Paris, Ile-de-France, France · On-site
Locations: Madrid | Paris Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in busine…
Skills: Customer Experience, Sales Strategy, Commercial Strategy, Channel Optimization, Customer Journey Mapping
Los Angeles, California, United States · On-site
Locations: Atlanta | Austin | Boston | Brooklyn | Chicago | Dallas | Denver | Detroit | Durham | Houston | Los Angeles | Miami | Minneapolis | Nashville | New York | Philadelphia | Pittsburgh | Summit | Washington Who We…
Skills: Cybersecurity Strategy, Risk Management, Security Architecture, Cloud Security, DevSecOps
Tokyo, Japan · Hybrid
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: HR Coordination, Data Analysis, Communication Planning, Stakeholder Management, Process Management
Vienna, Austria · Hybrid
As Visiting Associate (all genders) at BCG Platinion you'll support our consulting team within up to three months, starting in autumn 2026. You'll actively support the development of IT strategies, concepts and solutions…
Skills: IT Architecture, Software Development, IT Project Management, IT Services Processes, Analytical Thinking
Amsterdam, North Holland, Netherlands · On-site
Who We Are At BCG Platinion, we close the gap between strategy and technology. We design and build AI tech strategies, AI solutions, and next-generation platform architectures that turn ambition into execution, turning b…
Skills: ERP Transformation, SAP Activate, Strategic PMO, Business Case Development, Value Management
Gurgaon, Haryana, India · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Product Ownership, HR Technology, Data Analytics, Agile Product Management, Stakeholder Management
Vienna, Austria · On-site
$75k/yr
Do you want to turn the challenges of digital and AI-driven transformations into the solutions of the future? Join BCG Platinion and help tackle the core IT issues of leading global companies. We help clients accelerate …
Skills: AI Strategy, IT Architecture, Machine Learning, Cyber Resilience, DevOps
Vienna, Austria · On-site
Do you want to turn the challenges of digital and AI-driven transformations into the solutions of the future? Join BCG Platinion and help tackle the core IT issues of leading global companies. We help clients accelerate …
Skills: AI Architecture, IT Consulting, Software Development, Machine Learning, Cyber Resilience
Amsterdam, North Holland, Netherlands · On-site
Who We Are At BCG Platinion, we close the gap between strategy and technology. We design and build AI tech strategies, AI solutions, and next-generation platform architectures that turn ambition into execution, turning b…
Skills: Blockchain Strategy, Use Case Identification, Solution Validation, Roadmap Definition, Business Modeling
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to address their most critical challenges and capture their greatest opportunities, blending digital and human capabilities through diverse…
Skills: Analytical Skills, Problem Solving, Client Engagement, Consulting
Lisbon, Portugal · On-site
Locations: London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in busin…
Skills: Recruitment Analytics, Talent Intelligence, Tableau, Strategic Planning, Data Visualization
Zurich, Zurich, Switzerland · Hybrid
As Visiting Associate (all genders) at BCG Platinion you'll support our consulting team for up to three months, with a start date as soon as possible. You'll actively support the development of IT strategies, concepts an…
Skills: IT strategy, IT architecture, Software development, IT project management, Data analysis
Toronto, Ontario, Canada · On-site
Who We Are Boston Consulting Group (BCG) is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our success depe…
Skills: AI Architecture, LLM Integration, Agentic AI, RAG, Python
Riyadh, Riyadh Region, Saudi Arabia · On-site
Who We Are At BCG Platinion, we close the gap between strategy and technology. We design and build AI tech strategies, AI solutions, and next-generation platform architectures that turn ambition into execution, turning b…
Skills: IT Consulting, Agile Coaching, Scrum Master, Product Owner, Digital Transformation
Taguig, Metro Manila, Philippines · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Research, Analysis, Excel, Communication, Interpersonal skills
Manila, Metro Manila, Philippines · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Management consulting, Business strategy, Research, Data analysis, Excel
Rio de Janeiro, Rio de Janeiro, Brazil · Hybrid
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Python, SQL, Java, JavaScript, Data Engineering
London, England, United Kingdom · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Marketing strategy, Campaign management, Content creation, Digital marketing, Project leadership
Gurgaon, Haryana, India · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Financial reporting, Data analytics, Business intelligence, Financial analysis, Stakeholder management
Gurgaon, Haryana, India · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Management Consulting, Strategic Planning, Business Development, Project Management, Performance Metrics
Paris, Ile-de-France, France • On-site
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The Manager will lead customer experience initiatives by supporting client pitches, surfacing pain points, and developing intellectual property. They will also manage junior team members and collaborate with global practice leaders to drive commercialization and go-to-market efforts.
Candidates must have 4-8 years of relevant industry experience and a bachelor's degree. Hands-on experience in B2C customer research, channel optimization, or customer journey redesign is required, along with strong communication and sales cycle management skills.
Locations: Madrid | Paris
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As a Manager - BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), you'll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is). Surfacing client pain points and pulling together relevant client examples. Sharing POV and thought leadership materials, including building Sales.AI-powered product demos. Identifying topic experts to support the pitch, and bringing in senior BCG support when it's truly needed to close the deal. You'll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG’s Customer Experience expertise to each opportunity.
Additionally, as a Manager in BCG Vantage you will drive development of intellectual property and knowledge assets to support the CX topic business, serving as an active contributor to commercialization efforts for the CX topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support.
Our Customer Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels); Customer Journey Redesign (mapping current-state, end-to-end customer journeys and designing target-state journey blueprints); and CX Operating Model design (the org, governance and KPIs needed to sustain customer centricity over time).
YOU'RE GOOD AT
What You'll Bring
Who You'll Work With
As a Manager, BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers.
Additional info
BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations.
Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights on industry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients.
With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.aspx
Offices: 200 Pier 4 Blvd, Boston, Massachusetts 02210, US
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.aspx
Offices: 200 Pier 4 Blvd, Boston, Massachusetts 02210, US
