About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that ar…
Full Time Member Services Counsellor (Empress Street, Winnipeg)
Winnipeg, Manitoba, Canada · On-site
Entry level
About Us Our Member Services Counsellors at CAA Club Group of companies pride themselves for helping members and non-members. You would be required to sell CAA Memberships and merchandise. In your role will also be requi…
Skills: Customer Service, Sales, Travel Planning, Insurance Counseling, Data Entry
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Skills: Business Analysis, Project Sizing, Requirements Documentation, Scrum, Testing Strategies
About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that ar…
About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of …
About Us For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynami…
Skills: Insurance Sales, Customer Service, Policy Processing, Oral Communication, Written Communication
About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of …
Skills: Data Analysis, Product Performance Analysis, Competitive Landscape Review, MS Office, Critical Thinking
About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that ar…
About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that ar…
Skills: Cash Flow Reporting, Variance Analysis, Bank Reconciliation, Foreign Currency Management, SAP
À propos de nous Echelon Assurance offre des solutions d’assurance spécialisée aux particuliers et aux entreprises, afin de protéger les familles et les entreprises canadiennes par l’intermédiaire d’un solide réseau de c…
About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of …
About Us CCG Advisory Services offers Members and customers trusted life and health insurance and life advisory services that put people’s needs first. We provide a dynamic and professional environment which strives to o…
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Full-time
bachelor degree
Holistic Wellness Program, Corporate Curriculum, Education Reimbursement Program, Travel Incentives, Product And Service Discounts, Pay-for-performance Recognition Programs
Posted 26d ago
~40 hrs/week
Responsibilities
Lead and mentor a team of system analysts to support Roadside and Travel production systems while managing SLAs and vendor engagements. Coordinate major incident responses and collaborate with cross-functional IT teams on platform modernization and roadmap planning.
Requirements
Requires a degree or diploma in Computer Science or IT with over 5 years of experience in application support. Must be proficient with Windows Server, SQL Server, and container platforms like OpenShift, with familiarity in monitoring tools and ITIL practices.
Full job description
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
What You Will Do
Develop and adhere to service level agreements (SLA’s) for Roadside and Travel requests
Assess and support existing production systems and applications and give recommendations on how to maximize productivity by upgrading to newer and more robust technology solutions
Develop guidelines and framework for vendor engagement to configure new systems and resolve production issues
Lead and mentor a team of system analysts by providing goals, performance assessments and coaching to increase their level of expertise
Lead major incidents by coordinating, communicating, and cooperating with various IT and Business teams
Manage communications with vendors as part of incident management and implementations from an application support standpoint
Manage the on-call rotation schedule and serve as third-level escalation for PagerDuty alerts across all Roadside/Travel production systems.
Manage and configure the production systems and maintain the systems’ integrity
Communicate and cooperate with IT stakeholders to make sure the production systems are well maintained
Communicate and cooperate with Roadside/Travel business stakeholders on maintenance activities and service outages
Create and publish reports on production systems’ statistics
Application Support follows industry standards and meets the needs of all stakeholders as part of the SDLC
Support Roadside project work by participating in project meetings and providing system-related insights towards new initiatives
Participate in major project deployments to assist with executing on deployment steps, monitoring and/or testing
Collaborate with Product Management, DevOps, Digital Integrations and Network Operations teams on roadmap planning, platform modernization, and cross-functional initiatives
*Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
Degree or diploma in Computer Science, Information Technology, or a related field; Or equivalent in experience
Must have 5+ years of experience as part of an application support team
Practical experience with Windows Server, SQL Server, Tomcat, IIS and modern container platforms (OpenShift). Exposure to Java application ecosystems is an asset
Familiarity with monitoring and observability platforms (Dynatrace, Grafana, PagerDuty)
Familiarity with ITSM tools (Cherwell, Halo) and ITIL practices
Familiarity with Computer Aided Dispatch (CAD) and/or travel booking systems is an asset
Experience with mobile application support (iOS/Android) is an asset
Experience managing on-call rotation and leading major incident responses
Demonstrated ability to create and maintain SOPs and operational documentation (Confluence)
Excellent customer service skills
Strong written and oral communication skills
Positive attitude
Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers.
CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
Offices: 60 Commerce Valley Drive East, Thornhill, Ontario L3T 7P9, CA
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers.
CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
Offices: 60 Commerce Valley Drive East, Thornhill, Ontario L3T 7P9, CA