Bengaluru, Karnataka, India · On-site
Aryaka is seeking an experienced Customer Success Manager (CSM) to manage a portfolio of strategic enterprise customers across North America. The CSM will serve as the primary post-sales relationship owner and trusted ad…
Skills: Customer Success Management, Account Management, Enterprise Relationship Management, Churn Mitigation, Net Revenue Retention
Washington, District of Columbia, United States · Remote OK
Are you a dynamic sales leader with a passion for cutting-edge technology? Do you thrive in a fast-paced, innovative environment where your contributions directly impact business growth? Aryaka is seeking a Strategic Sal…
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United States · On-site
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Bengaluru, Karnataka, India · On-site
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Chicago, Illinois, United States · Remote OK
Role Overview: Are you a dynamic sales leader with a passion for cutting-edge technology? Do you thrive in a fast-paced, innovative environment where your contributions directly impact business growth? Aryaka is seeking …
Skills: Strategic Selling, Consultative Selling, Pipeline Building, Relationship Management, Enterprise Sales
United States · Remote OK
Role Overview: Are you a dynamic sales leader with a passion for cutting-edge technology? Do you thrive in a fast-paced, innovative environment where your contributions directly impact business growth? Aryaka is seeking …
Skills: Strategic Selling, Consultative Selling, Pipeline Building, Relationship Management, Enterprise Sales
Bengaluru, Karnataka, India · On-site
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Manage a portfolio of strategic enterprise customers to drive adoption, value realization, and retention. Identify growth opportunities for upsell and cross-sell while serving as the primary post-sales relationship owner.
Requires 10+ years of experience in Customer Success or Account Management within SaaS, networking, or cybersecurity environments. Must have a proven track record of engaging with C-level executives and managing complex global enterprise accounts.
Aryaka is seeking an experienced Customer Success Manager (CSM) to manage a portfolio of strategic enterprise customers across North America. The CSM will serve as the primary post-sales relationship owner and trusted advisor, driving customer adoption, value realization, retention, renewals, and expansion across Aryaka's Unified SASE, SD-WAN, security, cloud networking, and managed services portfolio.
The ideal candidate has 8+ years of experience in Customer Success, Account Management, Service Delivery, or Technical Account Management within a SaaS, SASE, networking, cybersecurity, or managed services environment. The role requires the ability to engage confidently with CIOs, CISOs, CTOs, and senior IT stakeholders while coordinating cross-functional teams to deliver measurable customer outcomes.
KEY RESPONSIBILITIES
• Own the end-to-end customer lifecycle and build trusted relationships with enterprise customers and senior stakeholders.
• Drive adoption, value realization, customer health, retention, renewals, and Net Revenue Retention (NRR) across the customer portfolio.
• Conduct QBRs/EBRs focused on business outcomes, adoption, value realization, strategic priorities, and customer success plans.
• Proactively identify churn risks and develop mitigation strategies; partner with Sales and Renewals teams to ensure successful, predictable renewals.
• Identify and drive upsell and cross-sell opportunities across SASE, SD-WAN, security, cloud connectivity, additional sites, bandwidth, and managed services.
• Leverage customer intelligence and external business signals—including M&A, divestitures, leadership changes, geographic expansion, and technology transformation—to identify risks and growth opportunities.
• Act as the voice of the customer and lead cross-functional initiatives across Sales, Solutions Engineering, Service Delivery, Network Operations, Support, Product, Finance, Legal, and Procurement.
• Drive timely resolution of escalations and customer-impacting issues while ensuring clear ownership and communication.
• Maintain accurate customer health, renewal, and expansion forecasts in Salesforce and leverage data and AI-driven insights to proactively manage accounts.
REQUIRED EXPERIENCE & QUALIFICATIONS
• 10+ years of experience in Customer Success, Account Management, Service Delivery, Technical Account Management, or related enterprise customer-facing roles.
• Proven experience managing strategic, global, and complex enterprise accounts.
• Strong knowledge of SaaS, SASE, SD-WAN, networking, cybersecurity, cloud connectivity, or managed services.
• Experience engaging with CIOs, CISOs, CTOs, IT Directors, and senior technology stakeholders.
• Demonstrated success in customer retention, renewals, adoption, expansion, and executive relationship management.
• Understanding of recurring revenue metrics including ARR, ACV, GRR, NRR, churn, and renewal rates.
• Experience with Salesforce or equivalent CRM platforms.
• Strong communication, analytical, problem-solving, commercial, and stakeholder management skills.
• Ability to operate independently in a fast-paced, global technology environment and work US business hours supporting North American customers.
PREFERRED EXPERIENCE
Experience with Unified SASE, SSE, Zero Trust, ZTNA, SWG, CASB, FWaaS, SD-WAN, cloud networking, or global enterprise network transformation. Experience with Fortune 500/multinational customers and AI-driven customer health or churn analytics is highly desirable.
SUCCESS METRICS
GRR | NRR | Renewal Rate | Customer Adoption | Customer Health | CSAT | Expansion & Cross-Sell ARR | Churn Reduction | Executive Engagement | Customer Advocacy
THE IDEAL CANDIDATE
We are looking for a seasoned Customer Success professional—not simply an account manager—who understands the intersection of networking, security, cloud, and SaaS and can translate technology into measurable business outcomes. You should be proactive, commercially minded, and comfortable anticipating customer needs, identifying risks before they become escalations, influencing cross-functional teams without direct authority, and driving both customer retention and growth.
Aryaka transforms global secure networking with Unified SASE as a Service.
At Aryaka Networks, we're a pioneering leader in cloud-first, software-defined networking and security solutions. Our innovative approach has transformed global secure networking with the launch of Aryaka Unified SASE as a Service, the first solution of its kind to deliver unparalleled performance, agility, simplicity, and security without compromise. Empowering Businesses Worldwide With operations in over 100 countries, we empower businesses to modernize, optimize, and transform their networking and security environments while maintaining existing investments. Our commitment to excellence and customer satisfaction has earned us recognition as a three-time Gartner Peer Insights Customers’ Choice winner.
Offices: 4699 Old Ironsides Dr, Ste 470, Santa Clara, California 95054, US · Esteem Asrani, 3K, Koramangala Industrial Layout, Sarjapur Main Road Koramangala, Bangalore, Karnataka 560034, IN · Poststraße 6, Hamburg, 20354, DE
Aryaka transforms global secure networking with Unified SASE as a Service.
At Aryaka Networks, we're a pioneering leader in cloud-first, software-defined networking and security solutions. Our innovative approach has transformed global secure networking with the launch of Aryaka Unified SASE as a Service, the first solution of its kind to deliver unparalleled performance, agility, simplicity, and security without compromise. Empowering Businesses Worldwide With operations in over 100 countries, we empower businesses to modernize, optimize, and transform their networking and security environments while maintaining existing investments. Our commitment to excellence and customer satisfaction has earned us recognition as a three-time Gartner Peer Insights Customers’ Choice winner.
Offices: 4699 Old Ironsides Dr, Ste 470, Santa Clara, California 95054, US · Esteem Asrani, 3K, Koramangala Industrial Layout, Sarjapur Main Road Koramangala, Bangalore, Karnataka 560034, IN · Poststraße 6, Hamburg, 20354, DE
