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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
Responsible for end-to-end over-the-counter transactions, account opening, and daily balancing activities. The role also involves supervising compliance standards and promoting bank products through cross-selling.
Requirements
Requires the ability to validate financial transactions and ensure adherence to standard operating procedures and regulatory requirements. Candidates should be capable of managing customer complaints and educating staff on service modules.
Full job description
KEY RESPONSIBILITIES
Sales & Operational Function
-To be responsible for end-to-end process for over-the-counter transactions on account
opening, cash and non-cash transactions according to advice slips or other negotiable
documents.
-To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
-To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
Additional role for CSD at SME Desk:
For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
To participate in promoting branch products and services through cross-selling activities.
Customer Relationship
To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
Process & Compliance
To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence
Operational Authority
To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
To approve rates, cash and check deposits up to authorized amount
To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
To supervise staff in ensuring service and compliance standards are me Administer account opening activitiesand provide authorization to transact and validate branch operation transactions in accordance with the Banks' rules and procedures
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.