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Skills: Team leadership, Staff training, Performance management, KPI tracking, Customer service
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Skills: Group fitness instruction, Customer service, Communication skills, Class management, Safety compliance
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Colorado Springs, Colorado, United States · On-site
Mid level
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Fort Walton Beach, Florida, United States · On-site
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Fort Walton Beach, Florida, United States · On-site
Entry level
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Full-time
Bonus, Competitive salary, Employee discounts, Free uniforms, Opportunity for advancement, Paid time off
Posted 4d ago
~40 hrs/week
Responsibilities
The Assistant General Manager supports the General Manager in overseeing daily gym operations, including staff supervision, training, and performance monitoring. They are responsible for ensuring high-quality member experiences, managing facility assets, and driving new member sales and integration.
Requirements
Candidates must have at least 2 years of management experience in a fitness or customer service environment. Proficiency in managing KPIs, labor control, and leading teams is required, along with the ability to obtain CPR/AED certification.
Full job description
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Assistant General Manager| Fit Fusion
Overview
The assistant general manager supports a high-performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training, development and supervision of the MSR team, the assistant general manager plays a pivotal role in the day-to-day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.
Responsibilities
Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
Lead by example by delivering personal and team performance targets.
Manage team member performance standards, with on-going development, training, and coaching.
Assist and support to the General Manager in the areas such as, but not limited to:
Scheduling and labor management
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to impact new member sales.
New member acquisition and member integration into all services and programs offered,
Team member goal setting, development plans, and regular staff meetings
Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,
Involvement and supervision in all front desk and Kid’s Crunch related activities
Maintain clean facility and oversee that equipment is maintained.
Daily Cleaning Checklist and facility/equipment work order oversight.
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,
Ensure consistent compliance with all Crunch policies, procedures, and service standards.
Requirements
2 years of fitness facility and/or customer service-oriented management experience.
Experience executing objectives quickly and effectively managing key KPI’s.
Experience leading and/or supervising employees preferred.
CPR/AED certification required (can be obtained within 30 days of hire)
Understanding of labor control, optional staffing levels and controls overtime.
Clear communication skills, demonstrating confidence.
Reporting Structure
Reports directly to the General Manager.
Works in conjunction with the Fit Fusion management team.
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness