Umluj, Tabuk, Saudi Arabia · On-site
Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, inc…
Skills: Opera PMS, Accor Reservation Systems, Upselling, Guest Communication, Revenue Maximization
Düsseldorf, North Rhine-Westphalia, Germany · On-site
Unternehmensbeschreibung Im 25hours Hotel Das Tour trifft deutsche Gründlichkeit auf französischen Charme. Wir sind ein vielseitiges Team, das gemeinsam wachsen möchte. Nach Feierabend genießen wir gemeinsam Drinks oder …
Skills: Guest Relations, Front Office Management, English Fluency, Reservation Management, Organization
Sydney, New South Wales, Australia · On-site
Company Description Accor is a world-leading hospitality group with over 5,000 properties across more than 110 countries. More than just a global brand, Accor is a community of over 260,000 hospitality professionals who …
Skills: Kitchen Supervision, Food Safety, HACCP, Menu Planning, Stock Control
Düsseldorf, North Rhine-Westphalia, Germany · On-site
Unternehmensbeschreibung In Düsseldorf gehören Restaurant und Bar unter einen Namen: The Paris Club. Er steht für hochkarätige, französische Küche, raffinierte Drinks und für einen unvergleichbaren Ausblick über die Däch…
Skills: Guest Service, Food And Beverage Service, Organization, Teamwork, Time Management
Arles, Provence-Alpes-Côte d'Azur, France · On-site
$2k–$2k/mo
Company Description Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. L…
Skills: Guest Relations, Check-in/Check-out, Reservation Management, Billing, Cash Handling
Düsseldorf, North Rhine-Westphalia, Germany · On-site
Company Description In Düsseldorf, the restaurant and bar share one name: The Paris Club. It stands for top-class French cuisine, sophisticated drinks and an unparalleled view of the city skyline. Not to forget our excel…
Skills: Guest Service, Hospitality, Food and Beverage Service, Teamwork, Organization
Bursa, Marmara Region, Turkey · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Massage Therapy, Body Services, Guest Relations, Upselling, Retail Sales
Guwahati, Assam, India · On-site
Company Description "Why work for Accor? 8 Weekly off in a month. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow …
Skills: Training Needs Assessment, Strategic Learning Planning, E-learning Design, Blended Learning, Instructor Led Training
Bengaluru, Karnataka, India · On-site
Company Description Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern …
Skills: Food Production Planning, Inventory Management, Cost Control, Team Management, HACCP Regulations
Dubai, Dubai, United Arab Emirates · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Mise En Place, Kitchen Supervision, Menu Development, Inventory Management, Food Safety
Bengaluru, Karnataka, India · On-site
Company Description Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms …
Skills: People Management, Financial Management, Operational Management, Facility Maintenance, Safety Compliance
Dubai, Dubai, United Arab Emirates · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Pastry Production, Menu Planning, Food Costing, HACCP, Kitchen Management
Central Jakarta, Java, Indonesia · On-site
Company Description Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business a…
Skills: CCTV Monitoring, Emergency Response, Crowd Control, Fire Safety, First Aid
Pune, Maharashtra, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Financial Analysis, Accounts Receivable, Accounts Payable, Financial Reporting, Microsoft Excel
Pune, Maharashtra, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Accounts Payable, Accounts Receivable, Bank Reconciliation, Financial Forecasting, Oracle
Pune, Maharashtra, India · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Team Management, Housekeeping Operations, Quality Control, Guest Relations, Performance Assessment
Sydney, New South Wales, Australia · On-site
Company Description Accor is a world-leading hospitality group with over 5,000 properties across more than 110 countries. More than just a global brand, Accor is a community of over 260,000 hospitality professionals who …
Skills: Culinary Training, Food Safety, Hygiene Standards, Knife Skills, Cooking Techniques
Hadhdhunmathi, Maldives · On-site
Company Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly…
Skills: Guest activity coordination, Yoga program development, Massage therapy, Aesthetics, Upselling
Makati, Metro Manila, Philippines · On-site
Company Description Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views. Since its op…
Skills: Customer Service, Reservation Management, Communication, Organization, Team Collaboration
Makassar, South Sulawesi, Indonesia · On-site
Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, o…
Skills: Housekeeping Operations, Laundry Management, Budget Management, Staff Recruitment, Staff Training
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Efficiently process individual and group reservation requests using Opera and Accor systems while maximizing revenue through upselling. Coordinate with internal departments to manage arrivals, handle special guest requests, and maintain accurate booking records.
Candidates must have pre-opening experience in luxury hospitality and proficiency in Opera PMS or Accor systems. Strong English communication skills and a professional attitude aligned with ultra-luxury standards are required.
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
RESERVATIONS HANDLING
• PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND
ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.
• RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA
PLATFORMS.
• UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE
REVENUE.
• ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST
INFORMATION.
SYSTEM & REPORTING
• MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND
NO-SHOWS.
• MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND
HOUSEKEEPING TEAMS.
• PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
• ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.
GUEST COMMUNICATION & SERVICE
• HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES,
ETC.).
• COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS,
AND WALK-IN GUESTS.
• RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS
• MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY
STANDARDS.
COORDINATION & COMPLIANCE
• LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS
OR LONG STAYS.
• FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS.
• SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.
PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT
MANDATORY FOR ENTRY-LEVEL).
KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.
STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS).
CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.
ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
