Torrance, California, United States · On-site
$30/hr–$42/hr
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Customer Service, Call Center Management, Problem Solving, Communication, Conflict Resolution
Torrance, California, United States · On-site
$22/hr–$32/hr
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Customer Service, Freight Forwarding, Logistics, Transportation Brokerage, Trucking
Mexico City, Ciudad de México, Mexico · On-site
Sobre AIT AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished …
Skills: Freight forwarding, Import operations, Export operations, Customer service, Logistics coordination
Woodbridge, Virginia, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Forklift Operation, Material Handling, Warehouse Operations, Safety Compliance, Data Entry
Austin, Texas, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Forklift operation, Warehouse operations, Inventory management, Safety compliance, Data entry
Rozenburg, North Holland, Netherlands · On-site
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Skills: Customs clearance, Import customs, Export clearances, Transit documents, Duty calculation
Başakşehir, Marmara Region, Turkey · On-site
Introduction Move the world with us! AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our compan…
Skills: Business development, Sales, Negotiation, Logistics, Supply chain management
Chandler, Arizona, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Air export operations, Freight forwarding, Customer service, Data entry, Cargowise
Bridgeton, Missouri, United States · On-site
$20/hr–$28/hr
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. To…
Skills: Forklift Operation, Warehouse Operations, Inventory Management, Data Entry, Safety Compliance
Palatine Township, Illinois, United States · On-site
$18/hr–$26/hr
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Skills: Forklift Operation, Warehouse Operations, Inventory Management, Safety Compliance, Data Entry
Omaha, Nebraska, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Logistics planning, Warehouse operations, Freight forwarding, Supply chain management, Project management
Torrance, California, United States · On-site
$30/hr–$42/hr
IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Tog…
Skills: Load planning, Freight routing, Logistics coordination, Customer service, Warehouse operations
Hyderabad, Telangana, India · On-site
Introduction Come move the world with us! Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered…
Skills: Field delivery operations, Transportation coordination, Warehouse management, Team supervision, Customer service
Rhu, Scotland, United Kingdom · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Aircraft Charter Operations, Procurement Strategy, Vendor Management, Contract Negotiation, Logistics Management
Warsaw, Masovian Voivodeship, Poland · On-site
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Skills: Ocean freight forwarding, Logistics, Supply chain management, Customer service, Data entry
Orlando, Florida, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Freight forwarding, Dispatching, Routing, Customer service, Data entry
Humble, Texas, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Freight forwarding, Air export operations, CargoWise, TSA compliance, AES filing
Bridgeton, Missouri, United States · On-site
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. T…
Skills: Human Resources Management, Employee Relations, Performance Management, Succession Planning, Talent Acquisition
Antwerp, Flanders, Belgium · On-site
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Skills: Air freight, Ocean freight, B2B sales, Logistics, Freight forwarding
Rozenburg, North Holland, Netherlands · On-site
Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of th…
Skills: Warehouse operations, Logistics, Data entry, WMS systems, Inventory management
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The Customer Experience Lead manages incoming customer inquiries via phone, email, and chat while serving as the primary point of contact for shipment status and disputes. They are also responsible for mentoring new hires, driving process improvements, and handling escalations within a fast-paced environment.
Candidates must possess a High School Diploma or GED and have 3-5 years of experience in a call center or customer service role. Proficiency in MS Office and strong problem-solving and communication skills are required for this position.
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
The Customer Experience Lead is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. They will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 170 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com. Our Mission At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture. Our Vision Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 170 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com. Our Mission At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture. Our Vision Become the global logistics provider respected for delivering a world-class experience.
Offices: 2 Pierce Pl, Suite 2100, Itasca, Illinois 60143, US
