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Jobs at Covenir (Now Hiring) — 5 open

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Software Developer II

Worcester, Massachusetts, United States · On-site

Mid level

Job Summary: Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual …

Skills: JavaScript, Node.js, C#, SQL, Azure SQL

Covenir logoCovenir

Data Analyst

Worcester, Massachusetts, United States · On-site

Mid level

Job Summary: Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual …

Skills: Sql, Data Analysis, Azure Sql, Microsoft Fabric, Blob Storage

Covenir logoCovenir

Software Developer I (Analyst)

Worcester, Massachusetts, United States · Hybrid

Entry level

Job Summary: Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual …

Skills: JavaScript, Node.js, C#, SQL, Azure Cloud Services

Covenir

Customer Support Specialist

Worcester, Massachusetts, United States · Remote OK

Mid level

Job Summary: We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate co…

Skills: Customer Service, Call Center Operations, Insurance Industry Knowledge, Microsoft Office, Problem Solving

Covenir

IT Senior Systems Administrator

Warner Robins, Georgia, United States · Hybrid

Mid level

Job Summary: The IT Sr. Systems Administrator is responsible for the day-to-day support and maintenance of the organization’s internal network systems, workstations, telephony, and business applications. They work with u…

Skills: Windows Server Administration, Azure Infrastructure Management, AWS Management, Network Administration, Cisco Meraki

Covenir logo

Software Developer II

Covenir

Worcester, Massachusetts, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Design and build production features for The Platform using JavaScript/Node.js and C# while optimizing relational database logic. Lead small development initiatives and mentor junior developers within an AI-assisted development workflow.

Requirements

Requires 3+ years of professional software development experience with proficiency in modern languages, SQL, and cloud services. A bachelor's degree in computer science or equivalent experience is required along with familiarity with insurance BPO processes.

Full job description

Job Summary:

Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. Software Developer II is a mid-level seat on that team, working alongside other developers under the R&D Manager. The Platform — spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox — is this role’s current top priority, though scope shifts to Covenir’s broader development needs as priorities evolve. You’ll apply Covenir’s 80/20 development model to move fast from idea to working module without cutting corners on production quality.

Job Description:

How Covenir’s Values Show Up in This Role

  • Committed to WOW our Customers: You build features knowing Operations, carriers, or teammates will lean on them daily — you test the edge cases, not just the happy path.
  • Great Just Isn’t Good Enough: Shipping isn’t the finish line. You look back at your own modules and ask what would make them faster, cleaner, or more resilient.
  • One Team, One Goal: You mentor Developer I’s work when asked and pull in senior developers when you’re stuck — you don’t let a blocker sit quietly.
  • Passion for Excellence: Your pull requests are ones a senior developer can approve with confidence, not ones that need a rewrite.

What You’ll Do

  • Design and build production features on The Platform in JavaScript/Node.js, C#, or an equivalent language
  • Write and optimize SQL and relational database logic (Azure SQL/AWS DB)
  • Use Azure cloud services (Container Apps, Blob Storage, Azure AI/OpenAI services) as part of feature delivery
  • Apply AI-assisted development to complete most implementation work, refining and verifying the rest
  • Lead small development initiatives or design sessions with guidance from senior developers
  • Mentor Software Developer I on platform development practices
  • Manage multiple tasks or projects at once and meet deadlines without sacrificing quality
  • Follow Agile sprint assignments, focusing on the most critical projects set by the R&D Manager

Requirements

  • 3+ years of professional software development experience, including production work in JavaScript/Node.js, C#, or an equivalent modern language
  • Proficient SQL and relational database design experience (Azure SQL, AWS DB, or equivalent)
  • Working knowledge of cloud services such as Azure Container Apps, Blob Storage, or equivalent
  • Working knowledge of authentication and access frameworks (Auth0, two-factor authentication, role-based access control)
  • Fundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & Lockbox
  • Proficient understanding of The Platform’s architecture, core modules, AI/API sandbox, and customer-facing portal, along with Covenir’s development standards and coding practices
  • Experience with Git/GitHub and CI/CD-based deployment
  • Comfortable using AI-assisted development tools as a core part of daily workflow
  • Ability to create clear, concise technical and test documentation for platform modules
  • Experience mentoring or supporting less experienced developers is a plus
  • Completes Software Developer I onboarding requirements and SOC compliance/data-security training, and passes Covenir’s internal development standards review
  • Bachelor’s degree in computer science or a related field, or equivalent professional experience
  • Performs other duties as assigned by the R&D Manager in support of Covenir’s broader business needs

What an A Player Looks Like

  • Ships without babysitting. A players take a feature from idea to production with minimal handholding, checking in at the right moments instead of every step.
  • AI-fluent, not AI-dependent. A players move fast with AI-assisted tools but still know why the code works and can defend it in review.
  • Mentors without being asked twice. When Developer I gets stuck, A players jump in — not because it’s assigned, but because that’s how the team gets better.
  • Comfortable with ambiguity. Requirements aren’t always fully defined. A players ask the right clarifying questions and move, rather than waiting for a perfect spec.
  • Owns the production quality bar. A players test edge cases, think about what breaks under load, and don’t treat “it works on my machine” as done.
  • Speaks up early. If a design or deadline doesn’t make sense, A players raise it constructively and early, not after the sprint has failed.

Is This Role For You?

Strong fit

  • 3+ years of hands-on development experience,
  • comfortable owning a feature end to end
  • Proficient with JavaScript/Node.js, C#, or an
  • equivalent language, and SQL/relational databases
  • Enjoys mentoring more junior developers without
  • needing to be asked
  • Comfortable with AI-assisted development tools and
  • confident explaining the resulting code

Skip this role if

  • You want fully scoped tickets with no ambiguity or ownership • You’re not interested in mentoring or supporting Developer I
  • You’re uncomfortable with priorities shifting mid-sprint
  • You’d rather avoid AI-assisted tools than integrate them into your workflow

    Worker Type:

    Number of Openings:

    1

    Related keywords

    Software DevelopmentNode.jsC#SQLAzureAWSAI-assisted developmentOpenAIBPOInsuranceRelational DatabaseAuth0Two-factor authenticationRole-based access controlGitGitHub

    About Covenir

    LinkedInVisit site

    The WOW Company

    Industry
    Outsourcing and Offshoring Consulting
    Company size
    51-200 employees
    Founded
    2016
    Headquarters
    Worcester, Massachusetts
    LinkedIn followers
    1,666

    Covenir is the WOW company — the customer experience-focused outsourcing partner for highly regulated organizations. We combine expert human service with AI-assisted workflows and intelligence to deliver exceptional experiences in every moment that matters. Born in insurance, we now serve regulated industries broadly, with services including call centers, claims and policy operations, back-office support, customer communications, virtual mailrooms, lockbox payment processing, and the analytics that turn operations into a competitive advantage. For more information, visit www.covenirbpo.com or www.covenirenterprise.com.

    Offices: 370 Main St, Worcester, Massachusetts 01608, US

    BPOPremium SupportCustomer Service SupportUnderwriting SupportPrint and Distribution SupportFNOL IntakeInsurancePolicy ServicingMailroom ScanningCall Center
    View all jobs at Covenir

    About Covenir

    LinkedInVisit site

    The WOW Company

    Industry
    Outsourcing and Offshoring Consulting
    Company size
    51-200 employees
    Founded
    2016
    Headquarters
    Worcester, Massachusetts
    LinkedIn followers
    1,666

    Covenir is the WOW company — the customer experience-focused outsourcing partner for highly regulated organizations. We combine expert human service with AI-assisted workflows and intelligence to deliver exceptional experiences in every moment that matters. Born in insurance, we now serve regulated industries broadly, with services including call centers, claims and policy operations, back-office support, customer communications, virtual mailrooms, lockbox payment processing, and the analytics that turn operations into a competitive advantage. For more information, visit www.covenirbpo.com or www.covenirenterprise.com.

    Offices: 370 Main St, Worcester, Massachusetts 01608, US

    BPOPremium SupportCustomer Service SupportUnderwriting SupportPrint and Distribution SupportFNOL IntakeInsurancePolicy ServicingMailroom ScanningCall Center
    View all jobs at Covenir

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