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Full-time
associate degree, bachelor degree
401(k) Match, Health and wellness benefits, Paid volunteer time, Fitness reimbursement, Pet insurance, Tuition reimbursement
Posted 2d ago
Apply by Nov 13
~40 hrs/week
Responsibilities
The Sales Support Manager serves as a liaison between global key accounts and internal teams to ensure successful project execution and technical solution delivery. They are responsible for managing strategic relationships, coordinating technical specifications, and driving operational excellence across cross-functional departments.
Requirements
Candidates should possess an associate's or bachelor's degree in business, engineering, or project management, along with at least 3 years of experience in sales support or account management. Strong technical aptitude, analytical skills, and the ability to collaborate effectively with diverse stakeholders are essential for this role.
Full job description
Sales Support Manager – Global Key Accounts
Location: Urbana, OH / Hybrid
Proven Leadership, Hard Work, and Innovation Alive and Well in North America
About Rittal LLC
Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission-critical systems. Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more. Learn more at rittal.us. [Job Descri...e 2026 (1) | Word]
As the Sales Support Manager – Global Key Accounts (GKA), you will...
Serve as a key liaison between strategic global customers and internal Rittal teams, ensuring successful execution of customer projects, technical solutions, and account initiatives. In this role, you will support Global Key Accounts through relationship management, project coordination, technical consultation, and cross-functional collaboration while helping drive customer satisfaction, business growth, and operational excellence.
Why Work at Rittal & Eplan LLC
Great Place To Work® Certified, Rittal & Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that encompass a thriving environment. [Job Descri...e 2026 (1) | Word]
Competitive compensation package
Above average benefits available on the 1st of the month after you start
401(k) Match
Health & Wellness Benefits: Paid Volunteer Time, Fitness Reimbursement, Pet Insurance, Tuition Reimbursement, Employee Assistance Program (EAP)
Hybrid work environment
Professional development and career growth opportunities
Collaborative and innovative global organization
Key Responsibilities
Manage strategic project contacts of Global Key Accounts (relationship management).
Creating / revising technical project specifications and ensuring compliance with customer requirements.
Technical project clarification with the customer, with all departments involved at Rittal. and with international Rittal subsidiaries.
Weekly calls with the project managers at Global Key Accounts.
Internationalization / localization of projects (product relocation).
Evaluation of cost-down possibilities.
Further development of product-related features.
Transfer of project-related customer solutions into possible series solutions. together with Solutions Sales and PM.
Regular contact with QM / R&D / PM / Solution Sales to be informed about new products and to be able to incorporate a possible benefit in current projects.
Regular contact with the customer's technical department to be informed about new projects at an early stage and to provide the necessary support directly.
Internal Interfaces & Collaboration This role works closely with a variety of internal stakeholders to support customer projects, account management activities, and business objectives, including:
Sales Operations: Coordinate offer and order processing activities to support timely and accurate customer fulfillment.
Pricing & Conditions: Support pricing discussions and negotiations by gathering data, preparing analyses, and ensuring alignment with business objectives.
Project Management & Engineering: Collaborate on customer projects, technical requirements, timelines, and project execution activities.
Contracting & Legal: Assist with contract review processes and support contract negotiations to ensure compliance with company standards.
Controlling: Support the development of reporting tools, account performance metrics, monthly business reviews, key performance indicators, and ad hoc reporting for strategic accounts.
Solution Sales & Technical Sales Support: Maintain regular communication regarding market and vertical development, solution offerings, customer opportunities, and technical clarifications.
Global and Regional Account Representatives/Nominees: Gather information, coordinate activities, and provide support to regional teams to ensure alignment and successful execution of global customer initiatives.
Qualifications
Education
Associate's or Bachelor's degree in Business, Engineering, Project Management, or a related field preferred.
Equivalent combination of education, training, and relevant work experience will be considered.
Experience
Minimum of 3 years of experience in sales, sales support, account management, project coordination, or a related customer-facing role.
Experience supporting strategic or key accounts preferred.
Skills & Competencies
Strategic thinker with the ability to understand business needs and support organizational objectives.
Customer-focused with a strong sales-oriented mindset and commitment to delivering exceptional service.
Strong technical aptitude with a willingness to learn new products, technologies, and processes.
Analytical and detail-oriented, with the ability to organize information and solve problems effectively.
Effective communication and interpersonal skills, with the ability to present ideas clearly and build positive working relationships.
Ability to manage multiple projects, tasks, and priorities in a structured and self-directed manner.
Proficient in Microsoft Office applications and common sales and business management tools.
Strong verbal and written communication skills.
Professional and confident demeanor with the ability to navigate challenges, address concerns, and work effectively with diverse stakeholders.
Ability to collaborate successfully with cross-functional teams and contribute to a positive team environment.
Strong organizational and time-management skills with the ability to meet deadlines in a fast-paced setting.
#URBIND
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Appliances, Electrical, and Electronics Manufacturing
Company size
501-1,000 employees
Headquarters
Schaumburg, Illinois
LinkedIn followers
48,957
Rittal LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982. Its parent company, Rittal, was started in Germany in 1961 and has grown to include offices in more than 70 countries and manufacturing facilities on 4 continents.
Rittal LLC's U.S. Headquarters, located in suburban Chicago, Illinois, is a state-of-the-art facility that serves as a customer training center, including expanded teaching resources, product testing facilities and a large-scale product showroom where customers can have a hands-on experience with the entire Rittal System. Rittal LLC's manufacturing center of excellence facility in Urbana, Ohio, consists of more than a half-million square feet of space to ensure that customers' production and stocking requirements are fully met. Lastly, Rittal LLC's distribution centers in Georgia, Texas and Nevada enable Rittal to meet the needs of its customers quickly and reliably.
Situated on a 105-acre campus, Rittal LLC's manufacturing facility is filled with state-of-the-art equipment and processes, and contains in-house engineering and modification services, as well as the longest non-automotive paint line in North America, stretching more than 3 miles within the confines of the factory. The on-site warehouse is outfitted with an 8-story Automated Storage & Retrieval System.
Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high density climate control and power management systems for industrial, data center, outdoor and hybrid applications. Rittal's off-the-shelf standard, modified standard and custom-engineered products are known throughout the world as high quality, affordable solutions for practically any industrial or IT infrastructure application - from single enclosures to comprehensive systems.
Rittal is ISO 9001:2008 and ISO 14001:2004 certified.
Offices: 425 N Martingale Rd, Suite 400, Schaumburg, Illinois 60173, US · 1 Rittal Place, Urbana, Ohio 43078, US · 695 Vista Blvd, Sparks, NV 89434, US · 11717 Windfern Rd, 300, Houston, Texas 77064, US
Enclosure Solutions for Industrial and IT ApplicationsEnclosure Solutions for Oil & Gas Exploration & ProductionEnclosure Solutions for Air and Rail Transportation InfrastructureEnclosure Solutions for Power Generation & Renewable Energy SystemsEnclosure Solutions for Food & BeverageEnclosure Solutions for Retail & LogisticsEnclosure Solutions for AutomotiveEnergy-Efficient Industrial Climate Controland Industrial Automation SolutionsConsumer Goods
Appliances, Electrical, and Electronics Manufacturing
Company size
501-1,000 employees
Headquarters
Schaumburg, Illinois
LinkedIn followers
48,957
Rittal LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982. Its parent company, Rittal, was started in Germany in 1961 and has grown to include offices in more than 70 countries and manufacturing facilities on 4 continents.
Rittal LLC's U.S. Headquarters, located in suburban Chicago, Illinois, is a state-of-the-art facility that serves as a customer training center, including expanded teaching resources, product testing facilities and a large-scale product showroom where customers can have a hands-on experience with the entire Rittal System. Rittal LLC's manufacturing center of excellence facility in Urbana, Ohio, consists of more than a half-million square feet of space to ensure that customers' production and stocking requirements are fully met. Lastly, Rittal LLC's distribution centers in Georgia, Texas and Nevada enable Rittal to meet the needs of its customers quickly and reliably.
Situated on a 105-acre campus, Rittal LLC's manufacturing facility is filled with state-of-the-art equipment and processes, and contains in-house engineering and modification services, as well as the longest non-automotive paint line in North America, stretching more than 3 miles within the confines of the factory. The on-site warehouse is outfitted with an 8-story Automated Storage & Retrieval System.
Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high density climate control and power management systems for industrial, data center, outdoor and hybrid applications. Rittal's off-the-shelf standard, modified standard and custom-engineered products are known throughout the world as high quality, affordable solutions for practically any industrial or IT infrastructure application - from single enclosures to comprehensive systems.
Rittal is ISO 9001:2008 and ISO 14001:2004 certified.
Offices: 425 N Martingale Rd, Suite 400, Schaumburg, Illinois 60173, US · 1 Rittal Place, Urbana, Ohio 43078, US · 695 Vista Blvd, Sparks, NV 89434, US · 11717 Windfern Rd, 300, Houston, Texas 77064, US
Enclosure Solutions for Industrial and IT ApplicationsEnclosure Solutions for Oil & Gas Exploration & ProductionEnclosure Solutions for Air and Rail Transportation InfrastructureEnclosure Solutions for Power Generation & Renewable Energy SystemsEnclosure Solutions for Food & BeverageEnclosure Solutions for Retail & LogisticsEnclosure Solutions for AutomotiveEnergy-Efficient Industrial Climate Controland Industrial Automation SolutionsConsumer Goods