In this dynamic and rewarding position, you will play a key role in offering technical assistance for both internal staff and client users, covering infrastructure, networks, servers, and mobile devices. At CIS Technolog…
Provide technical support for infrastructure, networks, servers, and mobile devices for internal staff and clients. Responsibilities include administering Office 365, resolving escalated helpdesk issues, and maintaining hardware and software inventories.
Requirements
Preferably 5+ years of helpdesk experience with essential knowledge of Windows 10, 11, and Windows Server. Proficiency in networking, VPNs, and familiarity with cloud platforms and virtualization is highly valued.
Full job description
In this dynamic and rewarding position, you will play a key role in offering technical assistance for both internal staff and client users, covering infrastructure, networks, servers, and mobile devices. At CIS Technologies, we span various sectors, overseeing an extensive network of servers, desktops, and associated network hardware. Reporting to the Chief Operations Officer and collaborating closely with fellow IT professionals, you will have the tools necessary to execute your duties effectively.
Key Responsibilities:
Offer technical support to our clients' end users.
Provide on-site assistance to clients in the greater New Orleans area, as required.
Record all activities in our ticketing system and contribute to our knowledge base by documenting frequent issues and their solutions.
Deliver training to users, both in-person and remotely, on various IT topics.
Administer Office 365 applications and manage email setups.
Respond to and resolve issues escalated by Level 1 Helpdesk team members.
Keep an accurate inventory of hardware and software, ensuring all are updated in accordance with our policies.
Troubleshoot hardware issues across servers, workstations, networks, and mobile devices, and manage OS and application deployments.
Actively participate in IT team efforts and engage in both internal and external projects.
Ability to physically handle IT equipment (25+ lbs) and be available for after-hours on-call support, according to a rotational schedule.
Perform other tasks as needed, contributing to the team's success.
Personal Attributes:
Exceptional attention to detail and commitment to quality.
Strong problem-solving skills, with a thorough and methodical approach.
Ability to work well with diverse personalities, maintaining professionalism and positivity.
Self-motivated, with excellent interpersonal and communication skills.
Reliable transportation, a mobile phone, and a fast at-home internet connection are must-haves.
Good personal hygiene and a sense of humor are appreciated.
Technical Requirements:
Preferably 5+ years in Helpdesk Support.
Essential knowledge of Windows 10, 11, and Windows Server (2012-2022).
Experience with Mac OS X, Microsoft Office, and Microsoft/Office 365 support is highly valued.
Proficiency in VPN technologies, WiFi troubleshooting, and advanced networking is essential.
A solid understanding of internet architecture, cloud platforms (Azure, AWS, Google Cloud), and virtualization technologies (VMware vSphere, Hyper-V, XCP-ng) is desirable.
What We Offer:
Competitive salary.
Flexible working hours.
A vibrant and supportive work environment.
Opportunities for continuous learning and development.
Comprehensive health benefits and a 401K plan.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Ability to Relocate:
New Orleans, LA: Relocate before starting work (Required)
Related keywords
Windows 10Windows 11Windows ServerMac OS XMicrosoft OfficeOffice 365VPNWiFiAzureAWSGoogle CloudVMware vSphereHyper-VXCP-ngInfrastructureNetworking
Technology is consistently changing our world, for the better and the worse. These changes provide opportunities for your company to leverage, but also threats that you must have proper safeguards against. Most companies do not have what should be in place to protect against those threats; that’s where we step in. At CIS, our mantra is “We do IT differently”, and for us, it is more than just a clever catch phrase. It captures our intent to go against the typical IT grain and be the strategic and technical partner that our clients deserve. We implement proactive, effective safeguards and solutions based on what is best for the specific client, not the typical one size fits all approach the competition provides. Each of our client’s needs are unique, so our strategy is as well. We prioritize simplicity over complexity to give our clients what the need the first time, every time.
Our team of experienced engineers stay ahead of the curve by staying up-to-date with the latest technology and advancements in the industry. We ensure that our clients are always ahead of the game, utilizing the most cutting-edge solutions that meet their specific needs. By doing this, we provide our clients with peace of mind, knowing their technology is secure and efficient, allowing them to focus on growing their business.
Offices: 600 Time Saver Ave, Harahan, Louisiana 70123, US
Technology is consistently changing our world, for the better and the worse. These changes provide opportunities for your company to leverage, but also threats that you must have proper safeguards against. Most companies do not have what should be in place to protect against those threats; that’s where we step in. At CIS, our mantra is “We do IT differently”, and for us, it is more than just a clever catch phrase. It captures our intent to go against the typical IT grain and be the strategic and technical partner that our clients deserve. We implement proactive, effective safeguards and solutions based on what is best for the specific client, not the typical one size fits all approach the competition provides. Each of our client’s needs are unique, so our strategy is as well. We prioritize simplicity over complexity to give our clients what the need the first time, every time.
Our team of experienced engineers stay ahead of the curve by staying up-to-date with the latest technology and advancements in the industry. We ensure that our clients are always ahead of the game, utilizing the most cutting-edge solutions that meet their specific needs. By doing this, we provide our clients with peace of mind, knowing their technology is secure and efficient, allowing them to focus on growing their business.
Offices: 600 Time Saver Ave, Harahan, Louisiana 70123, US