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Full-time
Competitive Salary, Development And Progression Opportunities, Staff Shuttle Service, Complimentary Staff Canteen, Staff Discounts On Food, Beverage And Hotel Stays, Employee Rates For Spa Treatments And Green Fees
Posted 8d ago
~40 hrs/week
Responsibilities
Support the day-to-day management of Front Office and Switchboard operations to ensure a luxury guest experience. Lead, coach, and motivate the reception team while managing staffing levels and operational standards.
Requirements
Candidates should have previous supervisory or management experience within a hotel Front Office environment. Strong leadership, communication skills, and a proactive approach to guest satisfaction are essential.
Full job description
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
We are looking for an enthusiastic Assistant Reception Manager to support the day-to-day operation of our Front Office team. This is an exciting opportunity for someone who is passionate about exceptional customer service, enjoys leading from the front, and wants to develop their career within one of Scotland's most prestigious five-star resorts.
What you will be doing:
As Assistant Reception Manager, you'll play a key role in ensuring our Front Office operation runs smoothly, efficiently and professionally every day. Working closely with the Reception Manager, you'll lead by example, creating memorable guest experiences while motivating and developing a talented team.
Supporting the day-to-day management of Reception and Switchboard operations.
Leading, coaching and inspiring a team of Front Office Supervisors and Reception Agents to deliver exceptional guest service.
Creating a positive, energetic and engaging working environment where colleagues can thrive.
Ensuring every guest receives a personalised, luxury experience that exceeds expectations.
Maintaining the highest standards of service, brand compliance and operational excellence.
Monitoring departmental procedures, audits, cash handling and operational controls.
Working collaboratively with other departments to ensure seamless communication and outstanding guest experiences.
Supporting recruitment, onboarding, training and succession planning within the Front Office team.
Managing rotas and staffing levels to meet business demands while achieving payroll targets.
Driving guest satisfaction scores and departmental objectives, including CES and brand standards.
Leading departmental meetings, daily briefings and regular one-to-one conversations with the team.
Taking ownership of guest concerns and empowering your team to resolve issues confidently and professionally.
Identifying opportunities to improve processes and enhance the overall guest journey.
Supporting the wider hotel operation and carrying out additional duties as required.
Qualifications
What We’re Looking For
We're looking for someone who brings energy, positivity and a genuine passion for hospitality.
You'll ideally have:
Previous supervisory or management experience within a hotel Front Office environment.
A passion for delivering exceptional guest experiences.
Excellent leadership and coaching skills with the ability to motivate others.
Outstanding communication and interpersonal skills.
Strong organisational skills and the ability to prioritise in a busy environment.
Confidence making operational decisions and resolving guest concerns.
A proactive, hands-on approach with excellent attention to detail.
Flexibility to work shifts, including weekends and bank holidays, in line with business needs.
Additional Information
What’s In It For You?
Competitive salary
Opportunities for development and progression across the hotel and wider group
Staff shuttle service to/from St Andrews
Complimentary staff canteen
Staff discounts across food & beverage and hotel stays
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage