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Full-time
28 Days Holiday, Staff Meals, Free Dry Cleaning For Uniform, Employer Pension Contribution Of 3%, Enhanced Sick Pay, Enhanced Maternity, Paternity And Adoption Pay
Posted 42d ago
~40 hrs/week
Responsibilities
Responsible for day-to-day breakfast service at Mauro Colagreco Restaurants, leading a station and managing commis waiters. Acts as the primary communication link between front and back of house to ensure seamless guest experiences.
Requirements
Requires strong English communication skills and a proven track record of delivering high-level luxury service under pressure. Experience with LQA or Forbes 5* standards in a luxury hotel environment is highly desirable.
Full job description
Company Description
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
This position will be covering the breakfast shift only.
A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service.
Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management.
Responsibilities
Operation
Knowledge of menu and all products served within Mauro Colagreco Restaurants.
Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
Act as the contact point between Front of the House and Back of the House staff.
Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
Explain the dishes to the guest with a knowledgeable and in a professional manor.
Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
Is responsible for serving food orders and removing used dishes and utensils.
Ensure food is served in accordance with safety standards.
Inform restaurant staff about customers’ feedback or requests.
Commit to best possible sustainable practices daily in terms of waste management and purchasing.
Additional responsibilities in absence of line manager or senior employee.
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
Ensure that all potential and real hazards are reported immediately and rectified.
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
Ability to communicate clearly and efficiently in English, both verbal and written.
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
Proven track record of surprising and delighting guests.
To be detail oriented and to work within a team.
Flexibility to respond to a range of different work situation.
Works well within a team environment.
A proven track record and ability to provide high levels of service under pressure.
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that’s a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
Belonging: We celebrate our differences. We support each other and we always stand together.
Integrity: We build trust through mutual respect and being authentic.
Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time
Related keywords
Fine DiningLuxury HospitalityChef de RangGuest RelationsFood & BeverageLQAForbes 5*Table ServiceHospitality ManagementHealth And SafetySustainable PracticesRaffles LondonMauro Colagreco
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage