Municipality of Marousi, Attica, Greece · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Service Agent interact with Ayvens’ clients …
Skills: Customer Support, CRM Tools, Communication Skills, Problem Solving, Time Management
Paris, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens we have an opening for a Delivery Manager – Fin…
Skills: Functional Specifications, IT Project Management, Finance Projects Delivery, Offshore Coordination, Stakeholder Communications
Gurugram, Haryana, India · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Key Skills Product lifecycle managementUnderstanding of r…
Skills: Product Lifecycle Management, Data Analytics, Stakeholder Management, Market Analysis, Product Design
Rome, Lazio, Italy · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Customer Relationship Management (CRM), MS Office, Excel, Powerpoint, Word
Mumbai City, Maharashtra, India · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Whom are we looking for? A Manager/Senior Manager for Cre…
Skills: Credit Risk Analysis, Financial Statement Analysis, KYC Validation, Credit Appraisal, Due Diligence
Rome, Lazio, Italy · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Customer Relationship Management (CRM), MS Office, Excel, Powerpoint, Word
Mumbai City, Maharashtra, India · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Responsibilities would comprise of: · Drafting, Vetting a…
Skills: Contract Drafting, Contract Negotiation, Legal Vetting, Contract Lifecycle Management, Compliance
Taastrup, Capital Region of Denmark, Denmark · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Er du en skarp analytiker med passion for kreditvurdering…
Skills: Credit Assessment, Financial Analysis, Compliance, Risk Management, Macroeconomic Analysis
Breukelen, Utrecht, Netherlands · Hybrid
$3k–$3k/mo
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Make your move! Ayvens, het mobiliteitsmerk dat vanuit AL…
Skills: Account Management, Sales, Customer Service, Lease Calculations, Flexible Mobility
Mumbai City, Maharashtra, India · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Key Responsibilities 1. MIS & Reporting · Prepare daily, …
Skills: Accounts Receivable, MIS Reporting, Aging Analysis, DSO Tracking, Data Analysis
Düsseldorf, North Rhine-Westphalia, Germany · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. DARAUF KANNST DU DICH FREUEN Dein Onboarding … beginnt mi…
Skills: Insurance Management, Claims Management, Compliance, Project Management, Analytical Skills
Nanterre, Ile-de-France, France · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Vous intégrez l’équipe Compensation & Benefits composée d…
Skills: Social Management Control, HR Reporting, KPI Development, Excel, VBA
United Kingdom · Remote OK
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. This is an exciting opportunity to join our team as an Ac…
Skills: Strategic Account Development, B2B Selling, Relationship Management, Financial Awareness, Contract Renewal
Dublin, Leinster, Ireland · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Purpose To provide a high standard of customer servic…
Skills: Customer Service, Fleet Management, Account Management, Relationship Building, Upselling
Warsaw, Masovian Voivodeship, Poland · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. nazwa stanowiska: Specjalista ds. Reklamacji i Jakości [C…
Skills: Complaint Management, Root Cause Analysis, Customer Relationship Management, SLA Management, Lean Methodology
Rome, Lazio, Italy · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Microsoft Excel, Data Analysis, Business Reporting, KPI Monitoring, Customer Database Management
Municipality of Marousi, Attica, Greece · On-site
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for a Tax Specialist to join our Accountin…
Skills: Corporate Income Tax, VAT, Withholding Taxes, Transfer Pricing, Tax Compliance
Hamburg, Germany · Hybrid
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. DARAUF KANNST DU DICH FREUEN Dein Onboarding … beginnt mi…
Skills: Motor Vehicle Insurance Claims Processing, Customer Advisory, Billing, Analytical Thinking, Problem Solving
Milan, Lombardy, Italy · On-site
$36k–$40k/yr
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Sales Negotiation, Up-selling, Cross-selling, Lead Generation, Customer Relationship Management
Rome, Lazio, Italy · On-site
$38k–$46k/yr
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens, Società del Gruppo Société Générale, è il nuovo b…
Skills: Partner Management, Sales Performance Management, Training and Development, Problem Solving, Relationship Management
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The agent handles incoming calls and emails from drivers to provide vehicle information and resolve complaints. They coordinate with other departments to manage car maintenance requests and accident support while recording all interactions in a CRM tool.
Candidates should have previous customer service experience and fluency in English, with a strong ability to work under pressure. A university degree and familiarity with automobiles are considered assets.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Customer Service Agent interact with Ayvens’ clients & drivers to provide them information related with their vehicles, aiming to ensure their mobility. The role is responsible to reply to the incoming calls from drivers, answer inquiries and questions, provide support, handle complaints, and resolve them. The role supports excellent customer service with focus on providing a great customer experience. The ideal candidate resolves typical problems, communicates solution, or requested information to the customer, solves problems in straightforward situations and builds relationships with customers through follow-up of services.
Responsibilities:
• Assist customers’ inquiries via telephone, email (Answer to incoming calls and respond to emails)
• Coordinate with other functions and departments in order to reply to drivers
• Handle drivers' requests for car maintenance and provide support to drivers in the event of accidents
• Handle and resolve drivers’ complaints straightforward by taking the initiative
• Record all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed
• Provide accurate, valid and complete information by using the right methods/tools
• Provide a great customer experience
• Meet personal/customer service team targets
• Keep records of customer interactions, process customer accounts and file document
• Identify and escalate situations requiring attention
• Identify and assess customers’ needs to achieve satisfaction
Qualifications and skills:
• Previous experience in customer support or client service representative role, will be considered an asset
• Ability to demonstrate customer passion
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work under pressure and meet tight deadlines
• Strong interpersonal and communication skills
• Organizational skills and problem solving capabilities
• Highly motivated, target driven and results oriented
• Excellent PC skills, including relevant CRM tools
• Fluency in English language- verbal and written
• Solid verbal and written communication skills
• Positive attitude & pleasant personality with eager to work and strong team spirit
• University Degree will be consider as an asset
• Familiarity with automobiles, will be considered an asset
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better. By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals. With more than 14,500 employees across 42 countries, 3.4 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector. Ayvens. Better with every move.
Born from the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group, Ayvens is a leading global sustainable mobility player committed to making life and business flow better. By bringing together complementary capabilities and expertise built over decades, our legacy companies saw an opportunity to reimagine mobility as we know it, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals. With more than 14,500 employees across 42 countries, 3.4 million vehicles and the world’s largest multi-brand EV fleet, we’re leveraging our unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector. Ayvens. Better with every move.
