Register Nurse Care Manager - Middlesex /Worcester County - Hybrid
Middlesex County, Massachusetts, United States · Hybrid
$95k–$105k/yr
Mid level$891M raised
Job Description: Hybrid position combining field-based and remote work. Expected work allocation is approximately 70% in the field and 30% remote; actual allocation may vary based on business, operational, and member car…
Skills: Care Management, Clinical Assessment, Case Management, Medication Reconciliation, Chronic Disease Management
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Skills: Nursing, Patient care, Medication administration, Treatment planning, Medical assessment
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Skills: Behavioral health support, Milieu management, Client supervision, Documentation, Medication observation
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Skills: Radiological services, Patient care, Medical terminology, CPR, BLS
Residential Solar Sales Consultant – Warm Leads Uncapped Commission | Warm Leads | Solar + Roofing Income Opportunities Trinity Solar is a leader in residential solar and home energy solutions, helping homeowners lower c…
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GNC - General Nutrition Centers
Sales Associate - PT
Worcester, Massachusetts, United States · On-site
Entry level
About GNC Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, consta…
ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division ( Central MA Regional Office- Worcester)
Worcester, Massachusetts, United States · On-site
Entry level
Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received. To apply, follow the link below to the Attorney General’s Office direct application page. www.mass.…
Skills: Administrative support, Data entry, Customer service, Microsoft PowerPoint, Microsoft Outlook
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Skills: Interpersonal Skills, Business Management, Networking, Sales, Client Service
At Imperial, we sell, distribute, and service General Merchandise, Seasonal Products, and Health/Beauty/Wellness Products to our customers. As a General Warehouse Team Member, you will be cross trained in various roles t…
Skills: Warehouse operations, Stocking, Order picking, Shipping, Pallet jack operation
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Skills: Customer service, Automotive parts knowledge, Inventory management, Sales, Communication
ADMINISTRATIVE COORDINATOR | Consumer Advocacy & Response Division ( Central MA Regional Office- Worcester)
Worcester, Massachusetts, United States · On-site
Entry level
Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received. To apply, follow the link below to the Attorney General’s Office direct application page. www.mass.…
Skills: Administrative support, Data entry, Customer service, Microsoft PowerPoint, Microsoft Outlook
Under the general supervision of the rehab manager, the student therapist II performs all the duties of a physical therapist in the state of Massachusetts. All documentation must be reviewed and signed off by a licensed …
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca…
Skills: Epic Systems Analyst, Epic Referrals, Cadence, Care Coordination, Workflow design
Direct Care Worker I - South Central MA Area - Full and Part Time Positions - Continuous Posting
Worcester, Massachusetts, United States · On-site
Entry level
This is an open and continuous posting for Full-Time and Part-Time positions on multiple shifts throughout the South Central MA Area of the Central/Western Region of DDS. The Department of Developmental Services (DDS) se…
Skills: Direct care, Crisis intervention, Behavioral support, Habilitative programming, Activities of daily living
Direct Care Worker I - North Central MA Area - Full and Part Time Positions - Continuous Posting
Worcester, Massachusetts, United States · On-site
Entry level
This is an open and continuous posting for Full-Time and Part-Time positions on multiple shifts throughout the North Central MA Area of the Central/Western Region of DDS. The Department of Developmental Services (DDS) se…
Skills: Direct care, Crisis intervention, Behavioral support, Activities of daily living, Record keeping
Worcester, Massachusetts, United States · Remote OK
$92k–$164k/yr
Mid level$7.6B raised
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca…
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$95k–$105k/yr
Full-time
professional certificate
Health Insurance, Life Insurance, Retirement Benefits, Equity Program, Paid Time Off, Vacation
Posted 13d ago
~40 hrs/week
Responsibilities
The RN Care Manager manages a panel of clinically complex members by creating and overseeing personalized care plans to improve health outcomes. They coordinate care with interdisciplinary teams and external providers while addressing quality gaps and transitions of care.
Requirements
Candidates must be a graduate of an accredited school of nursing (RN) with at least 3 years of experience. Strong critical thinking, clinical judgment, and proficiency in communication and remote engagement technology are required.
Full job description
Job Description:
Hybrid position combining field-based and remote work.
Expected work allocation is approximately 70% in the field and 30% remote; actual allocation may vary based on business, operational, and member care needs.
The RN Care Manager (RNCM) manages a panel of clinically complex members to support impactable clinical programs, quality gap initiatives and ED and IP utilization. The RNCM collaborates with members to create a care plan and oversees progress to the plan, frequently reassessing needs while moving members toward clinical program and pathway graduation. The RNCM coordinates closely with both the integrated Cityblock Care Team as well as external providers and community partners.
Key Responsibilities
Receives members from the engagement and central teams, clearly communicating program expectations, including duration and goals.
Completes self-efficacy and condition-specific screeners during the assessment and intake phase, along with behavioral health screeners like PHQ-9, GAD-7, AUDIT, and DAST-10 to identify behavioral health needs. Refers members to behavioral health programs as needed.
Conducts in-person clinical examinations when appropriate and collaborates with care team members to determine member placement in programs of varying intensity.
Prepares for and actively participates in case conferences, leading discussions when necessary.
Develops a care plan in collaboration with the member, addresses social needs with the support of the Community Health Partner and supports members in achieving their care plan goals through coordinated and comprehensive care efforts
Conducts regular clinical visits and follow-ups per clinical program and pathway guidelines, monitoring routine therapeutic interventions and addressing member needs promptly.
Collaborates with the care team to support a panel of assigned members, providing clinical assistance in health maintenance, chronic disease management, and co-occurring psychiatric disorder support.
Performs medication reconciliation, administration, compliance, and education as part of member care.
Addresses quality gaps prioritized by the contracted company and ensure thorough chart documentation and coding (ICD or CPT) to validate gap closures.
Utilizes care facilitation tools, electronic health records, and scheduling platforms to gather data, document member interactions, organize information, track tasks, and communicate with team members and community resources.
Success Metrics
Members have an active care plan and are enrolled into appropriate clinical programs based on identified needs
Support members in progressing toward and completing care plan goals and program graduation
Closure of quality gaps for members on assigned panel
Completion of accurate and timely documentation
Effective collaboration with interdisciplinary care team members
Effective coordination of care with external providers and community resources
Support members through inpatient and ED transitions of care
Job Requirements
Professional Experience & Knowledge
Education: Graduate of an accredited school of nursing (R.N.)
Experience: 3+ Years of experience
Problem Solving: Strong critical thinker with sound clinical judgment who makes complex decisions independently and knows when to collaborate. Identifies system barriers to care and develops creative, practical solutions. Demonstrates a growth mindset and openness to innovative approaches to improve outcomes.
Communication: Strong written and verbal communicator across phone, text, virtual, and in-person settings. Comfortable using technology to engage members remotely. Applies Motivational Interviewing and Trauma-Informed Care principles to build trust. Effectively translates clinical information for non-clinical audiences and actively listens to understand and address needs.
Behavioral Competencies
Member Advocate
Mission Driven: Balances competing priorities by choosing the path that best aligns with service to members and inclusive processes.
Compassionate Care: Identifies and responds to member needs proactively and suggests improvements that enhance the member experience.
Business Acumen: Applies understanding of government-funded care to make better recommendations and improve processes.
Team Builder
Collaboration: Adapts collaboration style to build understanding and bridge communication gaps and encourages others to share ideas.
Team Effectiveness: Helps improve how the team works together through observations and feedback.
Engaged Culture: Highlights others’ contributions and drives small but meaningful and inclusive actions to contribute to team morale, safety, and engagement.
Results Driver
Strategic Clarity: Helps peers stay aligned by translating broader goals into clear team action, identifies misalignment, and proposes solutions to bring clarity and focus.
Proactive Approach: Spots gaps or roadblocks early and proposes ways around them, demonstrating resourcefulness and persistence even when projects are ambiguous or difficult.
Accountability: Uses metrics and data to evaluate impact and refine their approach, holding self and others to reliably high standards.
Growth Agent
Development: Invests time in personal development that aligns with business needs and supports learning within the team by sharing knowledge or tools.
Adaptability: Helps translate abstract or evolving strategies into actionable work informed by business context and pushes through discomfort to deliver results and learn in new territory.
Innovation: Challenges assumptions thoughtfully and constructively and applies creative problem-solving to ambiguous or evolving work.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
$95,000 - $105,000
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Cityblock was founded in 2017 as the first tech-driven provider for communities with complex needs. We deliver better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes. Our tech enables scale by bringing together practical information, coordination, and communication for our members and our care teams.
We are adamant about building a radically better member experience for people living in lower-income neighborhoods that have never been prioritized. And we won’t be satisfied with anything less than transforming the way that health services are delivered in previously underserved communities across the U.S. Join us! cityblock.com/careers
Offices: 55 Washington St, Brooklyn, New York 11201, US · 546 Eastern Pkwy, Brooklyn, New York 11225, US · 755 Highland Oaks Dr, Suite 204, Winston-Salem, North Carolina 27103, US · 624 Quaker Lane, Suite C-200, High Point, North Carolina 27262, US · 1439 E Cone Blvd, Greensboro, North Carolina 27405, US