Melbourne, Victoria, Australia · Hybrid
Incident Operations Specialist 12-month Max Term Agreement, full‑time positionOpen to Melbourne or Sydney based candidatesFlexible, hybrid working environmentDrive insurance and claims incident resolution, operational im…
Skills: Incident Management, Root Cause Analysis, Stakeholder Management, Operational Risk Management, Remediation
Melbourne, Victoria, Australia · Hybrid
Senior AI, Automation and Data Delivery Manager 12‑month Max Term AgreementFlexible, hybrid working environmentLead the delivery of AI, Automation and Data use cases that create real business value At AustralianSuper, we…
Skills: AI Delivery, Automation Delivery, Data Delivery, Disciplined Agile, Microsoft Azure
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Product Ownership, Identity Verification, KYC, IAM, CIAM
New York, New York, United States · Hybrid
$220k–$260k/yr
AustralianSuper is the largest superannuation fund in Australia – in the top 20 largest funds globally and top 50 asset owners globally. With more than US $300 billion in current assets under management, and a world-clas…
Skills: Financial Modelling, Investment Analysis, Valuation, Due Diligence, Asset Management
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We …
Skills: Design Systems, Figma, UI Components, Design Tokens, WCAG 2.2 AA
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Superannuation Administration, Vendor Management, Operational Due Diligence, Regulatory Compliance, Stakeholder Collaboration
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We …
Skills: UX Design, UI Design, User Research, Usability Testing, Concept Testing
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Property Valuation, Financial Modelling, Project Management, Stakeholder Management, Leadership
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: AML/CTF Compliance, Fraud Prevention, Risk Assessment, Regulatory Compliance, Stakeholder Management
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Compliance Review, Regulatory Assessment, Superannuation Law, Risk Management, Stakeholder Engagement
New York, New York, United States · Hybrid
$110k–$150k/yr
AustralianSuper is the largest superannuation fund in Australia--in the top 20 largest funds globally and top 50 asset owners globally. With more than US $230 billion in current assets under management, and a world-class…
Skills: Portfolio Compliance, Pre and Post Trade Monitoring, Wall Crossings, Substantial Shareholding Reporting, AML/KYC Frameworks
Melbourne, Victoria, Australia · Hybrid
Security Technology Lead Permanent, full‑time positionFlexible, hybrid working environmentOwn the future direction of security technology across Australia’s leading Superannuation Fund At AustralianSuper, we truly care a…
Skills: Security Technology Roadmap, Security Architecture, Security Engineering, Strategic Leadership, Cloud Security
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Financial Planning & Analysis, Financial Modelling, Performance Reporting, Forecasting, Scenario Analysis
New York, New York, United States · Hybrid
$120k–$140k/yr
AustralianSuper is the largest superannuation fund in Australia-- in the top 20 largest funds globally and top 50 asset owners globally. With more than US $230 billion in current assets under management, and a world-clas…
Skills: Technical Support, ITIL Processes, Windows 10/11, M365 Suite, Active Directory
Melbourne, Victoria, Australia · Hybrid
IT Service Delivery Manager (Digital Channels) Permanent, full‑time positionFlexible, hybrid working environmentLead service delivery across critical digital platforms used by members at scale At AustralianSuper, we trul…
Skills: Service Delivery Management, IT Operations, ITIL, ITSM, Incident Management
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Stakeholder Management, Data Management, CRM Systems, Workflow Systems, MS Excel
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We …
Skills: AML/CTF Compliance, Fraud Risk Management, Financial Crime Risk, Stakeholder Management, Regulatory Compliance
New York, New York, United States · Hybrid
$350k–$425k/yr
AustralianSuper is the largest superannuation fund in Australia --in the top 20 largest funds globally and top 50 asset owners globally. With more than US $230 billion in current assets under management, and a world-clas…
Skills: Transaction Management, Private Credit, Direct Investing, Stakeholder Management, Project Management
London, England, United Kingdom · Hybrid
Senior Associate | Middle Office | Public Market Investment Operations About AustralianSuper AustralianSuper is the largest pension fund in Australia and one of the 20 largest pension funds globally. We are a responsible…
Skills: Investment Operations, Middle Office, Derivatives, Equities, Fixed Income
Melbourne, Victoria, Australia · Hybrid
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We…
Skills: Dispute Resolution, Complex Complaint Management, Risk Management, Compliance Frameworks, Data Analysis
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Manage and investigate operational incidents and breaches across Member Operations to identify root causes and implement sustainable improvements. Coordinate with internal stakeholders and external providers to reduce operational risk and improve member outcomes.
Requires experience in financial services operations, specifically within superannuation or life insurance, with a background in incident management or compliance. Must possess strong analytical skills and the ability to manage complex stakeholder relationships in a regulated environment.
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
Are you an experienced operational specialist who enjoys solving complex problems, investigating issues and driving meaningful improvement?
As Incident Operations Specialist, you'll manage and investigate operational incidents across Member Operations, working with internal stakeholders and external service providers to resolve issues, identify root causes and implement sustainable system and process improvements.
Combining incident management, stakeholder engagement and continuous improvement, you'll help strengthen processes, controls and systems while reducing operational risk and improving member outcomes.
We're looking for someone who can work autonomously, navigate complex stakeholder environments and deliver outcomes in a fast-paced, regulated environment.
Candidates are likely to come from superannuation, life insurance, claims, remediation, operational risk, complaints or broader financial services operations backgrounds, and will preferably have experience working across Life Insurance products.
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
If you’re ready to bring your energy, integrity, generosity of spirit and passion for excellent outcomes to a team helping protect members through stronger operational performance and continuous improvement, apply now!
Australian or New Zealand citizenship or Australian permanent residency status is required.
https://www.australiansuper.com/careers/candidate-privacy-notice
AustralianSuper may use AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead.
Australia's largest superannuation fund, helping members achieve their best financial position in retirement.
Australia’s largest super fund, investing for over 3 million members. AustralianSuper is here to help members achieve their best financial position in retirement. We do this by delivering strong long-term performance and low admin fees for members. We use our size, investment capability and global reach to help us access the best investment opportunities for the benefit of members. We’re committed to providing good value products and services that members need, along with support, guidance and advice to help them feel confident about their future. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ AustralianSuper is a profit-for-member fund. This means we don’t pay profits or dividends to shareholders, so the money we make goes back into the fund for the benefit of members. Investment returns aren’t guaranteed. Past performance isn’t a reliable indicator of future returns. Other fees and costs apply. Read the PDS and TMD at www.australiansuper.com australiansuper.com/contact-us
Offices: Lonsdale St, Melbourne, Victoria 3000, AU
Australia's largest superannuation fund, helping members achieve their best financial position in retirement.
Australia’s largest super fund, investing for over 3 million members. AustralianSuper is here to help members achieve their best financial position in retirement. We do this by delivering strong long-term performance and low admin fees for members. We use our size, investment capability and global reach to help us access the best investment opportunities for the benefit of members. We’re committed to providing good value products and services that members need, along with support, guidance and advice to help them feel confident about their future. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ AustralianSuper is a profit-for-member fund. This means we don’t pay profits or dividends to shareholders, so the money we make goes back into the fund for the benefit of members. Investment returns aren’t guaranteed. Past performance isn’t a reliable indicator of future returns. Other fees and costs apply. Read the PDS and TMD at www.australiansuper.com australiansuper.com/contact-us
Offices: Lonsdale St, Melbourne, Victoria 3000, AU
