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Full-time, Temporary
professional certificate
Exclusive benefits at Accor group hotels worldwide, Flexible remuneration (restaurant, transport, and private health insurance), Bicycle and scooter parking with charging points, Professional development opportunities, Continuous training via Learn Your Way platform
Posted 8d ago
~40 hrs/week
Spanish
Responsibilities
Responsible for the qualified and autonomous execution of food and beverage service from order taking to delivery. Ensures high quality standards, manages service carts, and maintains a clean workstation to guarantee guest satisfaction.
Requirements
Requires at least 1 year of experience as a Room Service waiter, preferably in luxury hotels or gastronomic restaurants. Advanced proficiency in Spanish and English is required, along with a strong vocation for service and organizational skills.
Full job description
Descripción de la empresa
Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach
A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.
Descripción del empleo
Reportando al Maître y al F&B Operation Manager, será responsable de proporcionar un servicio de calidad que garantice la satisfacción de los clientes, de anticiparse a sus solicitudes y de responder positivamente a las peticiones especiales.
MISIÓN DEL PUESTO:
Responsable de ejecutar de manera cualificada, autónoma y responsable el servicio y venta de alimentos y bebidas desde el inicio hasta la entrega de la comanda.
Atender todas las llamadas con las solicitudes de clientes, anticipándose constantemente a sus necesidades.
Mantener siempre los carros de servicio y bandejas, limpias y preparadas para la próxima orden, siguiendo los estándares marcados.
Las órdenes serán tomadas siguiendo los estándares de Sofitel y los tiempos marcados.
Las comandas se servirán en los tiempos estipulados por los estándares y en la temperatura óptima
Gestionar de forma eficaz su tiempo y productividad durante su turno de trabajo.
Asegurar siempre una estación equipada y limpia para un buen funcionamiento del servicio para uno mismo y sus compañeros.
Preparar adecuadamente tanto la “mise en place”, como la cubertería bien pulida, vasos y todo lo necesario para el servicio.
Colaborar en el montaje, servicio y desmontaje de buffets así como colaborar con sus compañeros en la preparación y desarrollo de acontecimientos especiales.
Tener siempre un conocimiento completo de la carta de comida y bebida, para ser capaz de explicar, recomendar y vender los platos para nuestros clientes.
Seguir y completar las instrucciones dadas por sus superiores dentro del hotel.
Asistir a reuniones de información y departamentales.
Proporcionar un servicio eficiente, amable y profesional a todos los huéspedes.
Requisitos
Experiencia previa de al menos 1 año en posición como camarero de Room Service, se valorará experiencia en hoteles de similar categoría o restaurantes gastronómicos.
Deseable formación específica en Hostelería o Restauración.
Dominar el idioma español e inglés (nivel avanzado), contar con un tercer idioma (se valorará).
Vocación de servicio.
Persona organizada, que sepa gestionar los tiempos, atenta a los detalles y con tolerancia a altos ritmos de trabajo en determinados momentos.
Capacidad para trabajar con cohesión como parte de un equipo.
Contar con la capacidad de centrar la atención en las necesidades del cliente, siempre conservando la calma y siendo cortés y respetuoso.
Excelentes habilidades de comunicación verbal
Información adicional
¿Qué ofrecemos?
Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional.
Retribución flexible con opciones como restaurante, transporte y mutua privada.
Parking para bicicletas y patinetes, con punto de carga.
Un entorno de trabajo dinámico, multicultural y motivador, rodeado de profesionales apasionados por la hospitalidad de lujo.
Oportunidades de desarrollo profesional, tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo.
Formación continua a través de nuestra plataforma Learn Your Way, diseñada para impulsar tu talento y tu crecimiento profesional.
Job-Category: Food & Beverage
Job Type: Temporary
Job Schedule: Full-Time
Related keywords
HospitalityLuxury HotelRoom ServiceFood & BeverageSofitelAccorCustomer SatisfactionGastronomyMise en placeBuffet ServiceLuxury Service Standards
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage