Customer Service Representative – LEGENDS GLOBAL MERCHANDISE LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatch…
Skills: Typing, Data Entry, Verbal Communication, Written Communication, Problem Solving
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through ou…
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LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through ou…
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LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutio…
Skills: Customer Service, Cash Handling, Point of Sale (POS), Inventory Management, Stocking
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through ou…
LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through ou…
Skills: Staff Supervision, Guest Service, Inventory Control, Scheduling, Training and Coaching
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Paid Vacation
Posted 52d ago
~40 hrs/week
Responsibilities
Handle incoming customer orders and inquiries via phone, web, and email while resolving product or service issues. Coordinate with other departments to execute responsibilities and drive sales through cross-selling and up-selling.
Requirements
Candidates must possess strong communication, typing, and basic computer skills, specifically within Microsoft Office. The role requires the ability to manage multiple priorities and a commitment to high-quality customer service.
Full job description
Customer Service Representative – LEGENDS GLOBAL MERCHANDISE
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
The customer service representative plays a critical role in providing quality products and services to our customers.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Handle incoming orders and answer customer service inquiries via phone, web and email.
Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.
Identify, research, and resolve customer issues.
Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing.
Develop and maintain positive customer relations, both internally and externally.
Coordinate and collaborate with other departments in executing responsibilities and resolving problems.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Communicate complaints of service failures to supervisor for investigation.
Other duties may be assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Knowledge, Skills and Abilities
Excellent typing and data entry skills with strong attention to detail and accuracy.
Strong verbal and written communication skills.
Ability to listen, problem solve and resolve conflict.
Basic computer skills; Microsoft Office, Word, Excel, Outlook.
Ability to understand and follow work processes.
Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
Knowledge of products and quality focus.
Strong team player
Commitment to company’s mission and vision
Practice TCE (Total Customer Service)
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site/Indianapolis LGM Headquarters
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
ASM Global has joined Legends - uniting two industry leaders to redefine live experiences
Industry
Entertainment
Company size
10,001+ employees
Founded
2019
Headquarters
Los Angeles, California
LinkedIn followers
64,231
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.
We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.
Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.
As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
Offices: 800 W Olympic Blvd, 3rd Floor, Los Angeles, California 90015, US · Manchester Arena Victoria Station, Manchester, GB · GPO Box 1040, Brisbane, QLD 4001, AU · Building 08 Premises 416, Dubai Media City, Dubai, AE · R Oscar Freire, 585 – 3º andar, Jardim Paulista, Sao Paulo, 01426-001, BR
ASM Global has joined Legends - uniting two industry leaders to redefine live experiences
Industry
Entertainment
Company size
10,001+ employees
Founded
2019
Headquarters
Los Angeles, California
LinkedIn followers
64,231
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.
We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.
Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.
As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
Offices: 800 W Olympic Blvd, 3rd Floor, Los Angeles, California 90015, US · Manchester Arena Victoria Station, Manchester, GB · GPO Box 1040, Brisbane, QLD 4001, AU · Building 08 Premises 416, Dubai Media City, Dubai, AE · R Oscar Freire, 585 – 3º andar, Jardim Paulista, Sao Paulo, 01426-001, BR