United Kingdom · Remote OK
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the cata…
Skills: Citrix Cloud Platform, DaaS, WEM, Citrix Monitor, PowerShell
Hartford, Connecticut, United States · Hybrid
$90k–$124k/yr
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the cata…
Skills: Financial Reporting, Loss Accounting, Excel, Data Analysis, Balance Sheet Reconciliation
New York, New York, United States · Remote OK
$133k–$195k/yr
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the cata…
Skills: NFPA Standards, FM Data Sheets, Microsoft Office Suite, Nat Cat Evaluations, Sprinkler Plan Review
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The role focuses on maintaining, troubleshooting, and optimizing Citrix environments to ensure high availability of virtualized applications and desktops. It also involves writing technical documentation and resolving escalated technical issues for end users and internal teams.
Candidates need a bachelor's degree in computer science or a related field and over 3 years of experience supporting Citrix systems. Proficiency in PowerShell, Azure CLI, and Windows Server environments is required.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Systems Engineer II build, implements, and qualify solutions, and acts as a subject matter expert in their areas of expertise. The incumbent operates independently on assignments involving the analysis of both business and regulatory requirements. The Systems Engineer establishes and cultivates successful relationships with our business units and provides escalation to EUX Engineering. This is a tollgate into engineering for business requirements and production.
The ideal candidate will have hands-on experience with Citrix technologies, a strong troubleshooting ability, and a passion for providing excellent support and service. This role involves maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users.
1. Maintaining, troubleshooting, and optimizing Citrix environments to ensure the availability and performance of virtualized applications and desktops for end users
2. Writes documentation for technology implementations, as well as production system turn-over to the EUS Support team.
3. Handle and resolve escalated technical issues related to Citrix environments. Work closely with EUS and EUX teams to identify, troubleshoot, and resolve issues.
4. Monitor system performance, identify potential issues, and perform proactive maintenance to ensure high availability and reliability of Citrix platforms.
5. Provide advanced support to end users and internal teams by resolving issues with Citrix applications and virtual desktops
6. Ensure regular patching, updates, and security maintenance for Citrix environments to minimize vulnerabilities and disruptions
7. Builds systems per specifications to meet availability and performance targets as outlined in service level agreements with business owners.
8. Reviews system performance data and makes suggestions to improve overall performance, as well as forecasts future system needs based on trends.
1. 3+ years of experience supporting Citrix systems and technologies, including Citrix Cloud Platform such as DaaS, WEM, Citrix Monitor.
2. Demonstrated proficiency with automation tools and scripting languages, including PowerShell and Azure CLI, with moderate experience developing and consuming API‑based PowerShell automation.
3. Proficiency with Windows Server and desktop environments, including troubleshooting Windows-based applications and environments
4. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, load balancing, and basic troubleshooting skills.
5. Excellent analytical skills, trouble-shooting and problem solving ability.
6. Knowledge of Infrastructure as Code (IaC) and web-based automation, with experience in GitHub Actions, Ansible, and HashiCorp Packer for automated image builds considered a plus.
7. Excellent oral and written communication skills.
8. Excellent interpersonal skills to effectively work with fellow staff and internal customers.
9. Strong problem-solving skills with the ability to troubleshoot complex issues related to Citrix environments and Windows-based infrastructure
10. Customer service orientation and sense of urgency to maintain expected service levels. Escalate requests that require product enhancement to EUX Engineering.
Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field plus 3+ years of related experience.
1. Normal office environment
2. Requires 24 hour on-call rotation once in two months.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services LtdPursuing Better Together
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer. We provide a wide range of property, casualty and specialty insurance for corporations, professional firms and financial institutions across the United States and Canada. Our insurance group in North America consists of Arch Insurance Company, Arch Specialty Insurance Company and Arch Excess & Surplus Insurance Company. Arch Insurance Group's executive offices are located in New York City, with regional offices located in New York City (Northeast Region), Atlanta (Southeast Region), Chicago (Central Region) and San Francisco (Western Region), as well as other offices throughout the U.S. to support our business. Arch Insurance Company also operates a branch office in Toronto, Canada. ACGL is a Bermuda public limited liability company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
Offices: 210 Hudson St, Jersey City, New Jersey, US
Pursuing Better Together
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer. We provide a wide range of property, casualty and specialty insurance for corporations, professional firms and financial institutions across the United States and Canada. Our insurance group in North America consists of Arch Insurance Company, Arch Specialty Insurance Company and Arch Excess & Surplus Insurance Company. Arch Insurance Group's executive offices are located in New York City, with regional offices located in New York City (Northeast Region), Atlanta (Southeast Region), Chicago (Central Region) and San Francisco (Western Region), as well as other offices throughout the U.S. to support our business. Arch Insurance Company also operates a branch office in Toronto, Canada. ACGL is a Bermuda public limited liability company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
Offices: 210 Hudson St, Jersey City, New Jersey, US
