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$45k–$50k/yr
Full-time
Paid time off, Paid holidays, Health insurance, Dental insurance, Vision insurance, Peak Results membership
Posted 32d ago
~40 hrs/week
Remote in Texas, United States
Responsibilities
The specialist manages multi-location SMS and email communication campaigns to drive membership growth and retention. They are also responsible for public relations, including writing press releases and managing media relationships to increase brand visibility.
Requirements
Candidates should have 2+ years of experience in marketing communications or digital messaging campaigns. Proficiency in email/SMS marketing tools and strong written communication skills are required.
Full job description
Communications & Outreach Specialist
Department: Marketing Reports To: Marketing & Communications Manager Schedule: Full-time, salaried position requiring flexibility to meet business communication timelines and campaign deadlines Location: Fully Remote Salary: $45,000 – $50,000 annually DOE Benefits: Paid time off, paid holidays, health, dental, vision, Peak Results membership, employee discounts
Position Overview
Fit Fusion’s marketing team manages internal and external communications across a rapidly expanding network of Crunch Fitness locations. The Communications & Outreach Specialist plays a key role in developing, implementing, and optimizing multi-location member and prospect communications across digital messaging platforms, including email and SMS marketing channels.
This role is responsible for managing campaign messaging, evaluating audience engagement strategies, and ensuring communication initiatives align with brand standards, operational priorities, and business growth goals. The Communications Specialist collaborates with marketing leadership and cross-functional teams to translate marketing strategies into effective, data-informed communication campaigns.
Position Summary
The Communications & Outreach Specialist owns the planning, development, execution, and optimization of SMS and email communications across multiple club locations. This position evaluates communication objectives, determines appropriate audience segmentation and messaging strategies, and monitors campaign effectiveness to improve engagement and conversion outcomes.
The role requires independent judgment in managing communication timelines, prioritizing messaging initiatives, and recommending improvements to campaign performance and communication workflows. The Communications Specialist serves as a key contributor to marketing communication strategy while ensuring consistent brand messaging and regulatory compliance.
Key Responsibilities
Communications Strategy & Campaign Development
Develop and implement targeted SMS and email communication strategies supporting membership growth, retention, promotions, operational messaging, and community engagement.
Evaluate campaign objectives and determine appropriate messaging structure, audience segmentation, delivery timing, and communication channel utilization.
Adapt corporate and regional marketing strategies into location-specific communications that align with brand standards and local market needs.
Collaborate with marketing leadership and operational teams to identify communication priorities and campaign opportunities.
Recommend communication strategies based on audience engagement trends, campaign performance, and business objectives.
Public Relations & Media Communications
Write and distribute press releases announcing new club openings, leadership hires, awards, and other company milestones across all Fit Fusion markets.
Research and maintain a working knowledge of the media landscape, local business climate, and community priorities in each market Fit Fusion operates in to inform outreach strategy.
Develop and maintain organized media pitch lists, identifying relevant journalists, outlets, and reporters covering fitness, business, and local community news.
Pitch story ideas, press releases, and company news to journalists and media outlets, tailoring outreach to each reporter's beat and audience.
Follow up proactively on media pitches to maximize response rates and press coverage opportunities.
Develop skill in securing media placements across print, broadcast, and digital outlets, building relationships with media contacts with guidance from marketing leadership.
Write LinkedIn posts and other social content supporting public relations efforts, company announcements, and brand visibility.
Maintain comfort and proficiency with social media platforms and basic photography to support PR storytelling and content needs.
Utilize media database and monitoring software, such as Muck Rack, to manage journalist contacts, track outreach, and monitor coverage results.
Campaign Implementation & Optimization
Lead the development, formatting, scheduling, and deployment of multi-location SMS and email campaigns.
Customize campaign messaging and delivery strategies based on audience behavior, location performance, and marketing goals.
Evaluate communication timing, frequency, and segmentation approaches to maximize campaign effectiveness and member engagement.
Monitor and analyze campaign performance metrics, identifying opportunities to improve engagement, conversion, and messaging clarity.
Recommend adjustments to communication strategies based on campaign results and evolving marketing priorities.
Communications Governance & Quality Assurance
Oversee quality and consistency of all outbound communications across assigned platforms and locations.
Interpret brand standards, regulatory requirements, and compliance guidelines to ensure messaging accuracy and consistency.
Establish and maintain communication best practices, messaging standards, and quality control procedures.
Evaluate communication workflows and recommend improvements to increase efficiency, scalability, and campaign effectiveness.
Ensure messaging accuracy across promotions, operational announcements, events, and membership communications.
Marketing Communications Operations
Manage communications calendars, campaign timelines, and messaging priorities across multiple concurrent initiatives.
Maintain and optimize communications templates, messaging frameworks, and campaign asset organization.
Identify system or data challenges affecting communication performance and recommend solutions or process improvements.
Support integration of communication platforms with broader marketing and operational systems.
Performance Analysis & Reporting
Analyze campaign performance data including engagement metrics, segmentation effectiveness, and message performance trends.
Provide insights and strategic recommendations to marketing leadership regarding communication effectiveness and audience engagement opportunities.
Monitor communication platform performance and recommend enhancements to improve marketing outcomes.
Additional Marketing Communications Initiatives
Support partnership communications, and community engagement messaging initiatives.
Provide communication strategy input for company events, member engagement campaigns, and brand initiatives.
Recommend messaging approaches that support brand consistency and member experience across all communication channels.
Scope of Authority & Decision Making
Exercises independent judgment in developing messaging strategies, segmentation approaches, and communication delivery methods.
Prioritizes communication initiatives and manages campaign timelines based on business objectives and marketing priorities.
Recommends communication strategies, audience targeting methods, and campaign optimization approaches.
Operates with general direction from marketing leadership while maintaining ownership of assigned communication initiatives and outcomes.
Qualifications
2+ years of experience managing marketing communications, email marketing, digital messaging campaigns, or related marketing initiatives preferred
Experience developing and optimizing communication campaigns across multiple audience segments
Strong understanding of digital communication strategy and audience engagement best practices
Ability to analyze campaign performance data and translate insights into communication improvements
Strong written communication, editing, and messaging development skills
Experience with email marketing platforms, SMS marketing systems, or marketing automation tools preferred
Strong organizational and project management skills
Proficiency in Microsoft Office and Google Workspace
Ability to independently manage multiple communications initiatives and deadlines
Comfortable working remotely and collaborating across departments
Schedule, Monday through Friday 8am to 5pm, 1-hour break – occasional evenings and weekends for events or special projects.
What Makes Someone Successful in This Role
Demonstrates ownership of communication initiatives and campaign performance outcomes
Balances strategic messaging development with execution and optimization
Maintains strong attention to detail while managing multiple communication initiatives
Uses data and audience insights to improve marketing communications
Communicates proactively and collaborates effectively across teams
Identifies opportunities to improve communication processes and messaging effectiveness
An interest in or background with fitness activities is helpful but not required.
Why Join Fit Fusion
Fit Fusion offers the opportunity to contribute to marketing communications across a fast-growing fitness franchise organization focused on delivering exceptional member experiences and expanding access to high-quality fitness facilities. This role provides direct involvement in member engagement strategy, multi-location marketing communications, and brand growth initiatives.
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness
Established in 2024, Fit Fusion consists of six partners who bring a wealth of experience to the fitness industry. With specializations in real estate, product development, and programming, our mission is to deliver an outstanding experience to members and to achieve excellence in operations across all our Crunch Fitness locations.
Offices: 14436 Mundy Dr, Noblesville, Indiana 46060, US · 623 N Causeway Blvd, Mandeville, Louisiana 70448, US · 3130 Alpine Ave, Grand Rapids, Michigan 49544, US · 4901 28th St SE, Grand Rapids, Michigan 49512, US · 1315 Scheels Dr, Sparks, Nevada 89434, US
SportsCorporate TrainingHospitalityFranchisePersonal Care and HygieneHealth CareFitnessWellness