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Skills: German language, English language, Customer service, Technical support, Ticketing systems
Harsewinkel, North Rhine-Westphalia, Germany · Hybrid
Entry level
Unternehmensbeschreibung Arvato ist ein innovativer und global führender 3PL-Dienstleister im Bereich Supply Chain Management und E-Commerce. Mit 20.000 Teammitgliedern an über 100 Standorten fokussieren wir uns auf die …
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Unternehmensbeschreibung Arvato ist ein innovativer und global führender 3PL-Dienstleister im Bereich Supply Chain Management und E-Commerce. Mit 20.000 Teammitgliedern an über 100 Standorten fokussieren wir uns auf die …
Skills: Account management, Business development, Leadership, E-commerce, Logistics
Unternehmensbeschreibung Arvato ist ein innovativer und global führender 3PL-Dienstleister im Bereich Supply Chain Management und E-Commerce. Mit 20.000 Teammitgliedern an über 100 Standorten fokussieren wir uns auf die …
Skills: Account management, Business development, Leadership, Strategic planning, E-commerce
Unternehmensbeschreibung Arvato ist ein innovativer und global führender 3PL-Dienstleister im Bereich Supply Chain Management und E-Commerce. Mit 20.000 Teammitgliedern an über 100 Standorten fokussieren wir uns auf die …
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Company Description Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Heal…
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Unternehmensbeschreibung Arvato ist ein innovativer und global führender 3PL-Dienstleister im Bereich Supply Chain Management und E-Commerce. Mit 20.000 Teammitgliedern an über 100 Standorten fokussieren wir uns auf die …
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$2k–$2k/mo
Full-time
Health insurance, Dental coverage, Sports coverage, Additional vacation days, Birthday leave, External training budget
Posted 14h ago
~40 hrs/week
Responsibilities
The specialist will respond to customer inquiries via email, phone, or ticketing systems while processing and monitoring technical incidents. They are responsible for dispatching tickets to higher support levels and ensuring professional customer service standards are maintained.
Requirements
Candidates must possess excellent communication skills in both German and English and have previous experience in customer service. A proactive, analytical, and solution-oriented mindset is required to thrive in this IT-focused support role.
Full job description
Company Description
At Arvato Systems, we are Masters of the Unseen.
We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running quietly, reliably, globally. With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. But behind every great system is an even greater team.
We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.
And our commitment to sustainability and responsibility is more than words its recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.
Job Description
1st Level Support
Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Assist the customer in resolving 1st level issues
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism
Work Organization:
Shift structure: Start as early as 7 AM and end no later than 9 PM
On-Call Duties: Night time (9 PM to 7 AM) and on weekends
Shifts and On-Calls are pre-scheduled and rotated among the team members equally
Qualifications
Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany
Previous customer service related experience
Proactive and analytical approach
Good problem solving skills
Solution orientated and a team player
Desire to grow and develop in IT industry
Additional Information
Monthly gross base salary from 1600 to 2200 EUR, depending on your level of expertise
Hybrid way of working based on your preferences, with access to a cozy office in the center of Riga whenever needed.
Family-oriented company values and a healthy work-life balance, including 4 additional vacation days, birthday leave, the "Happy Land" space for children in the office, and more.
Individual development and learning plan, including an annual budget for external training.
Comprehensive health insurance, including dental and sports coverage.
Opportunity to work in a trusting and supportive team environment, where your ideas and initiatives are welcomed and encouraged.
Friendly, multicultural, and collaborative colleagues.
Real impact doesn't need the spotlight - it needs the right people. Like you.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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LegalEntity: SIA Arvato Systems Latvia
Compensation: EUR 1600 - EUR 2200 - monthly
Related keywords
IT SupportService Desk1st Level SupportIncident ManagementCustomer ServiceTicketing SystemCloudTechnical SupportMulticulturalHybrid WorkProfessionalismProblem SolvingAnalytical ApproachTeam PlayerIT Industry
We are Arvato Systems - and we live digitalization. As an international IT specialist, we support companies on their journey into the digital future - with expertise and real team spirit. Whether cloud, IT operations, or process integration: together with our customers, we develop innovative solutions that make a difference. What makes us special? Our in-depth understanding of the industry, strong technical expertise, and clear focus on our customers' needs. We listen, think, and act with foresight - always to make the digital world simpler, more efficient, and more secure. As part of Bertelsmann, we stand on the solid foundation of a German global corporation - and are building the digital world of tomorrow together with strong partners such as AWS, Google, Microsoft, and SAP.
Follow us to learn more about digital transformation - and how we can shape it together.
Offices: Reinhard-Mohn Straße 18, Gütersloh, Nordrhein-Westfalen 33333, DE · Rheinstraße 99, Baden-Baden, Baden-Württemberg 76532, DE · Uhlandstraße 30, c/o RTL Audio Center Berlin GmbH Arvato Systems GmbH, Berlin, BE 10719, DE · Semerteichstraße 50-66, Dortmund, 44141, DE · Brook 1, Hamburg, Hamburg 20457, DE
Digital TransformationCloudIT SolutionsAWSGoogle Cloud PlatformMicrosoftSAPHealthcarePharmaManufacturing
We are Arvato Systems - and we live digitalization. As an international IT specialist, we support companies on their journey into the digital future - with expertise and real team spirit. Whether cloud, IT operations, or process integration: together with our customers, we develop innovative solutions that make a difference. What makes us special? Our in-depth understanding of the industry, strong technical expertise, and clear focus on our customers' needs. We listen, think, and act with foresight - always to make the digital world simpler, more efficient, and more secure. As part of Bertelsmann, we stand on the solid foundation of a German global corporation - and are building the digital world of tomorrow together with strong partners such as AWS, Google, Microsoft, and SAP.
Follow us to learn more about digital transformation - and how we can shape it together.
Offices: Reinhard-Mohn Straße 18, Gütersloh, Nordrhein-Westfalen 33333, DE · Rheinstraße 99, Baden-Baden, Baden-Württemberg 76532, DE · Uhlandstraße 30, c/o RTL Audio Center Berlin GmbH Arvato Systems GmbH, Berlin, BE 10719, DE · Semerteichstraße 50-66, Dortmund, 44141, DE · Brook 1, Hamburg, Hamburg 20457, DE
Digital TransformationCloudIT SolutionsAWSGoogle Cloud PlatformMicrosoftSAPHealthcarePharmaManufacturing