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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
Manage inbound chat interactions with business customers to provide support for billing, products, and technical issues. Identify and capitalize on upselling, cross-selling, and retention opportunities while maintaining accurate CRM documentation.
Requirements
Requires 2-5 years of experience in customer service or digital support roles with proficiency in CRM systems. Candidates must possess excellent written communication skills and the ability to navigate multiple digital platforms simultaneously.
Full job description
Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications:Any Graduation Years of Experience:1 to 3 years Language - Ability:English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? These interactions span a range of support areas, including billing and payments, digital services, product and service enquiries, handset and device support, general or ad-hoc queries, and account administration. Throughout these engagements, it is important to identify and capitalise on value-added opportunities that support sales, drive revenue growth, and strengthen customer retention within the channel.
The Business Inbound Messaging (Chat) Agent is responsible for supporting business customers through digital messaging channels, providing timely and effective assistance across a wide range of account, product, and service-related enquiries. Operating at a Senior Analyst level, this role requires strong digital communication skills, commercial awareness, and the ability to identify and capitalise on value-added opportunities that drive sales, support revenue growth, and enhance customer retention. Agents play a key role in delivering a seamless and efficient customer experience while contributing to broader business objectives.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? "Excellent written communication skills with the ability to engage customers clearly and professionally via chat.
Strong commercial awareness with the ability to identify and act on sales and retention opportunities.
Advanced problem-solving and analytical skills.
Ability to manage multiple concurrent chat conversations effectively.
High attention to detail and accuracy in CRM documentation.
Strong digital literacy and ability to navigate multiple systems simultaneously.
Ability to work independently and demonstrate ownership of customer outcomes.
Resilience and adaptability in a fast-paced, performance-driven environment."
"2-5 years o experience in customer service, digital support, or inbound messaging roles (B2B experience preferred).
Experience supporting customers through live chat or digital messaging platforms is strongly preferred.
Proficiency in CRM systems and digital engagement tools.
Telecommunications or technology sector experience is advantageous.
Demonstrated ability to meet or exceed service and commercial performance targets." Roles and Responsibilities: "Manage inbound chat interactions with business customers via digital messaging platforms.
Provide support across key service areas, including:
Billing and payment enquiries
Digital services support
Product and service enquiries
Handset and device troubleshooting and assistance
General and ad-hoc queries
Account administration and maintenance
Resolve customer issues promptly while maintaining high service quality standards.
Identify upselling, cross-selling, and retention opportunities during customer interactions.
Guide customers through digital processes and self-service tools where appropriate.
Accurately document customer interactions, actions taken, and outcomes within CRM systems.
Ensure compliance with internal procedures, data protection standards, and regulatory requirements.
Collaborate with internal teams to resolve complex or escalated issues.
Support continuous improvement by sharing insights on customer trends, issues, and opportunities."Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
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- False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Management ConsultingSystems Integration and TechnologyBusiness Process Outsourcingand Application and Infrastructure OutsourcingInfrastructureData ManagementSoftwareOutsourcingManufacturingConstruction
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Management ConsultingSystems Integration and TechnologyBusiness Process Outsourcingand Application and Infrastructure OutsourcingInfrastructureData ManagementSoftwareOutsourcingManufacturingConstruction