Build and maintain client relationships and ensure exceptional customer experience.
Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client.
Responsible for annual sales targets and customer churn metrics.
Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.
Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s).
Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience.
Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.
To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance.
Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action.
Attend customer meetings as a Cox management representative.
Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels.
Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
Perform any other duties assigned
Here’s a sneak peek of the benefits you could experience as a Cox employee:
A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Who you are:
Minimum Qualifications:
Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field
At least 1 year in a management or leadership role.
Travel required: up to 40%.
Safe Drivers needed; Valid driver’s license required.
Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
Experience in the fleet or automobile industry preferred.
Proven track record of successfully building relationships, consulting and selling value added service solutions.
Adaptable, results oriented and proven ability to meet and exceed sales targets.
Skilled in effective negotiation techniques with strong verbal and written communication skills required
Ability to foster productive and professional internal and external business relationships required.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills
Come join the Cox family of businesses and make your mark today!
EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Leading-edge technology. Fast, reliable services. Business-class support
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
Leading-edge technology. Fast, reliable services. Business-class support
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
