On-site
$28k–$63k/yr
Job Description At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. O…
Skills: Consultative Selling, Customer Relationship Management, Salesforce, Account Management, Upselling
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Python, Playwright, API Testing, XRAY, CI/CD
Texas, United States · Remote OK
$119k–$280k/yr
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Artificial Intelligence, Machine Learning, Generative AI, LLM Tuning, Agentic Frameworks
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Deep Technical Troubleshooting, Kernel Debugging, Cloud Infrastructure, Log Analysis, Memory Dump Analysis
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Software Development Support, Team Leadership, Root Cause Analysis, Cloud Platforms, Observability Tooling
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Technical Troubleshooting, Cloud Infrastructure, Log Analysis, Debugging, Scripting
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recogniti…
Skills: Python, Go, AWS, Kubernetes, System Design
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recogniti…
Skills: Python, Go, AWS, Kubernetes, System Design
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Python, Terraform, Packer, Ansible, VMware vSphere/ESXi
Eden Prairie, Minnesota, United States · Remote OK
$186k–$302k/yr
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Product Strategy, Endpoint Detection And Response, Cybersecurity, SaaS, Product Backlog Prioritization
Bengaluru, Karnataka, India · On-site
Job Description At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building te…
Skills: Python, Terraform, Packer, Ansible, VMware vSphere/ESXi
United Kingdom · Remote OK
$59k–$147k/yr
Our Mission: To End Cyber Risk Arctic Wolf is a cybersecurity and AI company on a mission to turn cyber risk into business resilience. Powered by the Aurora® Superintelligence Platform, we combine AI-driven automation wi…
Skills: Direct Sales, New Business Development, MEDDPICC, SaaS Sales, Cybersecurity Sales
Eden Prairie, Minnesota, United States · Remote OK
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Endpoint Security, EDR/XDR, Cloud-Native Architecture, Distributed Systems, Kubernetes
Eden Prairie, Minnesota, United States · Remote OK
$186k–$302k/yr
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Product Management, XDR Strategy, Cybersecurity, Roadmap Execution, Stakeholder Management
Waterloo, Ontario, Canada · On-site
$164k–$246k/yr
Job Description At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. O…
Skills: Customer Technical Support, Infrastructure Scaling, AWS Native Architectures, Cloud Infrastructure, Enterprise Security Standards
Bengaluru, Karnataka, India · On-site
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Threat Modeling, Application Security Reviews, Vulnerability Assessment, SAST, DAST
Frankfurt, Hesse, Germany · On-site
$51k–$143k/yr
Berater für Cybersecurity / Concierge Security Engineer 2 (m/w/d) Remote, Deutschland Bei Arctic Wolf navigieren wir nicht einfach nur die Welt der Cybersicherheit – wir gestalten sie neu. Unser globales Team aus engagie…
Skills: Cybersecurity, Network Security, Cloud Infrastructure, SaaS Solutions, Identity Management
Frankfurt, Hesse, Germany · Remote OK
$51k–$143k/yr
Cyber Security Consultant (m/w/d) – Security Advisor | 100% Remote in Deutschland Werde der Security Advisor, auf den Kunden wirklich hören. Kennst Du das Gefühl, in der Cyber Security nur noch von Incident zu Incident z…
Skills: Cyber Security Consulting, Information Security, Risk Management, Security Architecture, Active Directory
Waterloo, Ontario, Canada · Remote OK
$146k–$287k/yr
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that pr…
Skills: Rust, Go, Python, AWS, GCP
Bengaluru, Karnataka, India · Hybrid
Join our Pack in APAC! We’re looking for a passionate and strategic People Experience Specialist to lead culture and onboarding across the region and help shape the future of PX globally. If you love creating meaningful …
Skills: Onboarding, Employee Engagement, Culture Program Management, Strategic Thinking, Emotional Intelligence
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage a portfolio of corporate customers using the CyberSOC solution to ensure satisfaction and achieve renewal and expansion targets. Act as a strategic advisor to customers by conducting quarterly reviews and positioning additional service offerings for growth.
Requires over 5 years of demonstrated success in a sales role, preferably within a technology organization. Field sales experience is strongly desired along with a strong aptitude for technology and customer service.
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for an Customer Success Manager, based in Newcastle to be part of making this happen.
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC
solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of
customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of
Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to
manage customer issues and requests, including following through on requests in a
timely manner, asking clarifying questions to determine the correct source and impact of
issues, comparing, and evaluating possible courses of conduct to make decisions or
recommendations and understanding use cases to coach customers to alternate
solutions when possible.
Creating and managing automated processes to effectively forecast and communicate
at-risk customers; build risk mitigation plans to retain such accounts.
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology
organization.
Field sales experience strongly desired
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
28 days annual leave, 8 bank holidays and paid volunteering days off
Pension plan employer match
Training and career development programs
Robust Employee Assistance Program (EAP) with mental health service
Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
Fertility support and paid parental leave
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2025), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2021-2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.
Have we sparked your interest? Then send us your CV and your references.
Every year new technologies, vendors, and solutions emerge—yet despite this constant innovation, high-profile breaches are all over the headlines. In response, organizations have scrambled to develop a better security posture, but the dizzying array of options leaves resource-constrained IT and security leaders wondering how to proceed. Enter Arctic Wolf, the market leader in Security Operations. Using the cloud-native Arctic Wolf Aurora Platform, we help organizations end cyber risk by providing security operations as a concierge service. Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, Managed Security Awareness, and Incident Response; each delivered by our Concierge Delivery Model. Highly-trained security experts work as an extension of internal teams to provide 24×7 monitoring, detection and response, as well as ongoing risk management to proactively protect organizations while continually strengthening their security posture.
Offices: 8939 Columbine Rd, Eden Prairie, Minnesota 55347, US · 111 West Evelyn Ave, Suite 115, Sunnyvale, CA 94086, US · 455 Phillip St, Waterloo, Ontario N2L3X2, CA · 1221 S. Valley Grove Way, Suite 200, Pleasant Grove, UT 84062, US · Friedrich-Ebert Anlage 49, Messeturm, 19th Floor, Frankfurt, Hesse 60327, DE
Every year new technologies, vendors, and solutions emerge—yet despite this constant innovation, high-profile breaches are all over the headlines. In response, organizations have scrambled to develop a better security posture, but the dizzying array of options leaves resource-constrained IT and security leaders wondering how to proceed. Enter Arctic Wolf, the market leader in Security Operations. Using the cloud-native Arctic Wolf Aurora Platform, we help organizations end cyber risk by providing security operations as a concierge service. Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, Managed Security Awareness, and Incident Response; each delivered by our Concierge Delivery Model. Highly-trained security experts work as an extension of internal teams to provide 24×7 monitoring, detection and response, as well as ongoing risk management to proactively protect organizations while continually strengthening their security posture.
Offices: 8939 Columbine Rd, Eden Prairie, Minnesota 55347, US · 111 West Evelyn Ave, Suite 115, Sunnyvale, CA 94086, US · 455 Phillip St, Waterloo, Ontario N2L3X2, CA · 1221 S. Valley Grove Way, Suite 200, Pleasant Grove, UT 84062, US · Friedrich-Ebert Anlage 49, Messeturm, 19th Floor, Frankfurt, Hesse 60327, DE
