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Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to fulfill specific business process and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into effective software solutions. The workday often includes collaborating with various stakeholders to ensure that the applications developed align with business goals and provide seamless functionality. Continuous refinement and adjustment of applications to adapt to evolving business demands are also key aspects of the daily routine, ensuring that the software remains efficient and relevant.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement best practices within the team to enhance productivity and quality.
- Facilitate knowledge sharing and mentoring within the team to support professional growth and skill development.
- Coordinate with cross-functional teams to ensure alignment of project objectives and timely delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Experience with integration of contact center solutions into existing business processes.
- Strong understanding of application design and configuration principles.
- Ability to troubleshoot and resolve complex technical issues related to contact center technologies.
- Familiarity with software development lifecycle and agile methodologies.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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