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Full-time, Temporary
Posted 46d ago
~40 hrs/week
Responsibilities
Supervise daily F&B outlet operations and lead attendants to ensure efficient service and guest satisfaction. Coordinate with kitchen and bar departments while managing guest requests and maintaining hygiene standards.
Requirements
Requires 2-3 years of F&B service experience, preferably in a 4 or 5-star hotel with prior supervisory experience. Must possess strong leadership skills, English proficiency, and the flexibility to work shifts and holidays.
Full job description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.
Job Description
Key Responsibilities
Supervise and coordinate daily operations of the assigned F&B outlet.
Lead and guide F&B Attendants to ensure smooth and efficient service.
Welcome guests, assist with seating arrangements, and ensure a personalized dining experience.
Monitor service standards, food presentation, and guest satisfaction throughout operations.
Take food and beverage orders accurately and ensure proper service sequence is followed.
Handle guest requests, feedback, and complaints professionally and promptly.
Conduct pre-service briefings and ensure team readiness before each shift.
Coordinate with the kitchen, bar, and other departments to ensure seamless service delivery.
Assist in upselling menu items, promotions, and hotel facilities to maximize revenue opportunities.
Ensure cleanliness, hygiene, and proper setup of dining areas before, during, and after service.
Monitor inventory, operating equipment, and service supplies to ensure availability and proper usage.
Assist in training and coaching new team members on service standards and procedures.
Ensure compliance with hotel policies, brand standards, and food safety regulations.
Qualifications
Qualifications
Minimum 2–3 years of experience in Food & Beverage service, preferably in a 4- or 5-star hotel.
Previous experience as an F&B Captain, Team Leader, or similar supervisory role is preferred.
Strong knowledge of restaurant service procedures and guest handling.
Excellent communication and leadership skills.
Good command of English (spoken and written); additional languages are an advantage.
Strong customer service orientation and ability to handle guest concerns professionally.
Ability to work under pressure in a fast-paced environment.
Good understanding of hygiene, sanitation, and safety standards.
Professional appearance with strong attention to grooming standards.
Flexible to work shifts, weekends, and public holidays.
Job-Category: Food & Beverage
Job Type: Temporary
Job Schedule: Full-Time
Related keywords
Food & BeverageHospitalityLuxury HotelGuest RelationsService StandardsF&B CaptainUpsellingHygiene and SanitationAccorResort Operations
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage