Sydney, New South Wales, Australia · Hybrid
Sydney CBD Customer Service/Customer Service/People Performance & Technology Part Time/Permanent - 3 days a week $61,452 pro-rata per annum plus superannuation Caring for our city, creating a future for all Our people ar…
Skills: Training Development, Training Delivery, Coaching, Mentoring, Performance Management
Sydney, New South Wales, Australia · Hybrid
Sydney CBD CITY SPACES/Social City/City Life Full Time/Term Contract up to 31 January 2028 $149,833.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their co…
Skills: Leadership, Project Delivery, Problem Solving, Change Management, Time Management
Sydney, New South Wales, Australia · Hybrid
Sydney CBD CITY SPACES/Social City/City Life Full Time/Permanent $129,721.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities and connected to…
Skills: Project Management, Problem Solving, Stakeholder Management, Time Management, Contract Management
Sydney, New South Wales, Australia · Hybrid
$102k–$116k/yr
Sydney CBD Education & Care Services/Social City/City Life Full Time/Permanent $102,420 - $116,205 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their commun…
Skills: Office Management, Bookkeeping, Business Administration, Oral Communication, Written Communication
Sydney, New South Wales, Australia · Hybrid
$117k–$132k/yr
Sydney CBD Customer Service/Customer Service/People Performance & Technology Full Time/Permanent $117,487 - $131,845 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate …
Skills: Leadership, Coaching, Mentoring, People Development, Interpersonal Communication
Alexandria, New South Wales, Australia · Hybrid
Alexandria, Sydney CLEANSING & WASTE SERV/City Cleansing & Resource Recovery/City Services Full Time/Permanent $98,481.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passio…
Skills: Contract Management, Stakeholder Management, Problem Solving, Field Auditing, Written Communication
Sydney, New South Wales, Australia · Hybrid
$156k–$175k/yr
Sydney CBD TRAFFIC OPERATIONS/Infrastructure Services/City Services Full Time/Permanent $155,826 - $174,619 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about the…
Skills: Traffic Engineering, Transport Planning, Parking Management, Road Safety, Data Analysis
New South Wales, Australia · Hybrid
Inner-City Parks Operations/City Greening & Leisure/City Services Full Time/Permanent $85,615 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities…
Skills: Horticulture, Turf Management, Landscape Services, Supervision, Mentoring
New South Wales, Australia · On-site
Inner-City PARKS OPERATIONS/City Greening & Leisure/City Services Full Time/Permanent $85,615 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities…
Skills: Horticulture, Landscape Services, Supervision, Mentoring, Chemical Application
New South Wales, Australia · On-site
Inner-City Parks Operations/City Greening & Leisure/City Services Full Time/Permanent $75,609 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities…
Skills: Labouring, Plant And Equipment Operation, Hand Tool Usage, Digital Literacy, Driving
Sydney, New South Wales, Australia · Hybrid
$178k–$203k/yr
Sydney Digital Innovation & Development/Digital and Information Services/People, Performance & Technology Full Time/Permanent $178,021 - $203,376 per annum plus superannuation Caring for our city, creating a future for a…
Skills: Enterprise Application Development, .NET, SQL Server, Application Support, Technical Leadership
Sydney, New South Wales, Australia · Hybrid
Sydney CBD LIBRARY OPERATIONS/Creative City/City Life Full Time/Permanent $112,968.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities and con…
Skills: Project Management, Change Management, Stakeholder Management, Strategic Planning, Risk Management
Sydney, New South Wales, Australia · Hybrid
Sydney CBD Core Portfolio - Property/Property Services/Chief Operations Office Full Time/Permanent $198,955.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about …
Skills: People Leadership, Project Management, Contract Management, Financial Management, Risk Management
Sydney, New South Wales, Australia · Hybrid
Sydney Homelessness/Social City/City Life Full Time/Term Contract up to 11 June 2027 $149,833 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities…
Skills: Leadership, Operations Management, Change Management, Stakeholder Management, Program Development
Alexandria, New South Wales, Australia · Hybrid
$113k–$127k/yr
Alexandria RESOURCE RECOVERY/City Cleansing & Resource Recovery/City Services Full Time/Permanent $112,968 - $126,774 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate…
Skills: Communication Planning, Content Creation, Behavior Change Communication, Digital Marketing, Stakeholder Management
Sydney, New South Wales, Australia · Hybrid
$150k–$168k/yr
Sydney CBD Procurement/Procurement/Finance & Procurement Full Time/Term Contract for 12-months $149,833 - $167,903 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate ab…
Skills: Procurement, Tender Management, Commercial Expertise, Market Analysis, Governance
Sydney, New South Wales, Australia · On-site
$73k–$82k/yr
Sydney INFRASTRUCTURE DELIVERY/Infrastructure Services/City Services Full Time/Permanent $72,701.00 - 81,869.00 per annum plus superannuation This role has the option of a rostered day off each fortnight, known as a 9-da…
Skills: Civil Infrastructure Maintenance, Team Leadership, Plant Operation, Vacuum Loader Operation, Jet Truck Operation
Sydney, New South Wales, Australia · Hybrid
$130k–$147k/yr
Sydney CBD MAJOR EVENTS & FESTIVALS/Creative City/City Life Full Time/Term Contract until January 2027 $129,721 - $147,426 per annum plus superannuation Caring for our city, creating a future for all Our people are passi…
Skills: Production Management, Crowd Management, Transport Management, Stakeholder Management, Budget Administration
Sydney, New South Wales, Australia · Hybrid
$130k–$147k/yr
Sydney CBD MAJOR EVENTS & FESTIVALS/Creative City/City Life Full Time/Term Contract $129,721 - $147,426 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their c…
Skills: Major Event Operations Management, Stakeholder Management, Budget Administration, Technical Drawing Interpretation, Vectorworks
Sydney, New South Wales, Australia · On-site
Sydney CBD MAJOR EVENTS & FESTIVALS/Creative City/City Life Casual/Casual $74.91 per hour (including 25% casual loading) Caring for our city, creating a future for all Our people are passionate about their communities an…
Skills: Stage Management, Show Calling, Performer Coordination, Venue Management, Run Order Formulation
Sydney, New South Wales, Australia • Hybrid
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Design and deliver competency-based training programs to improve customer service standards. Coach and mentor the customer service team to embed a culture of quality and excellence.
Requires experience in developing and delivering training within a contact center or customer service environment. Must possess a Certificate IV in Training & Assessment or be willing to complete it within six months.
Sydney CBD
Customer Service/Customer Service/People Performance & Technology
Part Time/Permanent - 3 days a week
$61,452 pro-rata per annum plus superannuation
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
We’re looking for a passionate and proactive Training & Quality Coordinator to help shape the future of customer service at the City.
In this pivotal role, you’ll design and deliver engaging, competency-based training programs, coach and mentor our customer service team, and ensure we’re consistently meeting our service standards. You’ll partner closely with the leadership team to drive and embed a culture of quality and excellence in every interaction.
If you thrive on helping others reach their potential, enjoy developing innovative learning approaches, and take pride in maintaining high service standards, this is a great opportunity to make a difference.
What we’re looking for:
Download position description.
The recommended applicant must complete a pre-employment health declaration and a criminal history check.
Applications must be submitted online by 11:59pm, Sunday 26 July 2026.
For more information, contact Cath Veronesi, Executive Manager Service Experience on 02 9265 9843.
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
Find out why a career at the City of Sydney might be right for you.
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.
Select ‘apply now’ to submit your resume and selection criteria.
Welcome to the City of Sydney, the local government responsible for central Sydney and surrounds.
The City of Sydney is the local government authority responsible for the central business district (CBD) and more than 30 suburbs or parts of suburbs within our boundaries. We welcome you to follow our page, but please first familiarise yourself with our social media community guidelines: https://city.sydney/social-media-community-guidelines You can report an issue in our local area at any time by calling 02 9265 9333 or online: https://www.cityofsydney.nsw.gov.au/report-issue We realise that sometimes, despite our best efforts, people may not be happy with our services or content on our social media channels. If you need to make a complaint, you can do so on our website: https://www.cityofsydney.nsw.gov.au/council-governance-administration/complaints-feedback-procedures
Offices: 456 Kent St, Sydney, NSW 2000, AU
View all jobs at City of SydneyWelcome to the City of Sydney, the local government responsible for central Sydney and surrounds.
The City of Sydney is the local government authority responsible for the central business district (CBD) and more than 30 suburbs or parts of suburbs within our boundaries. We welcome you to follow our page, but please first familiarise yourself with our social media community guidelines: https://city.sydney/social-media-community-guidelines You can report an issue in our local area at any time by calling 02 9265 9333 or online: https://www.cityofsydney.nsw.gov.au/report-issue We realise that sometimes, despite our best efforts, people may not be happy with our services or content on our social media channels. If you need to make a complaint, you can do so on our website: https://www.cityofsydney.nsw.gov.au/council-governance-administration/complaints-feedback-procedures
Offices: 456 Kent St, Sydney, NSW 2000, AU
View all jobs at City of Sydney