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The Customer Service Agent provides front-line support to patrons by assisting with ticket purchases, event information, and season subscriptions. They are also responsible for staffing the box office counter and managing accessibility needs during live performances.
Candidates should possess excellent customer service, communication, and organizational skills with the ability to work in a fast-paced environment. Previous call center experience is preferred, along with proficiency in standard computer programs and database systems.
JOB SUMMARY
Proctors Collaborative is the Capital Region’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We are changing expectations about how the arts serve a community.
Proctors Collaborative seeks a full-time, benefits-eligible Box Office Customer Service Agent (CSA) to serve in a professional, front-line position. Our CSA team is an essential part of our patrons’ experience with Proctors, Capital Repertory Theatre, and Universal Preservation Hall. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face, telephone, mail, and e-mail.
ESSENTIAL DUTIES & RESPONSIBILITIES:
POSITION QUALIFICATIONS:
PAY RATE: $17.51 per hour
Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences, and we strive to treat everyone with fairness and respect.
Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age or any other characteristic protected by law.
432 State Street
Schenectady, NY 12305
Please apply online at proctors.org or send your resume to the address above.
We are changing expectations about how the arts can serve a community.
Through arts and community leadership The Proctors Collaborative is a catalyst for excellence in education, sustainable economic development and rich civic engagement to enhance the quality of life in the greater Capital Region.
Offices: 432 State St., Schenectady, NY 12305, US · 25 Washington St, Saratoga Springs, New York 12866, US · 111 N Pearl St, Albany, New York 12207, US
