ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Team Leadership, Billing Processes, SAP, People Management, Operational Planning
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Software Asset Management, IT Asset Management, Analytical Skills, Problem-Solving Skills, Attention To Detail
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Cash Management, Cash Reconciliation, Bookkeeping, Financial Reporting, UK GAAP
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Business Analysis, Process Mapping, Data Analysis, Stakeholder Engagement, Requirements Gathering
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Cash Reconciliation, Financial Record Keeping, Data Entry, Transaction Processing, KPI Monitoring
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Team Management, Cash Reconciliation, Funds Administration, Process Optimization, Stakeholder Management
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Cash Reconciliation, Financial Record Keeping, Data Entry, Transaction Processing, KPI Monitoring
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Team Management, Cash Reconciliation, Funds Administration, Process Optimization, Stakeholder Management
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: IT Service Management, ITIL Framework, Global Team Leadership, ServiceNow, Jira Service Management
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Fund Accounting, Financial Reporting, GAAP, IFRS, Private Equity
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Business Analysis, Data Analysis, Process Mapping, Requirements Gathering, Change Management
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
Skills: Veeam Backup & Replication, Commvault, VMware, Hyper-V, Windows Server
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the priva…
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Full-time
bachelor degree, postgraduate degree
Professional Accreditations Support, Study Leave, Flexible Arrangements, Generous Holidays, Birthday Day Off, Continuous Mentoring
Posted 30d ago
~40 hrs/week
Responsibilities
Own end-to-end billing operations for a Line of Business, ensuring invoice accuracy, timeliness, and client satisfaction. Serve as the primary operational interface between billing management and business leadership to manage escalations and process improvements.
Requirements
Requires a Bachelor's degree in Finance or Accounting with 10-15 years of finance operations experience, including 3-5 years in a supervisory role. Deep knowledge of complex pricing models and experience in financial or professional services is strongly preferred.
Full job description
ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Your responsibilities:
We are seeking an experienced and driven
Line of Business Billing Lead (Senior Manager)
Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction. Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices.
Operational Leadership
Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues if unresolved at team level
LoB Stakeholder Management
Serve as primary operational contact for LoB Leaders on billing matters
Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
Coordinate with LoB operations teams on data submission quality, timing, and exception handling
Partner with LoB commercial teams on pricing changes, contract amendments, client-specific requirements
Manage LoB SME secondment: onboarding, knowledge transfer planning, performance feedback, return transition
Client Escalation & Exception Management
Oversee client escalations (pricing disputes, contract interpretation, service delivery issues)
Coordinate with LoB Leaders on client-facing escalations requiring commercial judgment
Coordinate approval of complex pricing exceptions and high-value invoice adjustments
Maintain escalation log and trend analysis; report monthly to Group Treasurer and LoB Leaders
Ensure client satisfaction maintained during BMT transition
Process Improvement & Quality
Identify LoB-specific process improvement opportunities based on error root causes, cycle time bottlenecks
Partner with QA Manager on LoB-specific quality initiatives and training needs
Lead lessons-learned reviews post-quarter-end and post-wave stabilization
Contribute LoB-specific insights to Wave 2/3 design refinements
Reporting & Governance
Prepare weekly operational reports for BMT Head (volume, SLA, errors, escalations)
Prepare monthly LoB-specific dashboards for LoB Leaders (performance vs. targets, trends, issues)
Participate in Steering Committee meetings representing APAC & DCM operational status
Support Stage-Gate reviews with evidence-based performance data
Your Profile:
Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA preferred
10-15 years finance operations or billing management experience, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders and executive clients)
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred
Key Competencies:
Operational leadership and team management
Stakeholder management and influence (LoB Leaders, clients, cross-functional partners)
Problem-solving and decision-making (complex pricing disputes, escalation judgment)
Performance management and accountability (driving SLA compliance, quality standards)
Communication and collaboration (translating between technical billing operations and business stakeholders)
Continuous improvement mindset and communication
WHAT WE OFFER
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location
Alter Domus is an Equal Opportunity Employer: Equity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Enabling your growth in alternative investments through end-to-end expertise and technology.
Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth.
It starts with the expertise of our people; experienced in every aspect of alternative investments, across multiple geographies and jurisdictions, we know first-hand the technical complexities and operational challenges you face and importantly how to overcome them to drive growth.
And when it comes to technology, whether we’re enabling operational efficiencies, providing intuitive platforms to manage products, or offering the latest data and analytics solutions to enhance decision-making, we turn what some see as facts, figures, or data points into competitive advantage for some of the biggest names in alternatives.
Offices: 15 Boulevard F.W. Raiffeisen, Luxembourg, L-2411, LU · Chaussée de La Hulpe 166, Box 2, Watermael-Boitsfort, Brussels Region 1170, BE · 11 Limassol Avenue, Galatariotis Building, Nicosia, 2112, CY · 37, Avenue Pierre 1er de Serbie, Paris, Île-de-France 75008, FR · Bennigsenplatz 1, Düsseldorf, North Rhine-Westphalia 40474, DE
Fund ServicesCorporate ServicesDebtDepositary ServicesTransfer PricingReal EstateRegulatory and Compliance ServicesLiquidationCapital MarketsConsolidation
Enabling your growth in alternative investments through end-to-end expertise and technology.
Driven by a deep understanding of what it takes to succeed in the alternatives market, Alter Domus have developed an unmatched offering to meet and anticipate the ever-changing needs of investment managers and asset owners worldwide. Everything we do is sharply focused on mitigating risks, reducing costs, creating efficiencies, and ultimately driving growth.
It starts with the expertise of our people; experienced in every aspect of alternative investments, across multiple geographies and jurisdictions, we know first-hand the technical complexities and operational challenges you face and importantly how to overcome them to drive growth.
And when it comes to technology, whether we’re enabling operational efficiencies, providing intuitive platforms to manage products, or offering the latest data and analytics solutions to enhance decision-making, we turn what some see as facts, figures, or data points into competitive advantage for some of the biggest names in alternatives.
Offices: 15 Boulevard F.W. Raiffeisen, Luxembourg, L-2411, LU · Chaussée de La Hulpe 166, Box 2, Watermael-Boitsfort, Brussels Region 1170, BE · 11 Limassol Avenue, Galatariotis Building, Nicosia, 2112, CY · 37, Avenue Pierre 1er de Serbie, Paris, Île-de-France 75008, FR · Bennigsenplatz 1, Düsseldorf, North Rhine-Westphalia 40474, DE
Fund ServicesCorporate ServicesDebtDepositary ServicesTransfer PricingReal EstateRegulatory and Compliance ServicesLiquidationCapital MarketsConsolidation