Novaspect, Inc., an Emerson Impact Partner and a global leader in automation systems and solutions, is currently seeking a proactive, technically skilled IT Support Technician II to join our team. This role is the techni…
Skills: Microsoft 365 E5, Active Directory, Entra ID, Microsoft Intune, Windows Autopilot
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30/hr–$34/hr
Full-time
bachelor degree
Paid Time Off, Vacation Days, Holidays, Paid Sick & Safety Time (PSST), 401K With 6% Company Match, Employee Stock Ownership Plan (ESOP)
Posted 71d ago
~40 hrs/week
Responsibilities
Serve as the primary escalation point for Tier 1 support, handling root-cause analysis and resolution for complex IT issues. Manage Microsoft 365 administration, endpoint deployment via Intune, and maintain the stability of network and server infrastructure.
Requirements
Requires a Bachelor's degree in IT or equivalent experience with 3-5 years of professional IT support experience. Must have strong hands-on expertise with Windows 11, Microsoft 365 E5, and identity management tools.
Full job description
Novaspect, Inc., an Emerson Impact Partner and a global leader in automation systems and solutions, is currently seeking a proactive, technically skilled IT Support Technician II to join our team.
This role is the technical backbone between frontline support and our senior Systems, Network, and Security teams, handling escalated support requests and contributing to the stability and security of our IT environment. It demands advanced troubleshooting, strong communication, and hands-on experience with enterprise tools in a Microsoft-centric, security-conscious environment.
IT Tier 2 Support Technician Essential Duties & Responsibilities:
Support & Escalation Ownership
Serve as the primary escalation point for Tier 1 Help Desk tickets, delivering timely, accurate root-cause analysis and resolution
Act as both Level 1 and Level 2 responder depending on staffing and incident severity
Own tickets through resolution - including user communication, documentation, and handoff when further escalation is required
Manage support queues; ensure accurate ticket categorization, prioritization, and closure against SLA targets
Participate in IT projects, system rollouts, and process improvements
Microsoft 365 & Identity Administration
Administer and support the Microsoft 365 E5 suite: Exchange Online (including shared and non-user mailboxes, calendars), Microsoft Teams (including basic Teams Phone support), and OneDrive and SharePoint Online (basic to advanced administration)
Support Active Directory (on-prem) and Entra ID tasks: user provisioning and deprovisioning, security and distribution group management
Support MFA and identity-related troubleshooting (hybrid identity / Azure AD Connect / SSO)
Endpoint, Mobile & Device Management
Deploy Dell Windows 11 laptops using Microsoft Intune, Windows Autopilot, and PDQ Deploy
Handle onboarding/offboarding, including hardware setup, software provisioning, and access management
Manage endpoint and mobile devices via Intune, including enrollment, policies, and troubleshooting
Perform firmware, BIOS, and driver updates using Dell Command Update
Security, Compliance & Monitoring
Provide Tier 2 support for endpoint security tools (e.g., CrowdStrike)
Manage phishing response using KnowBe4 PhishER
Monitor and remediate unauthorized software
Support compliance activities, including audits and access reviews
Use monitoring tools (PRTG, Zabbix) to identify and resolve issues
Networking, Servers & Infrastructure Support
Troubleshoot network connectivity: DNS, DHCP, TCP/IP, wired and wireless access, and VPN
Support Dell servers in Hyper-V environments (basic VM operations and monitoring)
Support endpoints with WSUS / Intune / third-party application patching
Manage conference room AV equipment, performing proactive health checks to ensure reliability and resolve issues before meetings
Collaborate with Network, System, and Cybersecurity Admins on complex issues and infrastructure initiatives
Asset, Inventory & Lifecycle Management
Maintain Freshservice asset management for inventory tracking and lifecycle updates
Support system improvements and audits
Manage hardware shipments, inventory, and ordering devices
Documentation, Training & Knowledge Sharing
Maintain and enhance knowledge base, SOPs, and policies
Deliver end-user training on Microsoft 365 and related tools
Mentor Tier 1 technicians and interns, sharing knowledge and elevating the team
IT Tier 2 Support Technician II Education, Skills, & Experience:
Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent hands-on experience
3-5 years of progressive professional IT support experience in a business environment, with demonstrated time in a Tier 2 Help Desk or equivalent role
Strong hands-on experience with Windows 10/11, Microsoft 365 E5, Autopilot, and Active Directory required
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong troubleshooting methodology, documentation discipline, and professional communication skills
Experience with mobile device support and Microsoft Intune
ITSM & asset management tools: Freshservice, PDQ
Familiarity with endpoint protection platforms (CrowdStrike or similar)
Solid grasp of networking fundamentals and remote access technologies
Genuine curiosity to solve problems and have strong customer-service mindset
IT Tier 2 Support Technician Additional Requirements
Understanding of the principles of ITIL 4 Foundation
Experience with or understanding of Exchange Online and Microsoft Teams administration
Mobile administration: Apple Business Manager, Verizon Admin Portal
Familiarity with PowerShell scripting for automation and diagnostics
Exposure to hybrid identity environments (Azure AD Connect, SSO)
IT certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop / Endpoint Administrator, or equivalent
IT Tier 2 Support Technician Physical Requirements
Ability to lift up to 50 lbs
Ability to grasp and manipulate small objects/tools; frequent use of small hand tools and electronic test equipment
Repetitive hand motions
Ability to stoop, crawl, and crouch while working on equipment on hands and knees
Prolonged use of computer and telephone
Occasional irregular hours
Ability to drive Company vehicles and frequent territory-wide travel
Ability to use a standard 8-foot ladder safely for pulling and adjusting cables in the ceiling
IT Tier 2 Support Technician Pay:
Hourly Rate Range: $30.00 - $34.00
Eligible for OT
The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
IT Tier 2 Support Technician Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Referral bonus
Novaspect is a 2025 Great Place to Work® Certified company
IT Tier 2 Support Technician Schedule:
Monday - Friday: 7:30am - 4:30pm
This role is fully on-site (Monday–Friday) for the first six months, with eligibility for a 2-day remote / 3-day in-office hybrid schedule thereafter based on performance
Who We Are:
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.
Related keywords
Microsoft 365Exchange OnlineMicrosoft TeamsOneDriveSharePoint OnlineEntra IDAzure AD ConnectSSOWindows 11Microsoft IntuneWindows AutopilotPDQ DeployDell Command UpdateCrowdStrikeKnowBe4 PhishERPRTG
Certified Industrial Valve Repair, Maintenance, and Testing: Trust. Quality. Experience.
Industry
Industrial Automation
Company size
11-50 employees
Founded
1930
LinkedIn followers
1,641
Midwest Valve Services repairs all types and makes of valves for various process industries such as chemical, refinery, power, ethanol, oil & gas, and many others.
Our certified technicians test, repair, and rebuild all type of valves including control valves, pressure relief, gate, globe, check, ball, butterfly, plug, knife gate, boot, diaphragm, shutter, and other types of valves, control valves, tank vent valves, and many others.
Utilizing state-of the-art diagnostic, measurement, weld repair, and machining
equipment, we provide comprehensive valve repair regardless of valve type,
pressure class, or manufacturer.
We are National Board certified for repair of safety and relief valves, regardless of manufacturer, media, or pressure class.
We offer secure on-line records of survey, testing and repair available through our website. We feature a Mobile Valve Shop repair trailers, on-site rebuilding, and AccuTEST® electronic pressure relief valve testing system. We offer OEM assembly available for Anderson Greenwood, and Crosby valves. Emerson LifeCycle certified control valve diagnostic evaluation, repair, and calibration.
Valve Actuator Services:
• We offer local repair and exchange programs for pneumatic, electric, and hydraulic actuation.
• We offer valve seals, O-ring, and bearing upgrades available for most cylinders.
• Complete motor operator repair including control electronics, limit / torque switches, gear drives, and motors.
• Complete hydraulic operator repair including controls, servo valves, cylinders, accumulators, and motors.
•Trust • Certified Technicians • Quality Control • Experience
• Code and Insurance Compliance • Reliability • Maintenance and Planning Expertise • Turnaround Success • Documentation
Shutdown, Turnaround, Outage (STO) Process:
• Set the test and evaluation scope.
• Test and evaluate utilizing state-of-the-art equipment and software:
• Emerson FlowScannerTM and AMS ValveLinkTM
Offices: 112 South Ridge Road, Minooka, Illinois 60447, US · 425 Plumer St, Wausau, Wisconsin 54403, US · 2901 37th St NW, Mandan, North Dakota 58554, US