São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções …
Skills: Customer Orientation, Teamwork, Proactivity, Effective Communication, Problem Solving
Banff, Alberta, Canada · On-site
Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, art…
Skills: Customer Service, Front Desk Operations, Property Management System (PMS), Communication, Analytical Skills
La Malbaie, Quebec, Canada · On-site
Description de l'entreprise Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu'un hôtel prestigieux : c'est une grande famille qui célèbre l'excellence et le bien-être de chacun.e. En t…
Skills: Housekeeping, Turndown Service, Customer Service, Time Management, Attention to Detail
La Malbaie, Quebec, Canada · On-site
Description de l'entreprise Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu'un hôtel prestigieux : c'est une grande famille qui célèbre l'excellence et le bien-être de chacun.e. En t…
Skills: Culinary Operations Supervision, Food Preparation, Plating, Team Leadership, Staff Training
La Malbaie, Quebec, Canada · On-site
Description de l'entreprise Perché sur les falaises de Charlevoix, face au Saint-Laurent, le Fairmont Le Manoir Richelieu est l'un des grands hôtels historiques du Québec. Depuis plus d'un siècle, il accueille ses hôtes …
Skills: Executive Leadership, Strategic Planning, Hotel Operations Management, Financial Budgeting, Customer Experience Optimization
Louisville, Kentucky, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Room Cleaning, Public Area Maintenance, Laundry Management, Attention To Detail, Time Management
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Valet Parking, Guest Relations, Manual Transmission Driving, Luggage Handling, Communication Skills
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Supervisory Skills, Housekeeping Operations, Staff Training, Quality Control, Inventory Management
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Massage Therapy, Body Treatments, Guest Service, Upselling, Skin Care Knowledge
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Carpet Care, Tile Care, Buffing Machines, Extractors, Preventative Maintenance
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Room Cleaning, Public Area Maintenance, Laundry Management, Sanitization, Attention To Detail
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Customer Service, Cash Handling, Guest Relations, Reservation Management, Communication
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Leadership, Customer Service, Organizational Skills, Multi-tasking, Conflict Resolution
Jeddah, Makkah Region, Saudi Arabia · On-site
Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standa…
Skills: Customer Service, Food & Beverage Management, Staff Scheduling, Inventory Management, POS Systems
Barcelona, Catalonia, Spain · On-site
Company Description The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and…
Skills: Public Relations, Brand Management, Communications Strategy, Partnership Development, Social Media Management
Cernay-la-Ville, Ile-de-France, France · On-site
Description de l'entreprise Paris Society réinvente l’hôtellerie en s’installant dans le monument iconique, l’Abbaye des Vaux-de-Cernay, devenu un des plus beaux hôtels de campagne en France. Ancien monastère cistercien …
Skills: Event Management, Luxury Hospitality, Client Relationship Management, Opera Cloud, Delphi
Paris, Ile-de-France, France · On-site
Description de l'entreprise Hôtel des Années Folles construit en 1928, rendez-vous des artistes et écrivains, des gentlemen et des aventuriers, Le Royal Monceau – Raffles Paris incarne depuis toujours ce je-ne-sais-quoi …
Skills: Banquet Setup, Customer Service, Event Organization, Food and Beverage Service, Teamwork
Roissy-en-France, Ile-de-France, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Building Maintenance, Lighting Replacement, Painting, Plumbing, Locksmithing
Municipality of Jasper, Alberta, Canada · On-site
Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtak…
Skills: Kayaking, Canoeing, Biking, Hiking, Childcare
Mont-Tremblant, Quebec, Canada · On-site
Description de l'entreprise Au cœur des Laurentides, notre hôtel propose une expérience professionnelle unique où excellence et qualité de vie ne font qu'un. Nous croyons fermement que le succès de notre établissement re…
Skills: Organization, Teamwork, Hygiene Standards, Safety Compliance, Waste Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage reception activities to ensure excellence in customer service and improve unit performance. Coordinate hotel occupancy, manage the reception team, and handle operational problems and guest conflicts.
Requires a bachelor's degree in Tourism, Hotel Management, or a compatible field. Must have knowledge of hotel management software and internal reception procedures.
Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites.
Tudo que fazemos vem do coração, e é por isso que somos os maiores na arte de receber, conectar e servir. Somos muito mais do que acomodação e hotéis. Nossa promessa é superar todas as expectativas, promovendo inclusão, cuidados e um serviço impecável.Estamos atentos ao mundo, ao que as pessoas buscam.
Com base na força de nossas equipes e em nosso forte ecossistema holístico de marcas e soluções, estamos abrindo novos caminhos para moldar a hospitalidade de amanhã e inspirar novas maneiras de experimentar o mundo.
Responder pela gestão das atividades da Recepção, garantindo os padrões de excelência no atendimento
ao cliente e contribuindo para o aumento da performance da unidade
Planejar, administrar e coordenar as atividades da área, definindo diretrizes, rotinas de trabalho e
técnicas de abordagem de clientes/hóspedes, orientando equipe, priorizando/distribuindo tarefas e
solucionando os problemas operacionais pertinentes.
• Coordenar a ocupação do hotel, de acordo com a disponibilidade, e orientar o Supervisor (a) de Reservas
ou Assistente de Reservas.
• Conhecer os principais clientes/hóspedes do hotel, garantindo o atendimento de suas necessidades.
• Participar da elaboração do orçamento anual, bem como controlar o real X orçado.
• Conduzir os projetos corporativos sob responsabilidade da Recepção.
• Participar da definição da grade tarifária e dos acordos comerciais.
• Elaborar e propor pacotes promocionais, de acordo com as necessidades identificadas, encaminhando
para aprovação do superior.
• Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
• Manter contato com os demais setores, para solução de assuntos diversos relacionados à área.
• Garantir o suprimento de materiais e equipamentos para execução dos serviços. • Garantir o
cumprimento das metas estabelecidas no contrato de gestão.
• Garantir a execução dos processos e procedimentos do “Autocontrole” da área.
• Coordenar equipe sob sua responsabilidade, selecionando, treinando, avaliando o desempenho e
estimulando o nível de motivação dos colaboradores.
• Fazer a gestão do quadro de colaboradores, admitir, demitir, elaborar escalas de trabalho, revezamento,
férias e demais atribuições de gestão de pessoas, dimensionar equipes, assim como definir padrões de
tempo e qualidade de serviços, dos colaboradores sobre sua gestão.
• Executar outras atribuições correlatas de acordo com a necessidade da área
Mente Aberta
Orientação ao Cliente
Trabalho em Equipe
Proatividade e Iniciativa
Comunicação clara e eficaz
Cordialidade e Simpatia
Boa Capacidade de Resolução de Problemas
Organização e Atenção aos Detalhes
Empatia e Paciência
Discrição e Confidencialidade
Flexibilidade e Adaptabilidade
Procedimentos internos de recepção
Conhecimentos das interfaces com outras áreas do hotel
Software de gerenciamento hoteleiro
Superior completo em Turismo ou Hotelaria ou compatível
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
