Worcester, Massachusetts, United States · On-site
$20/hr–$23/hr
Position Summary: Patient Services Representatives Floor Lead supports the Director of Patient Services in managing the PSRs in their respective floors while performing their day-to-day tasks. The Floor Lead will need to…
Skills: Patient Services Management, Insurance Verification, Appointment Scheduling, Co-pay Collection, Patient Flow Optimization
Worcester, Massachusetts, United States · On-site
$32/hr–$50/hr
“Hot Jobs & Cool Treats- Clinical Hiring Event, August 4th 2pm-4pm” Come meet with our leaders at St. Vincent Hospital to explore clinical opportunities. RNs, Surgical, Sterile, CT, Ultrasound Techs and More! (New Grads …
Skills: Nursing, Surgical Care, Sterile Processing, CT Technology, Ultrasound Technology
Worcester, Massachusetts, United States · Hybrid
Who We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the st…
Skills: Water Quality Assessment, Data Management, Supervisory Leadership, Clean Water Act Compliance, QA/QC
Worcester, Massachusetts, United States · On-site
$29/hr–$53/hr
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
Skills: Cell Culture, Bioreactor Operation, Aseptic Technique, Media Preparation, Laboratory Maintenance
Isuzu Veterans Apprenticeship Program (IVAP)Worcester, Massachusetts, United States · On-site
Ballard Isuzu Truck of Worcester, Massachusetts is seeking Military Veterans with mechanical experience who are interested in beginning a rewarding career as an Isuzu Service Technician. This opportunity is part of the I…
Skills: Diesel Mechanics, Heavy Equipment Maintenance, Automotive Repair, Aircraft Maintenance, Generator Maintenance
Worcester, Massachusetts, United States · On-site
$19/hr–$24/hr
A Day in the Life: Are you a people person with a knack for leadership? We're on the hunt for a vibrant and customer-centric Assistant Customer Service Manager to join our dynamic team! In this role, you'll be the right-…
Skills: Leadership, Customer Service, Staff Training, Supervision, Conflict Resolution
Worcester, Massachusetts, United States · On-site
$22/hr–$26/hr
A Day in the Life: We're looking for an Evening Manager to lead our grocery store team during evening and closing shifts. You'll oversee staff, ensure excellent customer service, manage inventory, and keep the store safe…
Skills: Retail Management, Leadership, Customer Service, Inventory Management, Conflict Resolution
Worcester, Massachusetts, United States · On-site
$250k–$350k/yr
DENTIST OWNED Dental Dreams is owned and operated by our original founding dentist. We have been in practice for over 20 years, making decisions based upon what is best for our patients from a dentist’s perspective…
Skills: General Dentistry, Treatment Planning, Clinical Dentistry, Patient Care, Digital Dentistry
Worcester, Massachusetts, United States · On-site
$80k–$90k/yr
Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individ…
Skills: Retail Banking, Sales Management, Leadership, Coaching, Customer Experience
Worcester, Massachusetts, United States · On-site
$39/hr–$61/hr
The Patient Safety Officer will have primary oversight of the facility-wide patient safety program. This leadership role will direct others within the facility towards process improvements to support the reduction of med…
Skills: Patient Safety Oversight, Process Improvement, Safety Assessments, Risk Management, Quality Improvement
Worcester, Massachusetts, United States · Remote Solely
Fisher Agencies is seeking driven individuals for our Fast Career Track in Sales, designed for those looking to build a rewarding career with unlimited growth potential. This fully remote opportunity offers the chance to…
Skills: Sales, Communication, Relationship Building, Leadership, Mentorship
Worcester, Massachusetts, United States · Hybrid
Who We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the st…
Skills: Water Quality Assessment, Data Management, Supervisory Leadership, Clean Water Act Compliance, QA/QC
Worcester, Massachusetts, United States · On-site
$19/hr–$30/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.00 - $30.34 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Transportation, Patient Positioning, Customer Service, Infection Control, Basic Life Support
Worcester, Massachusetts, United States · On-site
$17/hr–$32/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.43 - $32.94 Please not…
Skills: Vital Signs Recording, EKG, Phlebotomy, Point of Care Testing, Patient Documentation
Worcester, Massachusetts, United States · On-site
$68k–$84k/yr
Overview SUMMARY OF POSITION: Under the general direction of the Sr. Department Administrator, or designee, the Grant and Contract Specialist III is responsible for performing diversified and complex administrative, fina…
Skills: Pre-award Administration, Post-award Administration, Budget Preparation, Fiscal Analysis, Grants Management
Worcester, Massachusetts, United States · On-site
Full-Time | Nationwide Travel (100%) | Paid Training Posted Companies is the brand representing three operating entities: PostedPM – Commercial project management; TradePosted – Facilities maintenance; and GuidePosted – …
Skills: Commercial Interior Installation, Field Leadership, Project Coordination, Blueprint Reading, Crew Management
Worcester, Massachusetts, United States · On-site
$20/hr–$28/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.60 - $28.59 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Care, Treatment Planning, Milieu Safety Assessment, De-escalation, Vital Signs Monitoring
Shrewsbury, Massachusetts, United States · On-site
$16/hr–$31/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please not…
Skills: Patient Scheduling, Insurance Verification, Medical Transcription, Microsoft Office Suite, Electronic Health Records
Worcester, Massachusetts, United States · On-site
$19/hr–$33/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.25 - $33.33 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Food Preparation, Meat Cutting, Baking, Roasting, Grilling
Worcester, Massachusetts, United States · On-site
Overview Compensation Range: Admit: $125, ROC: $100, Recert: $85, Eval: $75, Routine: $50, Hourly Rate: $50 Looking for a career that makes a difference every day? Discover a rewarding career at Enhabit Home Health & Hos…
Skills: Physical Therapy, Patient Assessment, Mobility Improvement, Fall Prevention, Spine Safety
Worcester, Massachusetts, United States • On-site
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Oversees Patient Services Representatives to ensure accurate patient check-in, insurance verification, and efficient scheduling. Manages front desk operations, staff coverage, and resolves patient concerns to maximize satisfaction.
Requires 2-4 years of college, post-high school training, or certification. Candidates must have at least 6 months of experience as a Patient Services Representative.
Position Summary:
Patient Services Representatives Floor Lead supports the Director of Patient Services in managing the PSRs in their respective floors while performing their day-to-day tasks. The Floor Lead will need to make sure that Patient Services Representatives assist patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out.
• Oversee Patient Services Representatives in delivering comprehensive patient support including demographic/insurance verification and updates UDS), appointment management (scheduling, rescheduling, canceling), patient check-in/out processes, and co-pay collection
• Ensure timely distribution of patient education materials and resolution of medical provider tasks
• Maintain current patient waitlists and manage same-day access scheduling needs
Quality Assurance and Patient Flow:
• Monitor adherence to established workflows and recommendations from Director of Patient Services and Operations
• Ensure efficient patient flow and consistent high-quality service delivery
• Address patient concerns through problem-solving, de-escalation, and coordination with medical teams to maximize patient satisfaction
• Collect and file patient complaints in Compliatric system
Administrative and Financial Oversight:
• Ensure collection of co-pays and outstanding balances, including promotion of Sliding Fee Scale benefits to eligible patients
• Coordinate submission of collected copays and balances to Accounts Payable
• Verify staff completion of dedicated work queues, Department Appointment Report (DAR) reconciliation, and daily end-of-day reviews
Staff Management and Coverage:
• Maintain adequate front desk coverage during operational hours and lunch periods
• Ensure staff follow appropriate scheduling guidelines and maintain organized, clean, efficient work environments
• Serve as primary communication liaison for Patient Services team regarding operational issues and scheduling challenges
One of the following combinations of education and employment experience must be met to be considered for the position:
Education and Experience:
• 2- 4 years college, post-high school training or certification required.
• At least 6 months experience as a Patient Services Representative
Reports to the Director of Patients Services Representative
We are dedicated to improving the health and well-being of all residents in the Greater Worcester area.
Family Health Center of Worcester is dedicated to improving the health and well-being of all residents in the Greater Worcester area, especially culturally diverse populations, by providing access to affordable, high quality, integrated, comprehensive, respectful, primary health care and social services, regardless of patients' ability to pay. Family Health Center provides comprehensive family health services at 16 locations including clinical sites in Worcester, Southbridge, and Webster, and WIC nutrition sites in Worcester and Millbury. Family Health Center provides culturally competent health services in 55 languages. Family Health Center is a Federally Qualified Health Center, meeting the highest standards of quality in the industry. Family Health Center is a National Committee on Quality Assurance Patient Centered Medical Home, Level 3 - the highest standard of coordinated primary care.
Offices: 26 Queen Street, Worcester, MA 01610, US
