Florida, United States · Remote OK
$118k–$235k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: CRM Management, SAP, Salesforce, Project Management, Agile Methodology
Grubbenvorst, Limburg, Netherlands · On-site
$40k–$80k/yr
Met vertrouwen een carrière opbouwen Carrier Global Corporation, wereldwijd marktleider in intelligente klimaat- en energieoplossingen, zet zich in voor innovaties die comfort, veiligheid en duurzaamheid verbeteren. Met …
Skills: Refrigeration Technology, Electromechanics, Auto Mechanics, Electronics, Diesel Technology
Ук, Irkutsk Oblast, Russia · Hybrid
$42k–$84k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: EHS Compliance, Risk Assessment, Incident Investigation, Safety Auditing, Stakeholder Management
Charlotte, North Carolina, United States · On-site
$79k–$158k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Control Panel Design, Electrical Component Sizing, Code Compliance, Electrical Schematics, Variable Frequency Power Electronics
Kennesaw, Georgia, United States · On-site
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Control Systems Design, Matlab, MIL/SIL/HIL Testing, Dynamic Analysis, System Identification
Culoz-Béon, Auvergne-Rhône-Alpes, France · Hybrid
$43k–$86k/yr
À propos de Carrier Carrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l’énergie, s’engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Gr…
Skills: Supply Chain Management, Transport Planning, ERP Proficiency, KPI Analysis, Customs Regulations
Frankfurt, Hesse, Germany · Hybrid
Eine Karriere mit Selbstvertrauen aufbauen Bei Carrier arbeiten Sie mit dem Weltmarktführer für gesunde, sichere, nachhaltige und intelligente Gebäude- und Kühlkettenlösungen zusammen. Wir schaffen Lösungen, die für die …
Skills: HVAC Technology, Refrigeration Technology, Technical Troubleshooting, Maintenance and Repair, Commissioning of Systems
Japan · On-site
当社のアフターマーケット事業拡大に伴い、当社納入の業務用空調機器のサービス営業強化が必須。また将来の営業マネジャー候補の人材確保・育成を目指しています。 Role Responsibilities: 【担当業務】 ・業務用空調機器（熱源チラー、設備用パッケージエアコン、マルチエアコン）のアフターサービス・ソリューション提案（保守、整備、更新）営業活動（提案、商談、顧客折衝） ・主な営業先：工場、病院、商業施設、公共施設、学校、事務所ビル…
Skills: Sales, Customer Negotiation, Solution Proposal, Market Analysis, Competitor Analysis
Warwick, Rhode Island, United States · Hybrid
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Adult Learning, Public Speaking, Curriculum Development, HVAC/R Technical Knowledge, Presentation Skills
Plymouth Meeting, Pennsylvania, United States · On-site
$79k–$158k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Project Coordination, Scheduling, Budget Monitoring, Documentation Management, Stakeholder Communication
Gurgaon, Haryana, India · On-site
Role: Assistant Manager- Lab Operations & Testing Location: Gurgaon/Sricity, India Full/ Part-time: Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy sol…
Skills: Lab Operations Management, HVAC Product Testing, Vendor Management, NABL Certification, AHRI Certification
Ук, Irkutsk Oblast, Russia · Remote OK
$52k–$103k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Sales Leadership, Account Management, Strategic Relationship Management, Business Development, Commercial Negotiation
Narsingpur, Chhattisgarh, India · On-site
Role: Assistant Manager-VRFLocation: Gurugram Full/ Part-time: full time About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that brin…
Skills: VRF System Design, Refrigeration Cycles, HVAC Fundamentals, Thermal Engineering, Heat Transfer
Atlanta, Georgia, United States · On-site
$118k–$235k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Digital Product Management, Data Center Infrastructure, Roadmap Development, Customer Discovery, Telemetry
Tainan, Taiwan · Hybrid
維護現場技術人員主要工作:搶修及維修及保養空調主機的工作 Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientatio…
Skills: HVAC Maintenance, Air Conditioning Repair, Technical Troubleshooting, Preventive Maintenance
Hoogvliet, South Holland, Netherlands · On-site
$40k–$80k/yr
Met vertrouwen een carrière opbouwen Carrier Global Corporation, wereldwijd marktleider in intelligente klimaat- en energieoplossingen, zet zich in voor innovaties die comfort, veiligheid en duurzaamheid verbeteren. Met …
Skills: Refrigeration Technology, Automotive Technology, Electronics, Diesel Technology, Low Voltage Systems
Hà Nội, Vietnam · On-site
Job ResponsibilitiesProvide technical consultation and propose HVAC solutions, products, and services that align with customer requirements.Collaborate closely with project stakeholders, including Owners, Consultants, an…
Skills: HVAC, Sales, Technical Consultation, Project Management, Client Relationship Management
Florida, United States · Remote OK
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: HVAC/R Technical Expertise, Public Speaking, Curriculum Development, Product Training, Condensing Boilers
Kennesaw, Georgia, United States · On-site
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: DDC Systems, Building Automation Systems, HVAC Controls, Commissioning, System Troubleshooting
Collierville, Tennessee, United States · On-site
$15/hr–$30/hr
About this role Carrier Corporation is hiring full-time employees to start immediately! We are ramping up to meet our customer demand. Our base pay is $21.09 an hour! As an Assembler, you will be responsible for various …
Skills: Assembly, Machine Operation, Quality Testing, Wiring, Inspection
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Drive digital initiatives to improve customer experiences and operational efficiency by bridging the gap between customer service operations and digital product delivery. Lead the intake, prioritization, and execution of AI-enabled solutions, CRM enhancements, and ERP integrations.
Requires a Bachelor's degree and over 5 years of experience with CRM and customer service platforms. Preferred candidates have hands-on experience with SAP, Agile methodologies, and a proven track record of project management in complex environments.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes. This role sits at the intersection of customer service operations, digital product delivery, and project/program management, ensuring that customer-facing and internal service capabilities are delivered on time, within scope, and aligned to business strategy.
Role Responsibilities
Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions.
Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors.
Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy.
Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations.
Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes).
Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs.
Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives.
Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools.
Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity.
Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs.
Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value.
Ensure compliance with enterprise architecture standards, security, data privacy requirements, and SDLC / Agile delivery practices.
Required Qualifications
Bachelor’s Degree
5 + years of experience with CRM and customer service platforms
Preferred qualifications
Hands-on experience with customer data and electronic transactions within an SAP environment.
Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization.
Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making.
Proven project management expertise, including planning, execution, risk management, and delivery in complex matrixed environments.
Familiarity with Agile, Scrum, or hybrid delivery methodologies.
Strong business acumen with the ability to balance customer experience, operational efficiency, and cost considerations.
Ability to lead through influence, manage stakeholders, and align diverse teams toward shared outcomes.
Excellent communication skills, including executive-level updates and facilitation of working sessions.
Change leadership mindset with experience driving adoption across customer service teams.
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Please click on the link to review the Job Applicant Privacy Notice.
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
