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Full-time
Employee discounts, Flexible schedule, Opportunity for advancement
Posted 73d ago
~40 hrs/week
Responsibilities
The representative is responsible for delivering an exceptional member experience through engagement, retention, and professional customer service. Key duties include managing membership sales, handling check-ins, and maintaining the cleanliness and organization of the front desk area.
Requirements
Candidates should ideally have at least one year of experience in a service-oriented role and strong communication skills. A CPR/AED certification is required, which can be obtained within 30 days of hire.
Full job description
Benefits:
Opportunity to earn commission
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Free uniforms
Wellness resources
Member Service Representative| Fit Fusion
Overview
The Member Services Representative (MSR) plays a key role throughout the life of the club. During pre-opening they contribute to the launch of a new Crunch Fitness for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. They build excitement for a fiercely fun fitness environment within the community and assist in creating meaningful connections with members both current and prospective.
During preopening the MSR helps introduce prospective members to the Crunch Fitness experience, educates individuals about membership options and club amenities, and inspires them to take the first step toward achieving their fitness goals. Through enthusiastic interactions, relationship building, and sales-focused conversations, this position supports presale membership goals while helping establish a strong presence in the local market.
Responsibilities
Greets all members & guests with a focus on member engagement and retention.
Responsible for hitting personal lead generation goals of 5 leads per hour through business to business outreach and local events daily
Assists with membership, retail and tanning product sales.
Promotes membership privileges including tanning, group fitness, small group training and childcare.
Delivers on new member enrollment expectations.
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
Answers phones in a courteous, helpful, professional manner
Communicates special events to prospective members, members, and guests.
Facilitates all member requests or forwards to a manager.
Maintains a professional and courteous disposition.
Is an expert in all club facility, services, programs and schedules/hours of operation.
Maintains a clean and organized work area,
Able to navigate all stations of the front desk area, including: check-in, Relax & Recover, guest services, and membership sales.
Performs opening and closing checklist and duties.
Requirements
Minimum 1 year of experience in a service-oriented position preferred.
Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50lb.
Physical effort required for daily duties include prolonged standing and walking.
Reporting Structure
Reports directly to the General Manager and Assistant General Manager.
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness